This pro has maintained an average of 4.5+ stars throughout their time with Angi.
About us
Contents Restoration Services is a customer focused water and fire damage restoration company serving Charlotte, NC and nearby South Carolina locations. We provide water damage clean up, fire damage clean up and content cleaning. BBB A+ rated. 24/7 live calls, on our way in 1 hour or less. Direct insurance billing.
Business highlights
9 years of trusted experience
Women Owned & Operated
Emergency Services Offered
Services we offer
Damage to structure due to storms and fallen trees, Do not do Mold TESTING. CRS Provides Emergency Fire, Flood and water Damage Mitigation Services; Mold Remediation, Structural Cleaning Related to Fire, Water, Mold, Silica and Other Harmful Particulates; Crawl Space Services, Pack Outs, Storage, Contents Cleaning and Textile Cleaning Related To Fire, Water and Mold.
Amazing work, looks better than when I first moved in!
Description of Work: water Mitigation
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Contents Restoration Services LLC
Thank you for the review! Happy to help! Amber Kennedy, CMO 704-412-3030
Diane S.
06/2023
5.0
moving companies, remodeling
+ 0 more
Overall, the group did an excellent job. Everyone was kind and polite and worked very hard. The packing went quite smoothly and the return set back up went well also. If anything needed extra work, it was offered and done without any question. Personally, I was amazed at what a good job they did.
Description of Work: water mitigation, packing out and repairs
Rating Category
Rating out of 5
Yes, I recommend this pro
Response from Contents Restoration Services LLC
Thank you so much [Member Name Removed]!! Thank you for the opportunity and thank you for the great feedback!! My Best, Dawn Renne Owner Contents Restoration Services
Donna P.
06/2023
5.0
moving companies, remodeling
+ 0 more
They were awesome. The team worked great together, told me when they would arrive, fixed all my problems, and made sure I was satisfied with the work they did. I would recommend them to anyone.
Description of Work: water mitigation, repairs and packout
Rating Category
Rating out of 5
Yes, I recommend this pro
Response from Contents Restoration Services LLC
Thank you so very much Ms. [Member Name Removed]!!!
Sondra V.
12/2022
2.0
The repair people were friendly and great, but the packing and unpacking people were horrible! When my stuff was unpacked it was placed in the most random places. For example, they put my tea bags in four different places, disassemble my blender into multiple locations and still haven't found the seal, and split up my snow cone maker and put they put the bottom half in the chemical drawer with sponges in it.
Description of Work: My place flooded and had to be packed up, dried out, new floors and cabinets installed, and unpacked
Rating Category
Rating out of 5
quality
2.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
$15,000
Joshua K.
02/2021
5.0
CRS was awesome to work with. They were contracted by our insurance company, but they were on time and took everything overnight! It was a smooth process (especially during the time where everything was crazy with the fire). Dawn (the owner) is professional and clear. Don't let her voicemail box (it says it's full) deter you from contacting her. Normally she calls back right away or utilizes text once you call her if she can't talk on the phone. The response time was literally 30 minutes (when she was on the call). They brought our stuff cleaned to our liking (our child was able to pay with one of the stuffed animals right out of the box they brought it in). We are glad our insurance referred this company for us!
Description of Work: Fire Damage Content Restoration
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Steven K.
01/2021
5.0
moving companies
+ -1 more
When my first floor flooded, I felt like I woke up to a nightmare. We had just moved to the house a few weeks before and there was still stuff in boxes on the floor. Everything was soaked and all the floors needed to be replaced. In order to replace the floors, everything on the first floor needed to leave the house. This is where CRS made my life SO easy. Dawn came over to look at the job and instantly assured me of how professional they are and what to expect. They itemized every item, packed everything up, took a million pictures, stored it, cleaned everything so no mold would grow, restored some of the water damaged furniture and best is when everything came back, they unloaded each item just as it was before! Not a single piece of china (I probably had 300-400 pieces of china) was out of place. Ryan managed everything and was extremely helpful and professional. Oh and they communicated directly with my insurance company so I didn’t have to do anything as this was a hard enough time for me. I can’t say enough good things about CRS!!! Thank you guys for making this a great experience during the difficult time!
Description of Work: Contents to be itemized, cleaned, put In storage and unpacked after water damage to home/
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Contents Restoration Services LLC
Thank you so much for the kind words!! Hope you and the family have settled back in and are loving Charlotte:) Thank you, Dawn Renne Contents Restoration Services 704-726-6246
James Todd L.
01/2021
5.0
It went well. The staff came in and boxed up items. It did take a bit to get everything cleaned. However, the staff was very flexible and easy to work with to schedule pick up and drop off times. The entire staff was professional and kind. If I had questions they were quick to respond.
Description of Work: household items and clothing cleaned
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Contents Restoration Services LLC
Thank you for your review! It was a pleasure to work with you and [Member Name Removed])) Thank you, Dawn Renne Contents Restoration Services 704-726-6246
Loubeants C.
10/2020
5.0
biohazard cleanup
+ -1 more
It went great
Description of Work: Mold cleaning
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Contents Restoration Services LLC
Thank you [Member Name Removed]!!
David M.
08/2020
5.0
biohazard cleanup
+ -1 more
They were prompt, responsive and friendly in every way. They were very organized in removing and replacing all our belongings for our renovation. They stayed in touch and returned every thing at earliest possible event. They took care of out property like it was their own and were friendly and a delight to have in the home. Every item was numbered and put back precisely. They even helped by filing for insurance for things we had forgot about. I can think of nothing to improve their service.
Description of Work: Basement furniture, pianos, and books removed for renovation of basement.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$8,000
Charles H.
08/2020
5.0
Dawn came out to begin the process and was knowledgeable and helpful in explaining CRS’s overall process. Ryan and his crew was great and pleasant. I would highly recommend CRS in the future when planning to move. The staff and crew were great
Description of Work: They packed up our entire second floor of home after water damage.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Contents Restoration Services LLC
Thank you so much!! Thank you, Dawn Renne Contents Restoration Services 704-726-6246
Tasnim O.
06/2020
5.0
moving companies, biohazard cleanup
+ 0 more
Long story short had a pipe burst in my home. Was referred this company... and let me tell you best company I have ever worked with. First spoke with the owner Dawn and she was pleasant and laid everything out. Then I was introduced to Ryan who was the project manager for the pack out and packing of my belongings. For the 70+ days in which my items were held Ryan would check on us and see if we were OK. When it was time for the pack in Ryan shared with me how things would go. The team was professional caring timely courteous about my home and my belongings. Everyone worked as a team and was very neat as they process things out of the box. The team members respected my home and my mom while they were packing out. Although I felt a little guilty about Many things I have in the home they all made me feel comfortable and assured me that everything was OK. I would refer this company to anyone and also this company could become a organization company to help people go through their items because they are so detailed and caring about peoples belongings. Not one thing was missing every item in my house every single item in my house was stored. Thank you sincerely you all help me greatly.
Description of Work: Best in Town
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Kristina K.
06/2020
5.0
biohazard cleanup
+ -1 more
Went great. Very nice workers and supervised the whole time. Nothing broken, damaged, or mistreated. Also was given various moving ideas such as scheduling bulk pickup with city and donating certain items....
Description of Work: Packed entire household boxes.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$900
Ron E.
06/2020
5.0
biohazard cleanup
+ -1 more
WONDERFUL!!! I cannot thank CRS enough, or say adequate nice things about them!!! Not only did we have a water heater flood with months of restoration, but then we moved, and on top of that a death of a parent in another state. CRS graciously worked with us through one of the most stressful times in my life! Ryan kept in touch, and worked with me. His professionalism help give me peace in the storms.
Description of Work: After Water heater flood, home contents removal, cleaning, storage.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Elliott D.
05/2020
5.0
Very well done and thorough. Dawn and Ryan were always helpful and quick to respond to any questions or concerns and handled all interactions with my insurance agent to clarify what was needed to restore my home.
Description of Work: Contents Cleaning, structure cleaning, packout/moveback
Rating Category
Rating out of 5
quality
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$65,000
Response from Contents Restoration Services LLC
Thank you [Member Name Removed]!!
Tom C.
05/2020
5.0
biohazard cleanup
+ -1 more
What a god-send. Dawn and the crew at CRS literally saved our home and health. They conferred with specialists, went above and beyond to insure our safety. Communication and the work was top-notch. If you knew the whole story, you'd know why we were so grateful to have true professionals protecting us
Fantastic. Their workers were the workers were very in tune with following quarantine rules. They y would be in touch to ask us questions. The owners were at the job site to help. Professional, very concertos and kind. Nothing was broken. Quality service, people and work. They had attention to detail.
Description of Work: Packing and moving
Rating Category
Rating out of 5
Yes, I recommend this pro
Response from Contents Restoration Services LLC
Thank you for taking the time to share your experience of working with our team!!
Tom C.
04/2020
5.0
biohazard cleanup
+ -1 more
Dawn and CRS saved us and our home from a true nightmare. Our home was contaminated with silica dust. We were displaced from our home for 5 & 1/2 months. I spent 2 & 1/2 months with chemical pneumonia. And the company that caused the contamination hired another remediation company that was not performing the work to our comfort or satisfaction. That is where Dawn and CRS came in! We had so much faith in her and her company that we hired her, out of pocket, to get the job done right!. She hired an environmentalist, followed a protocol, was a constant problem solver, communicator. We finally had someone on OUR side! They went above and beyond. We could not risk our home or my health. That's why we hired CRS. We knew they would do the job right! And they did!!!
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*Contact business to see additional licenses.
Service Categories
Biohazard Remediation,
Lead Testing & Removal,
Water & Smoke Damage,
Radon Detection & Reduction
FAQ
Contents Restoration Services LLC is currently rated 4.8 overall out of 5.
Sunday: Open All Day
Monday: Open All Day
Tuesday: Open All Day
Wednesday: Open All Day
Thursday: Open All Day
Friday: Open All Day
Saturday: Open All Day
Contents Restoration Services LLC accepts the following forms of payment: Check
Contents Restoration Services LLC offers the following services: Damage to structure due to storms and fallen trees, Do not do Mold TESTING. CRS Provides Emergency Fire, Flood and water Damage Mitigation Services; Mold Remediation, Structural Cleaning Related to Fire, Water, Mold, Silica and Other Harmful Particulates; Crawl Space Services, Pack Outs, Storage, Contents Cleaning and Textile Cleaning Related To Fire, Water and Mold.