CAROLINA'S FINEST PLUMBING INC

THE FIRST TIME THEY CAME, THEY WERE VERY NICE. THEY DIDN'T REPLACE FAUCET JUST THE WASHERS AND SAID IT SHOULD BE OKAY. BUT IT STARTED LEAKING AGAIN. THIS TIME THEY DIDN'T SHOW UP TO DO WORK. THEY WERE RUDE ON THE PHONE THE DAY BEFORE SCHEDULED TO COME.

I HAD A CLOGGED KITCHEN SINK ON A SATURDAY NIGHT. THE SERVICE DID COST ME MORE BECAUSE IT WAS A WEEKEND. I DID NOT PRICE COMPARE AS I NEEDED HELP IMMEDIATELY. FROM THE TIME I CALLED UNTIL THEY WERE AT MY FRONT DOOR WAS ONE HOUR. THEY DO CHARGE EXTRA IF YOU USE A CREDIT CARD. I SAW THAT COMMENT ON AL AND ASKED UP FRONT. THEY ACCEPTED MY CHECK. DARIN CAME TO MY HOUSE AT 9:20PM AND WAS EXCELLENT TO WORK WITH. HE SNAKED THE SINK AND MADE SURE EVERYTHING WAS WORKING PROPERLY. I WAS VERY PLEASED WITH HIM AND HIS PROFESSIONALISM.

THIS COMPANY HAD TO COME BACK 3 TIMES - ONCE DUE TO THEIR FORGETTING TO COMPLETELY REPLACE THE ITEMS ON ONE TOILET. THE OTHER TWO TIMES WERE DUE TO CONTINUED WATER NOISES IN TOILETS. THEY WERE VERY RESPONSIVE TO COMING OUT AND ON THE THIRD VISIT WENT THROUGH THE HOMES WATER SYSTEM - FOUND WE DO NOT HAVE A PRESSURE REDUCTION VALVE FOR THE MAIN WATER LINE AND PRESSURE IS TOO GREAT FOR HOME SYSTEM.

SAID IT WOULD BE $1800 TO BRING OUT EQUIPMENT, AND THAT I WOULD NEED TO HAVE A LANDSCAPER MOVE TWO BUSHES. THEY DESCRIBED A VERY EXPENSIVE INTRUSIVE PROCESS. ON MY LANDSCAPER'S ADVICE, I GOT ANOTHER ESTIMATE FROM A COMPANY WHO DID THE WORK FOR ABOUT $200. FELT THEY WERE TRYING TO GOUGE ME.

HE CHECKED OUT ALL MY PLUMBING AND HE WAS GREAT! WHEN I NEED A PLUMBER, THAT'S WHO I'LL USE.

A COUPLE OF MONTHS LATER, I PUT SOMETHING IN THE DISPOSAL AND IT COMPLETELY STOPPED. I TURNED THE POWER OFF AND THE WATER WAS STILL RUNNING. I TURNED ON THE DISPOSAL AGAIN, AND SMOKE STARTED POURING OUT FROM UNDERNEATH THE SINK. I CALLED THE FIRE DEPARTMENT, AND THEY CAME OUT TO CHECK IT AND SAID IT WAS OK, BUT I NEEDED TO KEEP THE POWER OFF. I THEN CALLED CAROLINA'S FINEST ON TUESDAY EVENING AND I SPOKE TO ROBERT. HE TOLD ME SOMEONE WOULD CALL ME. THE NEXT DAY, MICHELLE CALLED ME AND I TOLD HER TO COME TAKE IT OUT. SHE SAID THEY HAD TO GET ONE OUT OF THE WAREHOUSE AND THEY WOULD COME AND SWITCH IT OUT. I WAITED ALL DAY WEDNESDAY, AND NO ONE CALLED OR CAME. TODAY 2-13-03, I DID A COUPLE OF ERRANDS AND NO ONE HAD CALLED UNTIL I CALLED THEM. I CALLED MICHELLE AGAIN, SHE HAS NOW CHANGED HER STORY. SHE SAID I GOT A CHEAP DISPOSAL. I TOLD HER THEY WERE MAKING EXCUSES AND I WANTED IT EXCHANGED, AND SHE SAID THAT I SHOULD GO BUY A NEW DISPOSAL AND THEY WOULD PUT IT IN FOR $125.

WAS EXTREMELY HAPPY WITH SERVICE, BUT WOULD RECOMMEND GETTING HOURLY RATE. FIRST TIME OUT, THEY SPENT 2 HOURS SNAKING, ETC. AND CHARGED $90.00. WHEN OWNER CAME OUT TO GIVE ESTIMATE, HE SAID WOULD NOT BE OVER $300.00. TOOK THEM LESS THAN 1/2 HOUR AND BILL WAS $300.00 PLUS $50.00 FOR BROKEN PART. I THINK $300 FOR 1/2 HOUR WORK WAS EXCESSIVE, BUT WOULD DEFINITELY HIRE AGAIN. I HAD ANOTHER PLUMBING COMPANY COME OUT PREVIOUSLY AND THEY WERE CLUELESS.

INSTALLER HAD CHARGED MORE BUT WAS ADJUSTED WHEN THE ESTIMATE WAS CONFIRMED!

WAS AMAZED THAT CAME OUT SO QUICKLY ON A SUNDAY MORNING.

EXCELLENT WORK. HE HAD TO MAKE A SECOND TRIP AND DIDNT TRY TO DOUBLE BILL ME. WAS ALSO ABLE TO SCHEDULE HIS VISIT TO FIT WITHIN MY UNUSUAL SCHEDULE. VERY QUICK RESPONSE, AND NOW I DONT HAVE TO WORRY! THANKS1

VERY PROFESSIONAL WORKMAN, QUALITY WORK

A+ IN RESPONSIVENESS AND PUNCTUALITY. I CALLED IN THE MORNING AND THEY WERE HERE WITHIN 3 HOURS. THEY CALLED BEFORE COMING.

THEY WERE GOING TO CHARGE ME A 3% FEE IF I USED MY CREDIT CARD. THEY DID NOT MENTION THIS UP FRONT. I THOUGHT THIS WAS A LITTLE MISLEADING.

UPON FURTHER QUESTIONING ROB DID POINT OUT THAT I AM ACTUALLY GETTING A DISCOUNT EVEN THOUGH I AM BEING CHARGED ABOVE NORMAL HOURLY RATES AND HAVE A RANDOM CHARGE FOR MATERIALS TO ABSORB, AS HE COULD HAVE CHARGED EVEN MORE. I HAVE TO HOPE THAT THIS WAS NOT CAROLINA''S FINEST AND I AM NOT SURE WHY THE COMPANY DOES SO MUCH TO AVOID REFERRAL BUSINESS. I DID GET THE ANGIE''S LIST DISCOUNT FOR $15, HOWEVER, BUT THAT WAS AFTER THEY SENSED THAT I WAS VERY UNHAPPY WITH MY EXPERIENCE.

HOURLY PRICE GIVEN ON PHONE WAS LESS THAN WHAT WAS CHARGED, BUT NO CHARGE FOR RETURNING TO FINALLY FIX THINGS.

HANK HANDLED THIS JOB AND FOUND THERE WAS STOPPAGE IN THE DRAIN AND WAS ABLE TO OPEN IT UP. IF I NEED A PLUMBER I WOULD CALL THEM BACK. I CALLED IN THE MORNING AND THE NEXT THING I KNOW, HE WAS KNOCKING ON MY DOOR. COMPLETED WORK IN AN HOUR

THE CHARGES WERE VERY UNFAIR FOR WHAT THEY DID. I CALLED TO TALK TO THE OWNERS TWICE, AFTER THE SECOND CALL, THEY CALLED BACK AND AFTER EXPLAINING WHAT HAD HAPPENED, THEY SAID THEY WANTED TO LOOK UP THE FIRST TICKET AND CALL ME BACK.

THEY WORKED QUICKLY AND EFFICIENTLY AND DID A GREAT JOB. THEY ARRIVED WITHIN AN HOUR OF WHEN THEY SAID THEY WOULD AND ALSO CAME UNDER THE ORIGINAL QUOTE THEY GAVE ME.

EVERYTHING SEEMED TO GO WRONG FOR THEM BUT THEY WERE STILL THE NICEST GUYS AND THEY KEPT GOING. THEY WERE JUST HAVING SOME TECHNICAL PROBLEMS.

I CALLED MY USUAL PLUMBER BUT HE COULDNT COME. SO I CALLED CAROLINAS FINEST AND THEY WERE HERE IN A HALF AN HOUR. AN EMPLOYEE THAT NOT EVEN ON CALL HEARD ABOUT OUR EMERGENCY HE AND HIS WIFE LEFT THEIR DINNER TABLE TO HELP US. IM THRILLED WITH THEIR CONCERN AND REACTION BY COMING OUT RIGHT AWAY! I'VE USED THEM SINCE THEN, AND THEIR GREAT RESPONSIVE AND EXCELLENT SERVICE HAS CONTINUED TO PLEASE ME.

THE LEAK HAS BEEN A PROBLEM OVER THE YEARS. THEIR PLUMBER SOLVED IT. REQUIRED 3 TRIPS-2 TO SOLVE THE PROBLEM AND ONE TO FIRMLY SEAT THE TOILET. THERE WAS NO LABOR CHARGE AFTER THE FIRST VISIT. WOULD ABSOLUTELY HIRE AGAIN!

IT WAS HARD WORK, BUT HE STAYED UNTIL ALL WAS FIXED, REMAINING PLEASANT AND REASSURING. I HIGHLY RECOMMEND THIS COMPANY (3 OTHERS ADVERTISING 24 HOUR SERVICE WOULD NOT COME UNTIL THE NEXT DAY). THE AD FOR THEM IN MY ANGIE''S LIST BOOK EVEN GOT ME A $15 DISCOUNT. THANKS, ANGIE''S LIST. THIS WAS MY FIRST OPPORTUNITY TO USE YOUR RECOMMENDATIONS AND IT PAID OFF BIG TIME!

HORACE ANSWERED MY QUESTIONS AND EXPLAINED EVERYTHING. HE DID A GOOD JOB.

VERY, VERY DISAPPOINTED IN THIS COMPANY, AND THEIR RESPONSE. THEY DIDN''T CARE AT ALL.

THEIR PRICES CAN BE ESTIMATED IN ADVANCE AND THERE ARE NO SURPRISES WHEN THE WORK IS FINISHED. THEY HAVE BEEN REALLY GREAT, THOROUGH, DEPENDABLE AND KNOWLEDGEABLE. I WOULD RECOMMEND THIS COMPANY TO OTHERS.