CAROLINA MAILBOXES

Our mailbox got hit by a car and I googled to find who can replace our maibox. Carolinamailboxes came in the first search. I contacted them and gave them full amount for replacement. I was told I am scheduled 2 weeks out on Wednesday although we really wanted the mailbox to be replaced immediately. Come installation day no one calls and the day passes the mailbox is not fixed. I promptly followed up and I was told that they were backlogged. I understand this happens. I asked them to give earliest available date. Again it was a week later on a Monday. Again nobody showed up on Monday and I again promptly called them. I was told that I am scheduled for next day on Tuesday. And third time was not a charm! Again nobody shows up to install. The point is the company is unprofessional taking your money and promising installation dates that they cannot keep up. In the meantime we have all our mails not getting delivered since the mailbox is broken. I wish I had gone with someone else who could have done it quicker. At this point I still don't have my mailbox fixed. I am going to keep trying to get these guys install the mailbox for the money I have paid! Keep points - - Company does not keep up dates of installation. If you are mailbox is broken and you need quickly I wouldn't recommend Carolinamailboxes at all! - Installation times are weeks out and even after that there are slippages - Absolutely not communication, very disappointing customer service - They take money first before providing service

I called to ask about their services, was directed to the website where I could view products, order what I needed and pay for installation since I needed that also. Someone came within a week, installed my new mailbox and took my old one away. I was really happy with the service.

My mailbox and post had been hit and damaged. I asked for someone to come out to see if the post could be repaired or needed to be replaced. There is a substantial difference in price between the two options. They sent someone out the next day to evaluate, called back and said the post could be repaired and the just the box needed replacement. Came out and did the work when they said they would and did a great job. All this took place without me having to leave work.

I called Carolina Mailboxes to discuss the process. I was informed that I could go to photobucket.com and view the available styles, which I did. Upon making the selection I was informed that it would be about 1 week before they could process my order. The following week installation was complete and they took care of removing the old box for me. This was a very quick and easy process for me with all steps being taken on the phone and internet. The installer was very courteous and efficient.

Until yesterday, I was becoming convinced we'd made a mistake in hiring this company. Our first communication was on a Monday. Very polite on phone. Repairman came out on Thursday. Called to tell me we needed a new post, so I immediately called the office to work that out. Was told that someone would call me on Friday. In the meantime, I received a call from another gentleman, telling me we needed a new post -- ok. Ordered the post. The following Wednesday, I received a call from the repairman that we needed a new post -- hmmmm. Called and spoke to Howard. Very nice on the phone and apologetic. Arrived home on Thursday -- nothing. Hmmm. However, arrived home on Friday to a brand new post AND MAILBOX with the address on it and everything. They did a great job -- just took a while. We appreciate the extra ''perk'' of the pretty new mailbox. I would give them another chance. Sometimes things just don't happen smoothly.

CAME WHILE WE WERE AT WORK AND LEFT BILL. COMPANY WAS GOOD TO WORK WITH. DID A NICE JOB INSTALLING THE MAILBOX. VERY SEAMLESS TRANSITION FROM OLD MAILBOX TO NEW ONE.