Comfort Monster Heating & Air / Absolute

Heating and Air Conditioning

About us

For a limited time, we're offering $0 diagnostic calls for first-time customers! Estimates for a new home comfort system are always 100% free. We are a full service Heating and Air Conditioning Company providing quality service and installation to homeowners in Charlotte, NC, and the surrounding areas in both North and South Carolina. Our team of licensed HVAC professionals are on a mission to give you the BEST customer service experience you've ever had. Our technicians have an average of 12 years of HVAC experience, and are here to help answer all of your HVAC questions. At Comfort Monster Heating & Air, We Provide Service So Good, It's Scary!

Business highlights

13 years of trusted experience
LGBTQ+ Friendly
Family Owned & Operated
Emergency Services Offered

Services we offer

Heating & air conditioning-repair, service & sales. Indoor air quality solutions. We help homeowners keep their homes cool in the summer, and warm in the winter. We offer FREE diagnostic calls for new customers, and Free estimates for all new Home Comfort Systems. Our MonsterCare HVAC Maintenance plans take the pain and expense out of HVAC home maintenance.

Services we don't offer

ask for details

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Photos of past projects

Reviews

4.9220 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
90%
4
5%
3
1%
2
0%
1
3%


Rating CategoryRating out of 5
quality
4.9
value
4.8
professionalism
4.9
responsiveness
4.9
punctuality
4.9

Filter reviews by category

Showing 151-175 of 220 reviews

William M.
07/2016
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

Linda G.
07/2016
5.0
heating & air conditioning/hvac
  + -1 more
They were good.
Description of Work: They came out to address my issue of not getting enough cool air out of the unit.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Sue W.
07/2016
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

Steve H.
05/2016
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

Robert K.
05/2016
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: They installed a new high-efficiency heat pump and air handler. There were no issues, it went as well as it could go. total install time was between five and six hours.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,800

Chris P.
04/2016
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: They replaced a heat pump. The service was professional and everything was completed in the time scheduled. They even relocated the heat pump to the side of house instead of right beside the deck. We couldn't be happier. I don't normally write reviews but they earned it!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,000

Susan S.
04/2016
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: 2 new A/C units installed

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Dan H.
03/2016
5.0
heating & air conditioning/hvac
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Shawn G.
03/2016
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

Nancy Q.
02/2016
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Very professional. WOULD DEFINITELY RECOMMEND TO ANYONE. VERY SATISFIED WITH THEIR SERVICE.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

samba B.
02/2016
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Fixed the ac units , replaced th capacitor

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Jessica R.
01/2016
1.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: We purchased a deal from Angie's List for a diagnostic visit. The cost of the visit ($59) was to be deducted from the final bill if the recommended work was completed. At the time both our HVAC/Furnace and Electric Water Heater were broken and they sit next to each other in our basement. I had numerous companies come out and look at both pieces of equipment. Absolute Comfort, along with other repair companies, each blamed the other piece of equipment. HVAC guys said all the flooding in the basement was water heater, plumbers said it was HVAC. Finally I had someone from Horne come out and look at both issues together and fixed the problem which involved both pieces of equipment. I did not feel like Absolute Comfort spent enough time really looking for the problem. He saw water leaking from the water heater and assumed that was the only leak. When I called him back after watching water come rushing out of the furnace he took a closer look, but still did not fix the problem completely. Very nice, just not thorough.

Rating CategoryRating out of 5
quality
1.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0

$200

Bethany O.
01/2016
5.0
heating & air conditioning/hvac
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

twana J.
01/2016
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: They replaced my furnace and they were awesome

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,309

Suresh K.
12/2015
5.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
$77

David D.
12/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Steve (the technician) quickly diagnosed that the problem (i.e., heating cycle would not start) was with the pressure switch. The switch was under a Lennox parts warranty; so Steve obtained a replacement from the Lennox distributor, replaced it, and confirmed that the heating system then worked. My only charge was for the labor.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$60

MICHAEL O.
11/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Fixed air conditioner

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Gayle M.
11/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Total redo of duck work and replacement of thermostats

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$35,000

Rhona N.
11/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: We had received a quote for replacement of a condenser for our a/c unit from a competitor. We called absolute for a 2nd opinion and they were able to replace the entire unit for the same price. |They showed up when they said they would, honored their quote, and were very professional. |Would recommend easily.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,401

Kanako L.
11/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$59

Simon M.
11/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: HVAC install in basement. Price was more than competitive and the consultation was refreshingly honest. Gave us a number of options and informed us of the pros and cons of each. Never pressured us in to buying something we did not need and the installation went not only smoothly but he also found ways to exceed the expectations. Very highly recommended

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$10,000

Dan W.
11/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$120

David K.
10/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: There was a misunderstanding pertaining to the service I paid for and what I expected to be performed. The technician was great and provided A++ customer service. He acknowledged the misunderstanding and performed what I had expected to be completed without any additional charge. Customer service like that is hard to come by anymore and I would recommend this company to everybody needing any heating and air work done.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$80

Jeff C.
10/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Replaced part on ac unit reattached vent in attic they were awesome

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

Binal L.
10/2015
4.0
heating & air conditioning/hvac
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro

Contact information

11001 W Tremont Ave Ste A, Charlotte, NC 28203

http://ComfortMonster.com/Charlotte

Service hours

Sunday:
9:00 AM - 12:00 PM
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
9:00 AM - 12:00 PM


Licensing

Bonded

Insured

Licensed*

Trade License Locale
South Carolina

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Heating and Air Conditioning

FAQ

Comfort Monster Heating & Air / Absolute is currently rated 4.9 overall out of 5.

Sunday: 9:00 AM - 12:00 PM

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

Saturday: 9:00 AM - 12:00 PM

Comfort Monster Heating & Air / Absolute accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
Yes, Comfort Monster Heating & Air / Absolute offers free project estimates.
Yes, Comfort Monster Heating & Air / Absolute offers eco-friendly accreditations.
No, Comfort Monster Heating & Air / Absolute does not offer a senior discount.
Yes, Comfort Monster Heating & Air / Absolute offers emergency services.
Yes, Comfort Monster Heating & Air / Absolute offers warranties.
Comfort Monster Heating & Air / Absolute offers the following services: Heating & air conditioning-repair, service & sales. Indoor air quality solutions. We help homeowners keep their homes cool in the summer, and warm in the winter. We offer FREE diagnostic calls for new customers, and Free estimates for all new Home Comfort Systems. Our MonsterCare HVAC Maintenance plans take the pain and expense out of HVAC home maintenance.
ask for details

Contact information

11001 W Tremont Ave Ste A, Charlotte, NC 28203

http://ComfortMonster.com/Charlotte

Service hours

Sunday:
9:00 AM - 12:00 PM
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
9:00 AM - 12:00 PM