Black Pest Prevention Inc

Well...no more palmetto bugs,

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We continue to use them.

We use them on a quarterly basis.

They are always very prompt. If I ever have to call with any issue they come out within a couple of days. Their technicians are super nice. I don't have to be home when they come out unless I have a specific problem, for example like ants. I will continue to use them and would recommend their services as well.

If I ask them to come inside and spray, they are very willing to do so. They always call when they are coming.

He showed up on time and was very nice. They did a good job.

I noticed from the written report that the representative could not access the crawl space (lock on the gate). So I called and they quickly and gladly scheduled a time to look under the house when I could have the gate unlocked. I appreciate their honesty!

They are very good. Their termite bond is transferable. They are very nice and unobtrusive.

Black is a pretty average company. The thing I do like about them is that they are really flexible. They come out when you want them to. They are okay in my book. I would probably use them again if needed.

The tech came when scheduled and did his thing quickly and cleanly. We haven't had a pest problem since Black Pest Control started treating our home. We had ants and spiders, now all is OK.

He was punctual and did what he was supposed to do. I haven't had any problems with termites or any other pests.

In the beginning I was extremely pleased with the knowledgeable technician and service I received. However in the 18 months I used them there were 3 different technicians (which I suppose is normal). The third showed up one day and told me he was at my house early that morning (I was at work) and said he started spraying outside but ran out of bug spray and left. Huh? How does a bug exterminator run out of bug spray? After he left I kept having problems and they had to spray again soon after and didn't charge me. I canceled the service because I decided to spray myself to save some money. They called to set up 3-month appointment and when I didn't return their call (yes I should have returned their call but didn't) they showed up out of the blue to spray, even though I didn't approve the visit. I asked them not to charge me for this visit and then I was treated rudely. If I ever need extermination again I'd be willing to give them another try due to the great service in the beginning.

The representative was prompt and nice.

THEY HAVE BEEN RELIABLE AND PROFESSIONAL FOR ROUTINE INSECT AND TERMITE CONTRACTS. THEIR RECENT WORK WITH US ON AN ANT PROBLEM WAS EXEMPLARY - THEY CAME OUT MULTIPLE TIMES UNTIL THE PROBLEM WAS FINALLY SOLVED.

WE HAVE HAD TO CALL THEM BACK SEVERAL TIMES FOR ANTS INSIDE OUR HOUSE. THEY SPRAY AROUND THE WINDOWS, PIPE OPENINGS. WE HAVE A DOG SO THAT MAKES ME NERVOUS, BUT THEY SAY IT IS OKAY ONCE IT DRIES. THEY SAY YOU HAVE TO KILL THE COLONY WITH BAIT, AND UNTIL THEN YOU MAY HAVE ANTS. I THOUGHT THAT IS WHY THEY CAME QUARTERLY- TO PREVENT THAT.

TECHNICIANS ARE VERY POLITE AND TIMELY. AT ONE POINT, IN THE PAST 2 1/2 YEARS, THE OFFICE DID MISAPPLY A PAYMENT. IT DID TAKE SEVERAL PHONE CALLS, AND ABOUT 90 DAYS TO CORRECT. BUT ONCE CORRECTED, WE HAVE HAD NO PROBLEMS. ALSO, OVER THE PAST YEARS, WE HAVE HAD TO REQUEST ADDITIONAL SERVICE FOR ANTS TWICE, THAT WAS PROVIDED PROMPTLY, AND AT NO CHARGE.

DURING THIS PAST TERMITE INSPECTION, THE INSPECTOR CITED SOME WOODEN CONSTRUCTION DEBRIS IN MY CRAWL SPACE. MY HOUSE WAS BUILT IN '99 AND BLACK PEST CONTROL HAS INSPECTED IT EVERY YEAR SINCE THEN. WHILE A COUPLE OF OTHER ITEMS WERE PREVIOUSLY CITED AND REMOVED, THERE WAS NO MENTION OF THE ACTUAL CONSTRUCTION DEBRIS UNTIL THIS YEAR, (2005). I WROTE THEM A LETTER AND THEY WERE VERY RESPONSIVE. BUT NONETHELESS, WITH NO MENTION OF THE CONSTRUCTION DEBRIS ON THE PAST SEVERAL INSPECTIONS, I HAVE TO QUESTION THE THOROUGHNESS OF THOSE INSPECTIONS. THEIR RATE HAS ALSO GONE UP ALMOST IF NOT EVERY YEAR SINCE WE FIRST USED THEM, AND THEY NO LONGER DO INSPECTIONS ON SATURDAYS. SO I AM LEFT TO CONCLUDE THAT THEIR PRICE AND SERVICE ARE INVERSELY PROPORTIONAL, AND NOT IN A GOOD WAY.

THE LOWER GRADES CAME FROM THE COMPANY'S BILLING POLICY. THEY START SENDING THE ANNUAL BILL AROUND 4 MONTHS AFTER YOUR LAST INSPECTION. THEN, AFTER SENDING THAT FOR 6 MONTHS, THEY TERMINATE YOU AS A CUSTOMER. I SENT MY CHECK AT THE SEVENTH MONTH. I DID NOT KNOW THE POLICY UNTIL I CALLED THE NEXT YEAR WONDERING WHY MY ANNUAL INSPECTION HAD NOT BEEN DONE. WHEN I MAILED THEM A COPY OF THE CANCELED CHECK, THEY REINSTATED ME AS A CUSTOMER AND COMPLETED THE INSPECTION. I WOULD HAVE LIKED IT BETTER IF THEY HAD POLITELY NOTIFIED ME WHEN THEY RECEIVED MY CHECK OF THE 6 MONTH POLICY. THAT WAY I COULD DO BETTER ABOUT GETTING MY PAYMENT IN BEFORE THE 7TH MONTH! IF I LET IT DRAG ON THE NEXT YEAR, THEN TERMINATE ME, BUT RETURN MY CHECK AND TELL ME THAT, PLEASE!

BLACK PEST DID AN EXCELLENT JOB WITH BOTH THE PEST AND TERMITE SERVICE. THEY TREATED MY ENTIRE HOUSE FOR BOTH PESTS AND TERMITES, AND REPLACED ALL MY CRAWL VENTS FOR A REASONABLE PRICE.

COMPANY SENT MAN FOR ANNUAL INSPECTION AND TOGETHER WE FOUND TERMITE PROBLEMS. COMPANY HAD INSPECTED FOR 4 YEARS AND NEVER FOUND PROBLEMS THOUGH I SUSPECTED THERE WERE. COMPANY FAILED TO SCHEDULE PEOPLE TO COME TREAT UNTIL I CALLED AND INQUIRED. FINALLY SENT A MAN AT 3.30PM DID VERY LITTLE AFTER MY WIFE GOT OFF WORK. SAID HE WOULD HAVE TO RESCHEDULE. CAME AGAIN SEVERAL DAYS LATER AT 3.30PM, WORKED 1 HOUR. EVENTUALLY COMPANY CAME AND TREATED AFTER 1 MONTH OF DELAYS AND TWO MORE PHONE CALLS. VERY POOR RESPONSE AND SERVICE.

THE JOB IS FINE, BUT THEY USUALLY COME TWO MONTHS LATE.