Comfort Monster Heating & Air / Absolute

Heating and Air Conditioning

About us

For a limited time, we're offering $0 diagnostic calls for first-time customers! Estimates for a new home comfort system are always 100% free. We are a full service Heating and Air Conditioning Company providing quality service and installation to homeowners in Charlotte, NC, and the surrounding areas in both North and South Carolina. Our team of licensed HVAC professionals are on a mission to give you the BEST customer service experience you've ever had. Our technicians have an average of 12 years of HVAC experience, and are here to help answer all of your HVAC questions. At Comfort Monster Heating & Air, We Provide Service So Good, It's Scary!

Business highlights

13 years of trusted experience
LGBTQ+ Friendly
Family Owned & Operated
Emergency Services Offered

Services we offer

Heating & air conditioning-repair, service & sales. Indoor air quality solutions. We help homeowners keep their homes cool in the summer, and warm in the winter. We offer FREE diagnostic calls for new customers, and Free estimates for all new Home Comfort Systems. Our MonsterCare HVAC Maintenance plans take the pain and expense out of HVAC home maintenance.

Services we don't offer

ask for details

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Photos of past projects

Reviews

4.9220 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
90%
4
5%
3
1%
2
0%
1
3%


Rating CategoryRating out of 5
quality
4.9
value
4.8
professionalism
4.9
responsiveness
4.9
punctuality
4.9

Filter reviews by category

Showing 201-220 of 220 reviews

Annie L.
12/2014
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: He fixed something that had blown in the air conditioner unit outside. He also inspected the |units in my attic and made several suggestions which I will have done in the future. He was very efficient, prompt , and professional. I will certainly use this company in the future.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$180

CAROL B.
12/2014
5.0
heating & air conditioning/hvac
  + -1 more
Excellent experience.
Description of Work: Repaired air conditioner

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

R P.
11/2014
5.0
heating & air conditioning/hvac
  + -1 more
They were good and upfront.
Description of Work: I purchased a Big Deal for $59 for an HVAC Diagnostic Service plus $60 Repair Credit .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$59

Sarah K.
10/2014
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Provider was qualified and performed a good diagnostic service.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$49

CURTIS J.
10/2014
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: They added coolant to our A/C unit. The owner and his assistant came and they were punctual and very professionalism.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$70

Jeannie W.
10/2014
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Absolute Comfort was great and they will be my HVAC team from now on. I've let all my family and friends know how much I really appreciated their expertise in resolving the a/c problem I was having. I highly recommend Absolute Comfort!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Patrticia D.
09/2014
4.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Replaced fan motor. Over priced but I liked them. They came right away and fixed the prob

Rating CategoryRating out of 5
quality
4.0
value
2.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$7,000

Lamar C.
09/2014
1.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: I purchased the voucher on a Thursday and filled out the request to be contacted within 2 business days. as this request fell between a weekend, I spent 5 days w/o AC service. Still no communication from the company. I looked their number up on line called them and no one picked up after calling 3 times. I checked my message boxed several times a day and even before filing this claim and still not response.
Rating CategoryRating out of 5

Andrea A.
09/2014
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Our condo was not cooling well on the second floor, so we saw a deal with this company on Angies list. We called to see when they could come to see what the problem might be. They said they would try to get there that day, so we bought the coupon. They showed up that day and found the issue, fixed it and charged a reasonable price. I was most impressed that they came the same day we called.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Troy D.
08/2014
3.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: I thought that the service was for an A/C tune-up. When the vendor reached out to me, he clarified that it was for a service call (and not an A/C tune-up), which was fine. However, I scheduled an A/C tune-up with the vendor for Monday, August 18, and decided that I would use the voucher at a later time. The vendor never showed up, never called me to reschehdule, etc.
Rating CategoryRating out of 5

Dennis S.
08/2014
3.0
heating & air conditioning/hvac
  + -1 more
unknown

Rating CategoryRating out of 5
quality
3.0
value
2.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0

$259

Adele M.
08/2014
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: AC Tune-up; Needed part of a pipe re-done. Added AC fuel.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Alfred S.
07/2014
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: The did the AC tune up. We had to cancel the first appointment the day of the appointment and they were fine with that and rescheduled at our convenience.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$49

Dave C.
07/2014
5.0
heating & air conditioning/hvac
  + -1 more
Diagnose only
Description of Work: Service

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$60

Response from Comfort Monster Heating & Air / Absolute
Mr. [member name removed] was charged a discounted rate for our diagnostic. We arrived 5 min. ahead of appt. starting time. After diagnosing that his blower motor was faulty, we gave him a price to replace the motor. Although the part was covered by the manufacturer, Goodman, there was a cost for our labor and time to handle the warranty and install the motor. Mr. [member name removed] stated that he could not afford to pay us and asked if we could warranty this motor for him, for free. This would involve taking his motor, driving 45 minutes from Chester SC to Charlotte NC, file the paperwork for his warranty, get the motor, and drive 45 minutes back to Chester SC. As a business, we have costs and expenses that need to get paid. If we do not charge something for what we do, we will not be in business for very long. Sorry Mr. [member name removed]. I wish you the best of luck with your situation.

Deanna N.
07/2014
5.0
heating & air conditioning/hvac
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Matthew L.
06/2014
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Had just decided to purchase a Big Deal diagnostic service package using Absolute Comfort. It was the evening before Memorial Day and our AC unit for our second floor stopped working. I called the morning of Memorial Day, not really expecting to reach anyone but Shawn answered and after listening to my description of symptoms he offered a couple of possible diagnoses and said he could be out to my house that afternoon. I was at work so was unable to meet him but my wife was very impressed with his courtesy and professionalism. He quickly found the problem, repaired it as well as performing an inspection and cleaning of both units. He also left a brief written description of the work performed and some recommendations regarding our aging system. |Very satisfied and would definitely use again and recommend to others.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$320

Norman G.
06/2014
5.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: It was a great experience. Shawn is a very polite and engaging person. He is very knowledgable and explained things in a way that was easy to understand. He didn't seem hurried and answered all of my questions. I would highly recommend Absolute Comfort Heating and Air.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$130

Ruth H.
06/2014
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: I received the 21 point tune-up. It went well. I am satisfied and will most likely use Absolute again for my fall system check.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$49

Gregory H.
04/2014
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Service contract plus repairs to ductwork. Price for service contract much more reasonable than company we used to use. Very thorough in reviewing problem we were having with our duct system. Performed repairs. Came back to fix a repair that wasn't completed to my expectations after I noticed it with no complaints and no additional charge (although it would have been better to fix it completely right the first time). Very thorough in explaining any issues they uncovered, and friendly service technicians. Would be helpful if service technicians could call when 30 minutes away or if going to be late as they were more than an hour late to one of appointments.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$1,200

Daniel T.
11/2012
5.0
heating & air conditioning/hvac
  + -1 more
Fantastic
Description of Work: Shawn Shive, President of Absolute Comfort Heating and Air Conditioning really did a great job for our situation. We have a house that's 6 years old and have had chronic issues with our AC units needing add freon to both units year after year. We initaly had another company come out to recharge the units, and in that process found leaks in the coils. That same company told us our units were no longer under warranty, and we should replace both AC systems, which would cost us over $10,000. I called around for a couple opinions, and finally found ACHAC. I worked with Shawn at A.C.H.A.C and the distributor to find out that both coils were actually under warranty, and I would only have to pay for labor for one of the units. Shawn helped coordinate the entire project, showed up on time, and did a great job replacing units. He cleaned up so well you couldn't tell we had any type of work done in our house. His price was literally half of what the other company wanted. It was very refreshing not to feel like you were getting ripped off. I highly recommend this company for your residential HVAC needs. They also run a great and affordable maintenance program that is much more affordable then the other companies I've talked with. So in the end, I have two functional AC units, brand new coils, and spent zero $ out of pocket because of the coverage. I use Angie's List a lot, but this is the first time for me to leave feedback. Highly recomend this company.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

Contact information

11001 W Tremont Ave Ste A, Charlotte, NC 28203

http://ComfortMonster.com/Charlotte

Service hours

Sunday:
9:00 AM - 12:00 PM
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
9:00 AM - 12:00 PM


Licensing

Bonded

Insured

Licensed*

Trade License Locale
South Carolina

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Heating and Air Conditioning

FAQ

Comfort Monster Heating & Air / Absolute is currently rated 4.9 overall out of 5.

Sunday: 9:00 AM - 12:00 PM

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

Saturday: 9:00 AM - 12:00 PM

Comfort Monster Heating & Air / Absolute accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
Yes, Comfort Monster Heating & Air / Absolute offers free project estimates.
Yes, Comfort Monster Heating & Air / Absolute offers eco-friendly accreditations.
No, Comfort Monster Heating & Air / Absolute does not offer a senior discount.
Yes, Comfort Monster Heating & Air / Absolute offers emergency services.
Yes, Comfort Monster Heating & Air / Absolute offers warranties.
Comfort Monster Heating & Air / Absolute offers the following services: Heating & air conditioning-repair, service & sales. Indoor air quality solutions. We help homeowners keep their homes cool in the summer, and warm in the winter. We offer FREE diagnostic calls for new customers, and Free estimates for all new Home Comfort Systems. Our MonsterCare HVAC Maintenance plans take the pain and expense out of HVAC home maintenance.
ask for details

Contact information

11001 W Tremont Ave Ste A, Charlotte, NC 28203

http://ComfortMonster.com/Charlotte

Service hours

Sunday:
9:00 AM - 12:00 PM
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
9:00 AM - 12:00 PM