One of the driving forces behind the creation of this company was our personal experiences with customer service, or the lack thereof. Can you remember when customer service was important? As many of you can attest, in today’s fast paced, technology enhanced world, reliable and courteous customer service in all types of industries has all but disappeared.
Services we offer
Lawn care. Lawn maintenance. Mowing. Edging. Hedge trimming. Seeding. Clean up of clipping debris. Aeration. Fertilization. Mulching. Leaf removal.
Description of Work: Basic lawn mowing; came when I asked, provided service I requested for a reasonable fee.
Rating Category
Rating out of 5
Yes, I recommend this pro
Delia C.
06/2013
4.0
lawn service
+ -1 more
We do have an annual contract with them now after we decided to go with them. They've come probably for the last two months and so far they are good. I would have a few suggestions for them to fix some things but otherwise they are prompt and they do the work they are supposed to do. They come once every two weeks. We are sort of midway through our two weeks cycle. They are prompt and they come when they are supposed to. The only feedback I would have for them is while they are neat and tidy and they do their work, the grass is too high every two weeks so they almost need to come more often. When they cut and the grass is too high they don't pick up the mulch but they just mulch it in but it's too much mulch. That's the only thing I would recommend that we do differently for them is that they use their bag attachments.
Description of Work: We use the services of Carolina Cut-N-Edge LLC.
Rating Category
Rating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$110
Robert P.
04/2013
4.0
lawn service
+ -1 more
We were very happy with the quality of lawn service. They showed up when scheduled and completed all cutting and mowing as promised. Billing was always prompt and online payments were accepted. My only complaint: No one answers the phone. Their voicemail is always full, making it impossible to leave a message. The only way they can be contacted is via email. Sometimes, you just want or need to talk to someone. The emails were answered, but not not necessarily right away. I don't appreciate difficult communication.
Description of Work: Contracted Lawn Maintenance: Actual service dates: 10/2011 - 03/2013 (only cancelled due to move out of the area) Services provided every other week. $120 per month
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
2.0
punctuality
5.0
Yes, I recommend this pro
$120
Keith B.
02/2013
5.0
lawn service, lawn treatment
+ 0 more
I'm very pleased with the work they do and the services they provide, I will continue to use them for the upcoming year.
Description of Work: I have a contract with them to cut my yard every 2 weeks during growing season and they also treat for weeds and fertilize on a scheduled basis throughout the year..
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$124.17
Daniel M.
01/2013
5.0
lawn service
+ -1 more
Maintained my property for one month
Description of Work: Maintained my property for one month
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$125
Jeanine W.
12/2012
5.0
lawn service
+ -1 more
Great.
Description of Work: Color and Cut.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
Michael G.
06/2011
3.0
lawn service, lawn treatment, leaf removal, mulch
+ 2 more
I won't use them again. I explained that I wanted the leaves all taken up. They left at least 30% of the leaves. My wife was here, and she ended up paying them anyway. That was the only downside. They did well on everything else, but I didn't appreciate that.
Description of Work: They did yard clean-up, mowed, edged, trimmed shrubs, and put in mulch.
Rating Category
Rating out of 5
quality
3.0
value
4.0
professionalism
3.0
responsiveness
4.0
punctuality
4.0
$600
Response from Carolina Cut N Edge LLC
We certainly regret that this customer was not completely satisfied as we strive to ensure customer satisfaction. Prior to starting the project, we walked the property with the customer and were instructed on the project requirements. The 30% of the leaves that were not removed was due to the customer's request. In order to minimize the cost of the project, he instructed us to leave that area as a natural area. We followed his instructions. The project was completed on April 30, not May 18 as indicated by the customer. Upon completion of the project, we informed the customer and asked her to have a look around to be sure that everything was done to her satisfaction. She expressed happiness with the result and had no complaints. Had we received any complaints, we would have addressed them at that time.
I am very happy with the services provided by Carolina Cut-N-Edge LLC over the last 2 years.
Description of Work: Carolina Cut-N-Edge LLC came over for weekly landscaping, mowing, edging, weed control, leaf removal, pine straw when needed as well as plugging and fertilizing.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$134.67
Mavis J.
05/2011
5.0
lawn service, lawn treatment
+ 0 more
I signed up for a yearly contract and so far am quite pleased with the service that I have received. During the initial cleanup, I was quite impressed that they also took care of the trimming of the shrubs. They have since been back twice for biweekly lawn mowing as well as other times for fertilization. They are a bit more expensive than a lawn mowing service I used previously but compared to the previous service I'm getting a lot more for my dollars. They are very professional. The dollar amount provided is for the yearly contract.
Description of Work: Lawn mowing
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,340
Christopher H.
05/2010
5.0
lawn service, lawn treatment
+ 0 more
I have a long-tem contract with them. My experience with them has been hassle free. I haven?t had to worry about anything.
Description of Work: I use Carolina Cut-N-Edge to edge our lawn. They seeded the lawn the last time they were here. They have also trimmed hedges, put mulch, and fertilized grass in the past.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
Peter B.
10/2009
5.0
lawn service
+ -1 more
Dennis came out and gave me a quote on taking care of our 3 properties. Every week, the same employees come out, mow our lawns, trim back hedges and bushes, blow away leaves, and do anything that needs to be done. They also aerate, seed, fertilize, landscape, etc. If you are looking for a new weekly or monthly lawn service... you should definiately give them a call for quote. It's worth it!
Description of Work: We have been working with Carolina Cut-n-Edge for over a year now. They service 2 business locations and 1 residential location weekly. They do great work, their rates are very competitive, and they are the best lawn services we've ever had. They listened to what we wanted at the very beginning and I never have to remind them to do anything. They are very pleasant to work with and I highly recommend them.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Contact information
7427 Matthews Mint Hill Rd Ste 105-162, Charlotte, NC 28227
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Lawn and Yard Work,
Lawn Fertilization & Treatment,
Mulch and Topsoil,
Leaf Removal,
Landscaping
FAQ
Carolina Cut N Edge LLC is currently rated 4.6 overall out of 5.
No, Carolina Cut N Edge LLC does not offer free project estimates.
No, Carolina Cut N Edge LLC does not offer eco-friendly accreditations.
No, Carolina Cut N Edge LLC does not offer a senior discount.
No, Carolina Cut N Edge LLC does not offer emergency services.
Yes, Carolina Cut N Edge LLC offers warranties.
Carolina Cut N Edge LLC offers the following services: Lawn care. Lawn maintenance. Mowing. Edging. Hedge trimming. Seeding. Clean up of clipping debris. Aeration. Fertilization. Mulching. Leaf removal.
Tree removal. Stump grinding. Gutter cleaning.
Contact information
7427 Matthews Mint Hill Rd Ste 105-162, Charlotte, NC 28227