BRIAN WILLIAMS PLUMBING INC

I question the ethics of a person who takes money and provides no services. The work was not only not up to standard, it was not done at all. I am appalled at the lack of work ethic and would not recommend this company to my worst enemy.

INITIAL MEETING WHEN BRIAN WILLIAMS CAME FOR OUR 8:00 A.M. APPOINTMENT ON 3/31/05, HE WAS LATE ARRIVING AT 9:30 A.M. THE CONTRACTOR WAS SCHEDULED TO REMOVE SHOWER DOORS AT 3:00 P.M. ON 4/11/05 HE DID NOT ARRIVE UNTIL 5:45 P.M.. NEITHER HAD PLACED A CALL IN REGARDS TO THEIR TARDINESS. BOTH OCCASIONS MY WIFE TOOK TIME OFF WORK TO BE AT OUR RESIDENCE. BRIAN WILLIAMS MADE CONTACT WITH US ON 4/18/05 AFTER THE CONTRACTOR HAD CALLED MY WIFE VERIFYING KEY LOCATION AND SHE INFORMED HIM THE CONTRACT WAS CANCELLED. SINCE THAT POINT BRIAN WILLIAMS CLAIMS TO HAVE PLACED A LIEN ON OUR PROPERTY IN THE AMOUNT OF $1203.00 FOR HIS SERVICE PROVIDED (REMOVAL OF SHOWER DOORS AND TILE ORDER SHIPPING & RESTOCKING FEES). BRIAN WILLIAMS HAS ALSO INFORMED US THAT HIS COMPANY HAS WON AN AWARD IN A REMODEL MAGAZINE AND HE RECEIVES OVER 150 CALLS IN A DAY FOR HIS SERVICES THEREFORE HE CAN'T RETURN ALL CALLS. PERSONALLY I THINK 1 WEEK IS A RIDICULOUS TIME FRAME TO WAIT FOR A CALL BACK FROM A 24 HOUR PLUMBER.

MULTIPLE CALL BACKS; HANDLES NOT PROPERLY ALIGNED ON FIXTURES, DISRUPTION IN WATER SUPPLY TO REFRIGERATOR AND KITCHEN WATER DISPENSER, 3 SEPARATE LEAKS IN THE SHOWER/JACUZZI TUB RESULTING IN CEILING DAMAGE BELOW, WHICH HAD TO BE REPAIRED, TERMINATED LINE FROM HVAC IN ATTIC INTO THE WALL RESULTING IN ADDITIONAL LEAKS. ULTIMATELY, I HAD TO HIRE ANOTHER PLUMBER FOR $900 ADDITIONAL COST TO FINISH THE JOB. THE DRAIN IN 1 SINK WAS INSTALLED IMPROPERLY AND HE HAD TO COME BACK THREE TIMES TO FIX THE PROBLEM. IT WAS FIXED TO MY SATISFACTION ON HIS THIRD TRY. OCCUPYING OUR DEN AND UNWRAPPING OUR FURNITURE WAS DELAYED BY AT LEAST SIX WEEKS DUE TO THE PROBLEMS ASSOCIATED WITH THIS PROJECT. WHEN HE CAME BACK TO FIX PROBLEMS, HE WOULD BILL ME ADDITIONALLY.

THE WORK WAS HORRIBLE, AND ALL OF THE WORK HAD TO BE REPLACED BY ANOTHER COMPANY. OUR FIRST GENERAL CONTRACTOR RAN OFF WITH OUR MONEY, WE PAID HIM AGAIN, AND HE FAILED TO SEE THE PLUMBING PROJECT THROUGH TO ITS COMPLETION. EXTREMELY UNPROFESSIONAL.

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