B & E Air Conditioning and Heating, Inc

We scheduled an appointment window with a technician from 9:30am to 11am on Saturday. We were promised as early in that window as possible due to a conflict we had at 10:30am. The high on Saturday was 96 degrees. We waited in the scorching hot home until 5:30pm and no technician ever came despite multiple calls to the office, and emergency service lines. We also missed the event that we paid for tickets to go to. We still have not received a call or an explanation for the no call no show and because we waited all day, no other company could get out to help us. Now we won't have AC until Monday afternoon at the earliest..during the hottest weekend of the year so far. Completely unacceptable and rude.

I used this company several times over a period of a few years. They installed a new HVAC unit at my house. The unit has broken down at least once per summer ever since it was installed. Last summer it broke down 3 times. B&E no longer returns phone calls at all and none of the repairs were covered by a warranty. I had to hire two different companies last summer to do repairs. This "new" AC unit that was installed at a good price, has cost me over 10k in the last 5 years.

I've been very pleased. Actually one time I even had raccoons come in and mess up some of our heating and air conditioning stuff and they came in and dealt with that issue and got it working again. They had chewed through some of the insulation and got into the furnace itself in the summer.

I pay for a service contract for 2 separate units, both air conditioning & furnace. I have two of each. I have been using them for a number of years already. They seem to be thorough when they find the problem they address it. They answer questions I have about different options. They're just easy to work with.

I've had consistently positive experiences with B&E over the last four years and I highly recommend them. I have a regular maintenance contract with them. In April 2012 they installed a new HVAC system for us, for a very reasonable price, and it worked great. However, because it was just a single system with no zoning (as per the original house design) we found that upstairs would end up much warmer than downstairs in the winter. Also, the air would get very dry because of the heating. So we asked B&E to add zoning to the system and to install a humidifier as well. They were able to do the upgrade in one day, with minimal disruption, and for a very competitive price (because it was off-season). The zoning works extremely well (two thermostats: one upstairs, one downstairs). There were some snags in getting the humidifier to work correctly, which required a series of follow-up visits, but they stuck with it until I was satisfied that the problems were fixed (and there was no additional charges for the many hours of extra work they put into it). All of the B&E employees we've dealt with have been friendly, professional, diligent, and committed to complete customer satisfaction. I also appreciated the fact that they took the time to explain the work they were doing and they were very open to input from the customer.

The technician who came to check the air conditioning for the year, was up in my attic, and came across a stinky, dead squirrel up in my attic, and my wife had gloves in the garage, and he graciously took care of it, and removed it. I can't speak highly of them, they are the greatest. I found them on Angie's List. They do great work, and I really appreciate their work.

I can't speak highly of them. They are just the best. We had to have both our air conditioning replaced and the furnace replaced. I have a service contract with them, they come out and check my air conditioners, and then come out and check my heaters.

I purchased system from B&E in July 2013. I went with B&E because of the 3 estimates they were almost the lowest, but it was a better system(a Trane). The system installation went great! The staff have always been friendly and courteous. Recently I was having a problems with the system not cooling as it should have been. Come to find out after some diagnostics, it was a leak that had developed in the coil line. Fortunately, the equipment was under warranty. The repair was done quickly. Shane is great to work with you and very professional while Dawn(who works in the office) is very pleasant. I look forward to a continued and long term relationship with this company.

The service guy was great. He was on time and answered all my questions. He reviewed finding of both units. He explained that one unit was older and may need to be replaced sooner and why in terms that I could understand. He gave me information on new units and reviewed the differences between models. There was no pressure or push to replace my unit - just information. My air conditioner and heat have been working great. This review is late so I could use my units through both seasons and give accurate and through information.

I have done business with them since 1996 and will continue to do so. In general for the most part I've been very happy with them.

The installation took most of the day and they did have to leave a couple times during installation. After they left we noticed the house was not getting warm, even though the thermostat showed it was on heat. We called and they came right back and found that the heat and air were switched. They fixed it and the house warmed up. Then around the end of February the unit started making a loud noise whenever it came on. I called and they sent someone out, but I didn't have time to get home from work and my son was there. They apparently thought I had a problem with the unit outside and did not check the inside unit. I called them back and told them it was the inside unit and I wanted to be there when they came out. They called the next and gave me enough time to get home. We turned the unit on and they heard the noise, found the problem and said that I needed a new motor - that it was a new Trane unit and they should have them in stock. They would check and let me know when they could install the new motor and told me that it was okay to run the unit, if I could put up with the noise. I was afraid to use it not knowing if I was doing more damage or not. They called the next day, said they had the new motor and that they would be out that afternoon. They showed up when they said they would, replaced the motor and things are running great again.

INCLUDES FALL INSPECTION LATER IN THE YEAR FOR THE PRICE SHOWN ABOVE.

It was my semi-annual check-up/tune-up. In addition to just checking things out (everything was fine) they cleaned the filters on my electronic air cleaning systems and cleaned & washed out the leaves from inside my A/C compressors.............excellent work.

B & E Air Conditioning first came out and was only at my house for about 5 minutes, and replaced a fuse in the furnace. The AC started working again, but quickly started to stop cooling all together after about a week. The AC was freezing up, and I checked to make sure everything was ventilated properly, etc. I had him come back out, and B & E stated that it was for sure the coil, and needed to be fix and cleaned. I was quoted $500 for the work. I was told that it would take at least 2 hours to complete at $150/hour. He made it sound like it was going to be a much bigger product than it really was. He then left for an hour to get cleaning supplies. While he did the work, I watched him remove 1 piece of metal, spray some cleaner on the coil, and brushed it with a brush. At that point, I called the office to make sure everything was done per office standards with charges, etc. It did not take him even close to 2 hours to fix the AC, and this point I feel over charged. I have contacted the company multiple times to dispute the charges, and have been getting the run around on call backs, etc. I believe that I was overcharged by $100, as he had quoted $150/hour, and in reality only did less than 2 hours of work.

They said I had a gas leak from the copper tubing inside my wall. They estimated $2,500 to fix it which I thought was excessive. I asked for an itemized listing for the repairs to show me what would cost so much. They never gave me that back. They did call me back and explained that they thought I had a two-story house and could do the work for $1,350. However, in the meantime, I had already contacted someone else who was able to do the same work for $800. I found the problem was that they did not change the copper tubing during the installation and I had purchased a larger unit. The original copper tubing was too small for the larger unit. The copper tubing became crimped during the installation so that it cut off the flow of gas. I feel that as though if they had changed the copper tubing at the time of installation, I would have not needed any additional repairs. I had used them for a number of years. I had felt that they were good and trustworthy. However, I will not be using them any longer.

It turned out okay. On one occasion, there were some troubles with the technician, but he is no longer with the company. We had some difficulty a few weeks ago and they responded very quickly.

The work was superb! They respond very quickly, are fair in their pricing, and are easy to work with. I have recommended them to others who have had whole systems installed and they are happy with them as well.

My husband made the appointment between 10am and 12pm and they were supposed to call his cell phone. They called our house phone and said they were running late and would be there around 8:15am. There was an obvious miscommunication and we waited until 12:30pm while no one came and then had to call and cancel because no one would be at the house after that time. This isn't the first time this has happened.

On one of the units had to replace a valve that was filled with algae. Both technicians were professional, polite and knowledgeable of the units. They informed me to make sure I cleaned the new valve twice a year and shared other helpful tips about one of my units. Great company and associates

Everything from the estimate, to the overall repairs went very well. The lower heater and air conditioner were originally lying on uneven ground causing problems. B& E put in a vertical unit in a better location that worked out better than I thought. The guys were all very professional and thoughtful. The work went well and was on time and estimate, I would highly recommend B&E to anyone that asks. Also as the summer drags on I have more air conditioning then ever. Last year I had trouble keeping the house cool, this summer I have had no problems with it, the house remains at a comfortable temp.

B&E did an inspection and check of my AC unit and furnace. They showed up late but when they arrived, he was helpful, efficient and thorough. After the inspection, the tech gave me tips on maintenace for the furnace and the outdoor unit.

The install began on 5/29 for 2 days. During the install the molding around my attic stairs was ripped off, they did not repair it as promised. The installation was not complete due to some parts on back order- waited 1.5 weeks, called for completion of the job at the end of the second week was told it would take 2 hrs. 8 hrs later, the dampening system was not operating, the tech did not know what he was doing, he called for help, but no one was able to tell him why there was an error code. B&E had to have a Trane manufacturer come and see what they did wrong- it was wired wrong! While I was waiting another week for the Trane man, my duct came off the unit! The technicians are badly trained, the job has taken over a month, and is stilll not complete. The only apology I received was from the man that came on a Saturday to re-attach my duct. Greg refused to apologize and stated that the work was done properly -Really?! I think I can attach a duct by watching u-tube better than what these people did. Never did this company clearly communicate that my system was the first that they will be installing and that it may take longer than the original 2 day quote. No one called me after I emailed and called numerous ocassions to discuss why my duct would come off. No one even understood why I wanted my molding to be replaced (6/25-still not fixed). It was a horrible experience, this company is not customer focused- just money focused, they have stayed in business by taking people's money and hoping no one complains. I don't think they will last another 5 yrs with such poor customer focus and inferiorly trained technicians. I would not recommend this company to anyone, I don't think it should have taken 4 weeks to install and HVAC unit. Look it up on u-tube you may do better doing yourself than hiring these people.

B&E provided a complete replacement quote with no surprises. They made an extra visit to ensure the estimate was accurate and they went over and above the initial replacement quote by installing a steel lintel at existing crawl space opening. As a former general contractor in the Charlotte area, I have recommended B&E and I would use them again.

Roof vent was not sealed properly and caused leaking in the attic and ceiling. Had them come out 3 times before it was finally fixed.

So here it is about 10PM on a Sunday evening and B&E gets a call from my neighbor (they used my name as a reference) so they knew what neighborhood they were in and withing 30 minutes Greg shows up and does a "stop-gap" repair and won't accept payment. The following day they came out, made the repair more permanent at a modest charge while advising they best get some quotes on their outdated 22 year old equipment. Jump ahead to November and B&E got the job because of the great service they provided at a "time of need". No one in the A/C business is perfect but these folks really try hard and do that little extra when it counts. They have done it for me time and again but in this case did it for a neighbor while my units ran perfectly all summer long and the heat is now doing the same.