Buff & Coat

The workers did a great job. They actually married the flooring in the bedrooms to the existing hallway floors and it looks flawless! They we're a pleasure to work with.

Owners accommodated our schedule in completing the work while we were away on vacation. We returned home to beautiful new hardwood floors. Andrew & Marilyn gave us great suggestions on the color, board size and how to transition existing flooring in foyer to new flooring in the living room. We are quite pleased with Buff & Coat and appreciate their attention to detail.

Absolutely use this company! The owners and workers were professional, prompt, and extremely knowledgeable!! From the time we made the initial phone call every response was within hours the same day, no complaints whatsoever!

Andrew and Marilyn accommodated my odd schedule to provide service when I was available. Their pricing is extremely reasonable. Their crew arrived on time each day. The crew took care to seal off the work area to minimize dust in the rest of the house. I am 100% satisfied.

Technician was very prompt; completed the job in the allotted. Also, left everything cleaned. Owner of company dropped twice to see how the job was going and responded to a question after the job was completed.

The experience with Buff and Coat was totally satisfying from beginning to end. The attentive supervision, the quality of the materials and the expertise of the workers met every desire and expectation.

They were saviors! Our first contractors only completed half of the kitchen project and did a horrible job. They said it would be 4-6 weeks before they could start back working. Buff & Coat was able to complete the work within three days. They did an excellent job! I will definitely recommend them and absolutely use them, again.

It went very well, on schedule and work performed was perfect.

Very well. The floor looks very nice.

Buff and Coat subcontracts out the work. The finished job was below par on the steps and the upstairs. The color was nice. The people were friendly. I had the first floor done and we had to be out of the house for two to three days once they started staining. They started on a Tuesday I believe. Buff and Coat state that they do not move furniture but they highly recommend this company called All Around Movers managed by someone named Lonnie. I mentioned wanting to get my own movers and trying to get B&C's schedule to work with the movers. Andrew said he just recommends All Around Movers because they come in and out the same day. My furniture had to be moved into the garage and the basement. Meanwhile Buff and Coat did not warn me about removing clothes from linen closets and protecting my rooms behind closed doors. The level of dust was incredible and their staff kept opening my doors and one time let my cat and dog free to go wild on newly done floors after we left about 5 pm. They would bust open my bedroom doors without knocking while I was in bed or dressing.. They stained my staircase in a sloppy manner often getting it on my white trim paint and the light blue walls. I did not care about a little over-stain on the balusters because I planned to replace them. B&C did not make the new floors level upstairs and left narrow holes where the ballusers were reinstalled. I had them come back and fix it once and it made it a lot better than before but not as it should be as can be seen in the pictures. We could walk on the floors freely on Sunday and on that day the floors were destroyed by Lonnie's crew. All around movers lifted up my piano and dropped it flat on its back on my new floors causing what Buff and Coat claims is $1600 worth of damages. This does not include the destruction to my beautiful old piano.. Then Andrew of Buff and Coat told me that the "highly recommended" movers had done this to their customers twice before. The question is why would they be recommending All Around Movers and Lonne if he did this before. Another question is are they still recommending him to others. All Around Movers promised in writing to pay but still haven't 7 months. The movers had no insurance even though the contract states that they do. I wonder what Buff and Coat gets out the deal for recommending an irresponsible moving company. Clearly they get thousands in more work for damage repair. I recommend getting a company with insurance that takes responsibility for the work and the moving. I recommend calling the insurance company to verify coverage..

Andrew and Marilyn estimated the job, took a deposit, and scheduled a complete refinishing of the floor approximately 10 days ahead of the scheduled start. The floor crew consisted of two workers who arrived as scheduled and sanded the flooring smooth. It absolutely looked as if new flooring had been laid. The water damage was removed, and new boards were installed in those two locations. The lead floor man matched the stain to the other oak flooring in our home, and applied the stain on day 1. On day 2, the two workers returned and put down a coat of polyurethane, and let it dry for about 3 hours. Then another coat of poly with a bit of amberizer which gave the refinished floors almost an exact match to the oak flooring throughout the house. This was really an easy process. Ahead of the work, my wife and I removed all of the kitchen items, refrigerator, dining table, bar stools, and counter items. The workers covered the cabinets in plastic and sealed the doors before sanding. Things went very smoothly and I would highly recommend NC Buff & Coat for any hardwood floor refinishing issue. Andrew and Marilyn are very nice people. One note of caution: be prepared to leave some windows open. The smell of wood stain and polyurethane can be very strong. That was not a problem for us, we opened windows for the 2 days required to complete the work. Day 3 the smell is no longer an issue.

They were on time & met all of my expectations. They finishes on time.

Great experience!!! We got an estimate from Andrew a few months prior to when we were planning on having the work done. When we got closer to knowing our timeline we reconnected. Andrew was always prompt in his response and was able to schedule us to the exact dates we needed to work around a larger project. We changed our minds a few times leading up to the work...they worked with us on re quoting based on our changes. Andrew and his wife came over to show us all the colors and finishing options. When it was time for the work to be done they arrived as scheduled and were able to accommodate a few last minutes fixes that were needed with the floor (hidden by previous cabinets). The floors look fabulous. They cleaned up everything we had agreed upon so no surprises and minimal dust. I felt extremely comfortable leaving the employees in my house while the work was being done and we were in a hotel for 2 days. The floors were ready and we were able to walk on them and move everything back within 24 hours.

Andrew was professional, prompt, and knowledgable about his skill. He throughly explained the process of sanding, then sealing my floors. It would take approximately 2-3 hours to sand (hand sanding the edges too) and then two coats of stain and sealler would be another few hours. The process would take approximately 5-6 hours total. Complete drying would take overnight. He did suggest replacing the floor as it would be "about the same price." But I liked the character of the floor and wanted to keep it. After we finally scheduled an appointment for 1:00pm, his 'crew' arrived at 9am. I rearranged my schedule and allowed them to begin. I had to run out to the bank to make payment, and by the time I got back (within an hour) the workers were gone. Turns out they just added a top coat of sealer on top of the dirty floors, sealing the dirt in good. His price was a minimum of $450, I had given a $50. deposit, and he expected $400. I didn't pay him. When I asked why he didn't sand, why he didn't re-stain, and why he sealed the dirty floor, he told me it didn't need to be sanded and it's fine the way it is. I was floored! He got good reviews here, but I wouldn't hire him nor recommend him to anyone.

Andrew Robertson came out to give me a quotation on buffing and cleaning my floors prior to the sale of my home. He told me that the improvement in my floor's condition would not be greatly improved and he recommended that I just clean them with some water and vinegar and they would be fine. How's that for a nice guy!

They were on time and professional. They had a different crew for each part of the process. For the most part everything got cleaned up as they went.

Gorgeous! Our old floors were from 1950 and had never been refinished. They had stains and were bare in some places. There were gaps and a spot that was worn pretty deep and needed to be filled. The job was quick and cost efficient. The new floors are so beautiful we wish we would have done this years ago. Buff and Coat are professional and kind. It was a pretty standard job with no issues. We have 2 additional rooms to finish and we will definitely hire Buff and Coat to finish them.

Buff n Coat were punctual and readily made changes in the coat color. They hand sanded and recoated the stars and ralings which was something most companies were reluctant to unwillling to do.

The team was friendly and punctual. We enjoyed working with them. The flooring looks beautiful.

Process to strip and refinish floors took about 3 full days. Buff & Coat worked with us as we stayed in the house and needed access to areas of the floor being finished. Their staff and workers were professional, friendly and respectful. I would definitely use them again.

Starting 3 weeks before the work was to be done, I tried to have Andrew come out to my house and let me choose the stain color and finish. After several attempts, he NEVER CAME OUT until the morning of the refinishing. He had his worker apply a few stain colors on the floor and did NOT bring out any samples of the different finishes, just gave me verbal info about the differences. I was unsure of what finish I wanted and not showing me any samples was ridiculous. I was given approximately 10 minutes of the morning the work was to begin to choose the stain and finish that I wanted. I felt extremely rushed!!!! Let's face it, I was probably going to have to live with this decision for several years! I would have stopped the whole process right there and then, but I had already packed everyone up to move out and had made living arrangements for those 4 days. Not an easy task as anyone with a family and pets will attest to. When I finally returned home and saw the floor, I immediately began to cry. It was HORRIBLE!!! Some parts of the floor looked like it had been walked on for years while other parts looked spotted and patchy. Several boards were terribly streaked and uneven. Now I have had hardwood floors put in a 5,000 sq. ft. home we had built. I know that hardwood floors are not even colored. That's what makes them beautiful, the character of the wood. However, it was obvious that the men who applied the stain did NOT know what they were doing. Either that or they were terribly rushed. Andrew kept insisting that it was the old wood which was not the best quality compared to the new wood that was just replaced. There is some truth to that, BUT, the same unevenness and spottiness of the stain was very apparent on the new wood boards as well. Also, there was dust and debris everywhere! They didn't clean up at all. They even left the door to my unfinished attic open, which meant that in the middle of winter, I had been heating the outdoors for days! There was stain which had been splattered above the baseboards and on my stair arm rails which cannot be removed. I had to have my contractor come in and paint the ruined baseboards and clean up. Andrew did admit that there were boards that were not properly done. Also, he said that the splinters and spaces of some of the boards should have been puttied and filled, resanded and restained. The finish was awful, too! He did offer to put down another coat of finish. It was clear to anyone that there had not been enough finish applied! For all this mess and inconvenience he offered me around a 10 percent discount. I didn't think the job was worth one cent, but I offered to pay him half of the original quote. Long story short, I paid him what he demanded, although this is not over. I'll most likely have to take other steps because I do have to have it all REDONE! I found Andrew rude and short with me once he knew that I was dissatisfied with the job. I am so unhappy and have bought several throw rugs to cover this mess until I have the time to move out once again and have the flooring done by a real professional. Please do yourself a favor and NEVER use Buff and Coat to do any work for you!

Andrew spent about 30 minutes reviewing the problem area, indicated he would see about finding the materials on Monday and would get back to me. Made no committment about the scope of the job or even if what I wanted could be done. It is now Thursday afternoon and I have heard nothing from them. Called yesterday morning, left a message simply asking for an update. Have never received a call back. We have the house up for sale, Andrew knew this, and would like to have this floor fixed. If they can't do it, feel the job is too small, whatever, I think the customer at least needs a call back.

They did a better job than I had expected. Will use them again and tell all of my neighbors.

We could not have asked for better service or result quality. They were fantastic! Everything and everyone were perfectionists and I would definitely recommend them.

I called Buff and Coat to help me fix my stairs. We had a runner on our stairs for 7 years and when we removed it, there was very obvious sun bleaching between the part of the step covered by the runner and not covered. Andrew was available the following week to come to my house to look at my stairs and give me a quote. I saw him on Monday and was able to schedule the work to be done on Thursday and Friday of the same week. He was very professional and the quote was very reasonable. His employee arrived on time, and did excellent work. I was very impressed with the quality of the workmanship. My stairs looked brand new and matched the other existing hardwoods very well. I would highly recommend.