CARPET FASHIONS OF CHARLOTTE

Poor. Unresponsive to installation concerns. Promises to come look but never shows up. Avoid doing business for installation purposes.

THE SALESMAN AT THE STORE WAS VERY HELPFUL AND LET US TAKE CARPET SAMPLES HOME. HE TOOK OUR NAME AND NUMBER AT THAT TIME. WHEN WE RETURNED THE NEXT DAY, THAT SALESMAN WAS NOT AT THE STORE. HOWEVER, ANOTHER SALESMAN TOOK DOWN THE INFORMATION ABOUT WHICH CARPET WE WANTED AND INDICATED WE WOULD GET A CALL THE NEXT DAY TO SCHEDULE THE MEASURING. 3 WEEKS LATER, NO ONE HAS EVER CALLED AND I DON'T HAVE TIME TO BE THE ONE FOLLOWING UP FOR THEM. WE DECIDED TO GO WITH ANOTHER COMPANY.

THEY WERE EXCELLENT. THEY GAVE AN ESTIMATE & CAME & INSTALLED THE FLOORING WITHIN A WEEK. IT IS BEAUTIFUL.

THE CARPET FASHIONS EMPLOYEES KNOW THEIR PRODUCTS AND THEY TOOK THEIR TIME IN STEERING US TO THE CARPET WHICH MET OUR NEEDS. THEY WERE HELPFUL WHEN WE CONTACTED THEM, BUT THEY DID NOT MAKE AN EFFORT TO FOLLOW UP WITH US. I HAD TO CALL THE STORE TO GET A RECEIPT! THE CONTRACTED INSTALLERS WERE WELL-MEANING, BUT DIRTY. THEY KEPT LEAVING THE DOORS OPEN ON A 90+ DEGREE DAY! IN QUESTIONING THE INSTALLERS, I FOUND OUT THAT THE INSTALLATION TEAM MUST PAY FOR ALL THE SUPPLIES THEMSELVES, WHICH ENCOURAGES THEM TO CUT CORNERS. THEY REUSED MY OLD THRESHOLDS RATHER THAN INSTALLING NEW ONES. THE SALESPEOPLE SEEMED VERY DISINTERESTED IN MY LEVEL OF SATISFACTION WITH THE WORK OR THE PRODUCT.

I WOULDN''T GO ANYWHERE ELSE FOR CARPET OR FLOORING! OVER THE PAST 5 YEARS, CARPET FASHIONS HAS REPLACED ALL THE CARPET AND FLOORING IN MY ENTIRE HOUSE (3,600 SQ.FT). THEY ARE THE BEST THAT I''VE EVER DEALT WITH IN MY 30 YEARS OF OWNING HOMES. THEY''RE REASONABLY PRICED AND HAVE QUALITY PRODUCTS (I''VE PREVIOUSLY PAID A LOT MORE FOR A LOT LESS!). THEY''RE DEPENDABLE, COURTEOUS, TAKE GREAT PRIDE IN THEIR WORKMANSHIP, AND LEAVE THE AREA CLEAN AND NEAT. WHAT MORE COULD I ASK FOR?!

THIS IS THE SECOND TIME WE''VE USED THIS COMPANY. GREAT PRICES AND SERVICE. NICE PEOPLE TO WORK WITH - HONEST, AND THEY KNOW WHAT THEY''RE DOING!

THEY WERE SCARY LOOKING, LATE AND UNPROFESSIONAL. MISSED INSTALLING IN CLOSETS, MEMBER HAD TO GO OUT AND BUY A TOOL THAT THEY NEEDED. VERY UNSATISFIED.

MR. ROY BARNES GIVE GREAT CUSTOMER SERVICE AND THE INSTALLATION WAS DONE IN AN EXCELLENT MANNER.

unknown

PICKED OUT CARPET & SCHEDULED INSTALLATION, THEN HAD TO CHANGE ORDER TO DO THE WHOLE HOUSE-4400 SQ.FT. THIS WAS A HUGE ORDER GIVEN AMT. OF CARPET AND SHORT TIME FRAME. THEY FOUND INSTALLERS WILLING TO WORK THE WEEKEND. DID A GREAT JOB & CREW WAS SUPER.

MEMBER WAS DISPLEASED WITH SERVICE AND INSTALLATION.