Carpet Discount Warehouse

Won’t be calling back or dealing with this company again.

This company did a wonderful job finding a nice carpet in our budget, moved all the furniture in record time, even breaking down all the beds and putting them all back together, installed the new carpets and completed the job in one day. It was very impressive and couldn't have gone better. We even saved a little money unexpectedly when the installer recommended we keep our good pads instead of replacing them thus reducing his hourly pay. I will never call anyone else to replace carpets in our home. Thank You team- we love our new carpeting.

My experience started out wonderfully. I went to the warehouse and met the salesperson, Michael. He was very helpful in recommending a remnant that met my needs and helped me choose a padding that would last through several renters. I brought my measurements to him and he was able to give me a general quote. We set up a time for him to come to my house to do his own measurements. I put down a $500 deposit to hold the carpet remnant I wanted. After he completed his own measurement, he called me the next day to confirm my quote. It was very close to the original so I was very happy with this. He said the final amount due, minus the deposit, was $900.34 which make a total of $1400.34. He said I would need to pay the installer separately on the day of install $192.60. I said that was no problem and was that $192.60 part of the $900.34 that was due or was it extra. He said it was included in the quote. I asked him this several times. He said several times that the total amount due would be $1400.34. I asked that he email me the breakout of the quote but I never received anything. The day of install, the installers were 30 min late but once there got right to work. They didn't speak very much English, but they worked extremely fast and did a great job. I was quoted 5-6 hours for installation and they completed it in about 2hrs. If I could rate the installers separately I would give them all A's. I was originally told I could use a credit card to pay the installer but the installer didn't have his card machine with him so he said I could just pay the store and they would pay him. After they charged my credit card I noticed that they charged both the $900.34 and the $192.60 meaning I was charged a total of $1592.94 instead of $1400.34. I called and spoke to Michael again. He insisted that it was charged correctly as the installer had to be paid separately. I tried explaining to him that he told me the $192.60 was included in the total quote of $1400.34 but he insisted it was charged correctly. He said he couldn't remember all the quotes he gave his customers and no one had ever complained before. I asked to speak to a manager or someone else since we just kept going around in circles. He said he would ask the owner to contact me, Susan Rush. This was 3 weeks ago and I have not heard from anyone. I'm very disappointed that the salesperson was dishonest in the pricing and apparently didn't even know what he had quoted, it could have been a very good experience otherwise.

We visited the showroom based since we had seen many recent TV commercials on the showroom. The pricing seemed ok, but when quoting a rug to be serged as a rug they need to come out and measure. Originally they had quoted 80 to bring it out and measure and we would pick it up after it was ready. The main problem I had was that 3 guys needed to come for the measure and the cost was going to be $200 to Gastonia. We provided the exact measurements of our existing carpet so the $200 charge seemed excessive for a 14' by 10' rug. The other item that bothers me is that Bob the salesman was really pretty unprofessional when we said we weren't interested and were going elsewhere.

Everything went wonderful and it was a quick turn around.

It went very well. I was not there to see the installation but was pleased with the carpet and installation and was reasonable for rental. I was able to handle transaction online and over the phone which was very convenient.

Did work as promised and in the time frame scheduled. Good prices and great work all around.

They did a great job and replaced the spot for free. They were helpful and timely.

What a find!! We found a very soft, high quality Mohawk carpet parcel that was large enough to recarpet (just) one of our bedrooms, which is all we were looking for. The carpet was the exact carpet that was being sold at all the regular stores around town for almost twice as much! We were able to save hundreds. The installers arrived early, and were extremely courteous while they worked. The quality of their installation was Good (B) - not Excellent (A) - but they were also relatively inexpensive at $130 for about 3.5 hours of work between two guys. For example, the carpet seam in the room is a little more obvious than I would have preferred, but will probably disappear over time as it's worn in. Overall, I'm very happy with the purchase and the installation, and intend on going back when we want to recarpet the next room. Carpet Discount Warehouse isn't your standard carpet dealer storefront. They obtain parcels of carpet that are left over from other company's large jobs, as well as large rolls that are discontinued (etc), that the original sellers would rather offload at a steep discount than keep and try to sell themselves. If you are looking for an alternative to the high priced stores around town, and are open to working with 'whats available' - check this place out!

Installed carpet in two Master Bedrooms, hallway and stairs. Very professional. Very punctual. The carpet was actually more plush that we intended, but we now love it and you could literally sleep on .. We opted or the best padding, but we are planning on being in our home for a long time. I would purchase again from this company. I called them first, then went to the showroom/warehouse. Although there was a lot to choose from, we had a particular price point in mind, so the choosing was rather easy and simplified. The owner is very hands-on, which makes this have great appeal for me. They stayed in contact and my carpet was installed the very next day. Great choice.

We met with Bob at the store and he guided us through all our carpet and padding options. He gave his opinion of each carpet and helped us to determine what would be best for us instead of trying to push us to only the more expensive options. We called about 2 weeks later for him to measure the square footage of our home and he arrived within a couple of hours. He called us the next day (as promised) with the cost based on the measured square footage and we were put on the schedule for installation two days later (the date we requested). The installers arrived on time and finished the entire job in less than 6 hours. Very pleased with sales, product and installation. Wouldn't hesitate to use them again.

They were great. The gentleman was very informative, the people that came to install was on time, they did the job very well, we didn't have any complaints and they finished in the amount of time they were supposed to.

Have used this company several times and have always had a positive experience. When I replace carpet in upstairs, I will be using them again.

They did a nice job. Israel makes sure everything is right!

I LOVE this place! They have so many choices IN STOCK. Able to get carpet installed NEXT DAY! They have great prices...I chose to upgrade padding AND the carpet, so that is why $1900 may seem expensive to some. I could have spent a lot less as they do have remnants and specials. I have used this company several times in the past. The sales people are knowledgeable and not pushy at all. The installers are great; never had a problem! Highly recommend!

The carpet installation was fine. However, the workmen broke one of the tiles around my fireplace and, four months later, Discount Carpet Warehouse took quite a long time to fix it. Four months later, they are finally making arrangements to have the tile repaired. On the whole, I had an average experience, but I think they try to do the right thing, but just might be a little slow about getting around to it.

The only place I could find that could do carpet serging and not just binding. Israel was very helpful answering all my questions about making my hallway runner. He let me know of all fees and charges so when I figured out how wide and long I wanted to go, I knew what I was going to pay. When I got there they helped me unload my carpet, told them what I wanted and he asked if I was going to wait. It was only going to take an hour. I was expecting to do drop it off and get a call a few days later. So my two young boys (20m & 4y) and I waited. They enjoyed running up and down the isles and all the employees seemed to enjoy the boys, showing them all the trophy animals they had mounted on the wall and even a huge bear in a glass case. When finished, they took the runner and left over carpet and loaded in my truck for me. They were all great.

Great price, professional installers. ultra fast installation schedule.

Excellent service. On short notice they prepared the carpet and delivered. This is the second time we have used them and they were excellent both times.

Terrific service. Talked w/ Ruth on the phone Friday PM. Went to warehouse on Sat morning at 8:30. Ruth was very helpful, She came to my house to measure for carpet at 10:30. Carpet was installed at 2pm THAT SAME DAY. I was in a real bind with a very offensive smelling carpet that had been professionally cleaned the previous weekend. Carpet needed replacing. These folks at Carpet Discount Warehouse set an example in customer service for others to follow. I could not have been more pleased with the product, price, or service.

They were great. Their price was really good; they had the lowest price. They were able to have a really quick turnaround on the installations. I was pregnant during the entire process. So, I was able to work in one part of the house, while they did the other side. The next day, we switched sides. They were very clean and neat. They moved the furniture and did a good job. Everything went on very smoothly. They were fabulous.

They were very responsive and when we visited the store to select carpeting, they took time to educate us so we could make the best decision for our needs. The installers were puntual, thorough and friendly; checking in with us before they left to be sure we were satisfied. Overall we were very pleased with the service and would highly recommend Carpet Discount Warehouse.

Having the opportunity to look at so much carpet in one place was great. They have an extensive selection and the staff was helpful in moving pieces out for us to see. The warehouse does not appear to have a/c so I wouldn't want to spend several hours there on a hot, summer day! Since I was also doing painting in these areas I wanted the carpet removed, furniture moved to garage, painting completed, and then carpet installed. They were willing to accomodate me. Everyone arrived on time and kept the area very neat. My only concern had to do with the installers. They were very polite but they damaged my china cabinet trying to move it (didn't appear to have the right equipment for the process) and did not want to move my bed and large chest out of the bedroom. My designer, a former carpet store owner, was concerned that the installation would not be effective with the furniture in the way. I called Chriss and he said that he and the owner would come out during the installation, but they did not. When I called Chriss he said the owner was out--he owner did end up calling and speaking to the installers and installation (with those pieces of furniture only being moved around and not out) appears to have gone well. It is costing $125 to have the china cabinet's deep scratch repaired where the installers initially tried to move it (it is 2 pieces and they slid the top piece causing a scratch to the top front of the base). I was disappointed that Chriss and the owner did not come out to supervise the installation, but trust that the carpet will not have any problems. I am paying for the repair work myself.

The company has quite a variety of colors and styles to chose from, and the salesperson explained how to read the tags so I could easily tell which remnants were possibilities given my size requirements.

It was wonderful. Israel was helpful with the selection and prepared an approximated estimate on the spot so we would continue price comparison (this was within $100 of the final estimate). Al came out to do the measurement and was polite and efficient-Israel followed up by the following morning with the final estimate (less than 24 hrs). The installers arrived as expected and were very nice and worked quickly and cleanly. They made sure to leave the area neat and moved back all of the furniture as it was when they arrived (and asked when they weren't sure). The carpet looks great and was completed in a day and a half-which included 1100 sq ft plus a set of stairs. They also helped me unload a pallet of wood flooring into the garage, which was very helpful as it was likely to rain before my husband was to arrive home to help me. Carpet Discount Warehouse was able to offer a 10 lb padding with stainmaster moisture barrier that the big box home improvement stores were unable to provide. The carpet was very competitively priced (we purchased carpet that was already in the warehouse) and although we paid slightly more for labor than if we would've gone with the $199 or $249 install specials at the big-box stores, it was well worth the convenience of having the carpet installed 2 business days after confirming the order and the quality work that was done.