BELLINI JUVENILE DESIGNER FURNITURE

The short answer: my fabric was backordered and I was not notified. The glider was late. The ottoman was lost. Worst of all, the associates were not helpful or apologetic. Bellini is actually a beautiful store with a nice selection of high end nursery furniture. It's too bad their poor customer service will prevent me from shopping there again. In the beginning, it took quite a while for anyone to pay attention to me. I guess I don't blame them entirely, as I do look young and am not pregnant (we're adopting our baby). When I went to the counter to get assistance, they were helpful and actually sent out a designer to help me select the fabric for the glider to match my bedding. I placed my order and was told the glider should arrive in 6-8 weeks. I waited 8 weeks before calling and inquiring about the glider. I was told by Angel that the fabric for the piping on my glider was on backorder. When I asked why I wasn't notified (I may have selected a different fabric if my chair would have been on time) she said there was no need to notify me because my glider will still arrive on time. When I told her it was already late, she unkindly informed me that the waiting period was 8-10 weeks, not 6-8. No apology, no kind assurances. 9 weeks and 5 days after my order, they called to tell me the glider was in. I was happy. The next day, there was a message on my machine from Bellini saying they had a question for me. The reason for the call was actually that the ottoman didn't make it on the truck with the glider, and the question was where I wanted it shipped. My response: my house. They told me the ottoman would be delivered to my house. They were short on the phone and again offered no apology. We went back and forth on the phone every few days with their story changing (it wasn't made yet, it was lost, it had always been made but wasn't shipped...) and me trying to get it shipped/get a tracking number. On the last phone call we had, the girl told me it had definitely been shipped to the store (not my house) and should arrive in 10 days. When I told her my baby was due in 10 days, she apologized for the inconvenience (the first, last and only apology offered). When I asked how Bellini would compensate me for this frustration, she was silent for about 15 seconds, then she said, the trouble was with the manufacture, not Bellini, so I'd have to take it up with Little Castle. Yesterday, an associate from Bellini brought the ottoman to my house. It's beautiful, and thankfully, my baby hasn't been born yet. The end outcome is a beautiful glider, but a bitter experience. It wasn't even terribly late (today is 12 weeks since my original order), but in my opinion if you want bad customer service you don't pay Bellini's prices. My recommendation: take your business to another company that sells Little Castle gliders.

HAVENT USED THEM BUT KNOW OF THEM.