Response from Clean Team CLT
What customer wrote to us is... "Our house is about 4100 square feet; three floors plus a basement. All four bedrooms plus 2 full baths are on the second floor. Third floor is an office. Basement is a den and full bath. Main floor is kitchen, living room, dining room, half bath, butler's pantry, laundry room and family room, with an enclosed patio off the family room. The house is in good condition. We just need general cleaning (hardwood floors, carpet and tile). Main focus will be the kitchen, bathrooms and main floor family room. Probably won't have time for the third floor office - save it for last. Basement den is also a lower priority. Only two people are currently living here so only the main floor family room, kitchen and half bath, and the upstairs master bedroom and bath are currently being used on a daily basis. Getting ready to have family visiting for Christmas and want to make sure everything is fresh and clean." Our response: Two people cleaned the house in four hours. We cleaned all priority areas that customer identified. As the contract states, we don't clean patios (porches, balconies or other outside areas) in this deal package. As the customer suspected, we ran out of time focusing on doing a very thorough cleaning of main areas so did not clean customer's lower priority areas. We cleaned all baseboards, windows, moldings, hardwood floors, bathrooms, kitchen counters, appliances and cabinet fronts, furniture, fixtures, decorative items, etc. throughout the house, again in the customer's main focus areas. We would have done more cleaning in lower priority areas but the customer did not give us authority to go over time. If a customer tells us to clean portions of their home, we comply. If they tell us not to go over the time, we don't. We are hard working people that operate with passion, excellence and integrity. And lastly, we stand by the quality of our work, always, everyday!