Bucket, Mop, and Broom Cleaning Service, L.L.C.

On August 9 I scheduled for Bucket, Mop, and Broom Cleaning Service to clean my home on September 10. I received a voicemail at 3:38PM the day before to confirm my appointment. I returned the call at 4:20PM and left a message confirming the appointment and mentioning that since we had just moved out of the home, all we would need was cleaning of the kitchen, bathrooms, vacuuming the carpet, and cleaning some windows. The next morning, two hours before the appointment to clean my old house, I received a call informing me that since I was moving out of the house, they would like to reschedule to clean my new house. I asked for the rates to clean my old home, they responded that they couldn't do the job because it would require special tools to do the cleaning. I clarified that all I anticipated being done was cleaning of the kitchen, bathrooms, vacuuming the carpet, and cleaning some windows. I asked what special tools this required that was not included in a normal cleaning. The new excuse was that moving out cleaning required two people cleaning for two hours, not one person for four hours. I tried to ask for help understanding the difference and was told I would just need to re-schedule for cleaning at my new home. Had they exhibited more professionalism or been more responsive, I could see this experience having ended differently. I am now looking to give away the pre-paid voucher I have for 4 man-hours of cleaning (or accept this as an expensive lesson since it is unlikely I can get a refund) as I would never trust this business to enter my new home.