Black Pest Prevention Inc

Description of Work: We had a bad problem with very small ants. I had tried several items to treat which were yard sprays, ant bait, pump sprays and large area treatments. I finally gave up and we called Black Pest Prevention. He arrived at the exact time we had agreed to and was very knowlegable of his products and solutions. I did not feel he was rushing to get to his next appointment and was informed of all the steps that were taken. About 6 weeks later may wife spotted a few more ants in one area and he promptly came and retreated several areas. I have no problem recommending this service to anyone.

Description of Work: Use every 3 months for general spray and termite prevention

Description of Work: On September 09, I made a phone call to Black Pest Control to verify with the answering Black Pest Control Service Representative that the appointment I made back on 8/20/10 for someone from Black Pest Control to come out and provide an estimate for Termite Control Treatrment that Black Pest had sent me a letter on saying I would need this Termite Control treatment for my insurance coverage through them to continue. After her follow-up calls with the technician, the Service Representatiive assured me that a techinician would be at my home between 4:00 pm and 5:00 pm on September 10th, the mutually agreed to date/time. Since 08/20, I had not received any confirmation from Black Pest Control prior to my follow-up call. On September 10th, I left work early to be sure and be home at the agreed to time between 4:00 pm and 5:00 pm. No-one from Black Pest Control showed up bewween 4:00 pm and 5:00 pm, nor was there any phone call to me saying the technician was running late. I had another out of home appointments at 5:30 pm. At 4:58 pm, I called Black Pest Control to cancel my appointment. They were closed for the day. I left a voice message describing the "no show" by the technician and my cancelling the appointment. When preparing to leave for my other appointment, the technician showed up at 5:18 pm. When I opened the door, the techinician said nothing. I informed him that he was late, I had to leave for another appointment, and closed the door. I have not had any feedback from Black Pest Control on this incident. In my opinion, this is poor service on Black Pest Control's part. As a result I am going with another company for Termite Control..

Description of Work: QUARTERLY PEST CONTROL, ANNUAL TERMITE INSPECTION