Vendor didn't respond to my purchase of a Big Deal for $1299.
Description of Work: I purchased a Big Deal for $1299 on April 23. I called and left a message on April 29. On May 2, I received an email and I informed him that I had requested an refund. May 1 I requested a refund for the work. It is May 17 and I am still waiting. According to an Angie's List customer service representative they were waiting for a response from Charlotte Painting and Carpentry. So very frustrating to have so much money that is unavailable to me to hire someone else.
Rating Category
Rating out of 5
responsiveness
1.0
$1,299
Patricia K.
05/2014
1.0
house painters, interior painters, woodworking
+ 1 more
Never set up an appointment even though I had a bigger job I needed a quote on.
Description of Work: .
Rating Category
Rating out of 5
$189
Response from Charlotte Painting & Carpentry, Inc.
Hello dear client! I would like to apologize to you and every client for my lack response. I got really sick on the last couple weeks and I was not able to work properly. Thank God I got a vaccine and I`m feeling better now and back to work. This is not the way that I work and sometimes things happen in life and you not prepare, that`s why I`m training a person to help me with customer service. I`m putting everything back on the tracks now and I thank everyone in advance for your patience. Thank you very much! Sam Soares Owner
Haines R.
05/2014
5.0
interior painters
+ -1 more
Sam and his team were on-time and the house looks GREAT!!! GREAT JOB and I would use them again, when needed! GR
Description of Work: Painted interior walls, doors, trim and ceilings
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,400
ALYSON B.
05/2014
2.0
interior painters
+ -1 more
He initially reached out promptly to find a good time to come out and also provided some information. I then called back and left a couple phone messages which were not returned. He eventually emailed us to apologize and said he would follow up with a call but has not bothered to follow up in any manner since then.
Description of Work: I purchased a Big Deal for "$1,499 Home Interior Painting Including Paint"
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
Response from Charlotte Painting & Carpentry, Inc.
Hello dear client! I would like to apologize to you and every client for my lack response. I got really sick on the last couple weeks and I was not able to work properly. Thank God I got a vaccine and I`m feeling better now and back to work. This is not the way that I work and sometimes things happen in life and you not prepare, that`s why I`m training a person to help me with customer service. I`m putting everything back on the tracks now and I thank everyone in advance for your patience. Thank you very much! Sam Soares Owner
James W.
05/2014
2.0
house painters, interior painters, woodworking
+ 1 more
I purchased a painting offer that I would like to get refunded. It is offer code "Painting-1164833-1" that i purchased on March 24th. The contractor was supposed to call me, but only has sent a message saying that he "scheduled me for April 28th". That was yesterday, and he did not show up - even though I asked him to call me to discuss details of the job, including possible extra work. Could you please refund my money for this? Thanks, James Westley
Description of Work: .
Rating Category
Rating out of 5
$189
Response from Charlotte Painting & Carpentry, Inc.
Hello dear client! I would like to apologize to you and every client for my lack response. I got really sick on the last couple weeks and I was not able to work properly. Thank God I got a vaccine and I`m feeling better now and back to work. This is not the way that I work and sometimes things happen in life and you not prepare, that`s why I`m training a person to help me with customer service. I`m putting everything back on the tracks now and I thank everyone in advance for your patience. Thank you very much! Sam Soares Owner
Leslie F.
04/2014
5.0
interior painters
+ -1 more
The service was great. Very responsive to all my emails and phone calls. Great group of painters. Very clean and tidy. Good price and fast completion. I even changed the color mid way through and they were very agreeable. I would definitely use Charlotte Painting and Carpentry again
Description of Work: They did masonite repairs and painted the exterior of my home and detached garage
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$5,000
MR & MRS LARRY G C.
04/2014
5.0
drywall
+ -1 more
They did did beautiful work. They patched the drywall and painted it so that you couldn't tell it had ever been torn out. The price was very reasonable and extremely pleased.
Description of Work: They came in and did drywall repair after I had drywall torn out for a grab bar in my shower.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Agnes H.
04/2014
1.0
house painters
+ -1 more
He told me he would send me an estimate by the end of the next week. Tried calling multiple times, leaving messages and he never returned my call.
Description of Work: Called painting company and they came out to look at the job.
Rating Category
Rating out of 5
professionalism
5.0
responsiveness
1.0
punctuality
5.0
Response from Charlotte Painting & Carpentry, Inc.
Dear client, I called you many times and your line is busy all the time and not allow me to leave messages. You said that you don`t have an e-mail address and don`t use computers. I don`t know how you posted this review, maybe was a family member that wrote for you. So, if don't hear from you I`ll stop by at your house to give you the estimate in hands. Thank you! Sam
Everything was ok. Not awesome. There were some things that I had to ask the painter to go back and fix and I keep finding more. This provider did allow for me to pay for everything at the end as long as I bought the paint which was a major plus but the price is high for the amount of mistakes. Some things were taken apart to paint and not ever put back together. Also, they power washed my deck, and I didn't ask them too and it looks worse than before.
Description of Work: Paint almost the whole inside and everything outside.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
$14,000
Response from Charlotte Painting & Carpentry, Inc.
Dear client, I`m in shock with your review. All the time you was very happy with our job and now you are saying all that. First you said to me that other company charged you a lot and my price was fine. During and at the final day you said everything was perfect. My painter`s wife stop by with her kid to pick him up, just that. The deck was so dirty with mold and mildew that you did not realized how bad the deck was. We did not damage it. Almost everyday you was at the house and asked us when this and that part is not finished. You have to understand that is a big job and things will get done at the right time. For example, if you see a carpenter making a furniture you will think that he’s destroying the wood, but you have to wait to see the final product. Your house was empty (nothing to put back) and we cleaned everything. I did my best and my conscience is clean. When we left the house you said that you loved the work done. Honestly, I don`t get your point saying all that. Anyway, was a pleasure to working with you! Sam Owner
Alice M.
04/2014
5.0
house painters, interior painters, siding
+ 1 more
CPC painted the exterior of our house in addition to doing repair to various damaged pieces of siding. CPC was professional, on time and really did a fantastic job. I changed the color of the house and they did a terrific job making it look like a new house. They cleaned up everyday and made sure I liked everything. Sam - the Owner was great to work with and was very responsive. He also gave us an excellent price. I will use this company again for sure!
Description of Work: Repaired various pieces of damaged siding and painted the entire exterior of the house including trim, leaders, gutters and house.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,800
Susan S.
04/2014
5.0
interior painters, contractors, woodworking
+ 1 more
Great. The guys were on time, called ahead and worked fast. They did excellent work. I will definitely use them again.
Description of Work: We had some rotten wood on the bottom row of the garage door. They came out and replaced that with cement board, which should hold up longer. They also fixed a shower issue.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$350
Laura K.
04/2014
5.0
interior painters
+ -1 more
It was fine. I got my moneys worth. The owner’s communication wasn’t the best. I purchased 2 bd and painted two rooms. There were 2 painters. I usually do my own painting.
Description of Work: I purchased two Big Deals for 1 Room of Interior Painting. They painted 2 rooms.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
$198
Greg B.
04/2014
3.0
interior painters
+ -1 more
Received an email on March 27th that he would contact me via phone to setup the service. After a week we still did not receive a phone call. Found a different provider that would do the work we needed.
Description of Work: Ordered the Big Deal on 3/24 from Charlotte Painting & Carpentry, Inc.
Rating Category
Rating out of 5
Response from Charlotte Painting & Carpentry, Inc.
Hi dear customer! I left you a message to call me back to setup an appointment. Looks like you did not receive for some reason. I`m so sorry about any inconvenience. Regards, Sam Owner
Lisa & Peter M.
04/2014
5.0
interior painters
+ -1 more
I got Sam the owners company info off Angie's List and called him for a quote. He called me back within one hour and came out to my home that afternoon to look at the job. He then rearranged some other work to accommodate me and painted the rooms within three days. Sam and his crew did an excellent job and were very neat and professional and cleaned up when they were through. I would highly recommend Charlotte Painters to anyone who wants a great paint job at a reasonable price.
Description of Work: Painted several rooms in our new home
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$500
Rebecca A M.
04/2014
5.0
deck cleaning, handyman service, pressure washing
+ 1 more
It only took a day to do. We asked that they matched the stain that we already had.We were very happy with the result. They had super custoemer service - they missed a few spots and I called them. They came back out and fixed those spots.
Description of Work: They restained our deck.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,200
Mark F.
04/2014
1.0
interior painters
+ -1 more
I called several painters to get estimates to paint my house. I called this company and left several messages with no response. I received 2 other estimates and then I saw their add for the whole house paint for $1499.00. I thought I would try again and still no response. I would never rely on a company that doesn't even have the professionalism to return phone calls. I will never use his services.
Description of Work: N/A
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
Response from Charlotte Painting & Carpentry, Inc.
Hello dear customer! I think you called a wrong phone number or a different company. I don`t have any records of your calls. Please, if you would like to try again send me an e-mail with your phone number and I`ll contact you. Thank you! Sam Owner
Vivian P.
04/2014
5.0
interior painters
+ -1 more
I have called the provider to get work scheduled and he was very nice and understanding of my situation. We are still working together and trying to get some work done.
Description of Work: I purchased a Big Deal.
Rating Category
Rating out of 5
value
5.0
professionalism
5.0
responsiveness
5.0
Yes, I recommend this pro
$99
Steven W.
03/2014
5.0
interior painters
+ -1 more
Arrived on time every time. Meticulous, clean and very professional. Excellent preparation and paint job. Will use in the future with any qualms.
Description of Work: Interior painting of three rooms consisting of two coats per room, sanding and patching.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$595
Elizabeth C.
03/2014
5.0
interior painters
+ -1 more
They were actually very good. They were very oriented. The crew cleaned up after they were done. They asked for a broom. In my opinion, they went above and beyond their job.
Description of Work: Charlotte Painting and Carpentry did an interior painting for me.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,200
Reginald B.
03/2014
5.0
interior painters
+ -1 more
Sam and his staff were very professional and the work was awesome!!! No mess left behind at all and everything was done as we envisioned. They even started the job a day EARLY!!! We will definitely be callin Sam and his team again !!!
Description of Work: Painted whole house
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,500
Theron V.
02/2014
5.0
interior painters
+ -1 more
Very polite and respectful. I will definitely call them back to do more work in the future.
Description of Work: The guys were very professional and they were very meticulous about cleaning up after themselves. They had everything covered and vacuumed all dust from sanding. Left no traces of having been there except for the painted walls.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,499
MR & MRS LARRY G C.
02/2014
5.0
interior painters
+ -1 more
They did excellent work and we were very happy with the service. I was extremely pleased with Sam and the entire crew. This is without a doubt the best experience I've ever had with painters.
Description of Work: They painted the interior walls of our house.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Catherine J.
02/2014
5.0
interior painters
+ -1 more
They were quick, neat and easy to work with on scheduling. Very prompt and paid attention to detail.
Description of Work: Painted foyer/great room and all rooms downstairs and upstairs hallway.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,500
Daniel L.
02/2014
5.0
interior painters
+ -1 more
It worked out well. They were very quick and they did a good job. They were thorough. The workers were here when I was not but the guy that I talked with was polite and paid attention to what I wanted. They were just in and out quick. They did a good job. They definitely stuck to what was agreed upon.
Description of Work: I used the "Big Deal" that I purchased for the services of Charlotte Painting & Carpentry. They came and did our foyer, stairway and upstairs hallway.
Rating Category
Rating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$299
Lori S.
01/2014
5.0
interior painters
+ -1 more
Sam came out and gave us an estimate for the work and then scheduled the job on our requested days. The crew showed up on time and worked for about 10 hours the first day and even longer the second day. We were out of town during the work and had no problem leaving the professional crew in our home. The job is awesome and they were very clean. We would use them again without hesitation.
Description of Work: Painted the interior of our 1900 sq foot house in two days.
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Service Categories
Interior Painting,
Exterior Painting,
Finished Carpentry and Woodworking,
Pressure Washing,
Deck Maintenance,
Handyman Services,
Unfinished Carpentry,
Siding,
Drywall,
Wallpaper Removal,
Plaster,
Cabinet Refacing and Refinishing
FAQ
Charlotte Painting & Carpentry, Inc. is currently rated 4.7 overall out of 5.
Sunday: Closed
Monday: 7:00 AM - 7:30 PM
Tuesday: 7:00 AM - 7:30 PM
Wednesday: 7:00 AM - 7:30 PM
Thursday: 7:00 AM - 7:30 PM
Friday: 7:00 AM - 7:30 PM
Saturday: 7:00 AM - 4:00 PM
Charlotte Painting & Carpentry, Inc. accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Charlotte Painting & Carpentry, Inc. offers free project estimates.
Yes, Charlotte Painting & Carpentry, Inc. offers eco-friendly accreditations.
No, Charlotte Painting & Carpentry, Inc. does not offer a senior discount.
No, Charlotte Painting & Carpentry, Inc. does not offer emergency services.
Yes, Charlotte Painting & Carpentry, Inc. offers warranties.
Charlotte Painting & Carpentry, Inc. offers the following services: Interior Painting; Exterior Painting; Carpentry Work; Drywall Repair; Pressure Washing; Wallpaper Removal; Siding Replacement; Popcorn Ceiling Removal; Cabinet Painting / Staining;