Description of Work: I have called this company 3 times in the past 3 weeks and no one has returned my call. Messages were left for Bryant and Troy. My existing pool's equipment is too low to keep prime in the pump (leaving the pool pump running 24/7 so that it keeps prime) and water is spilling out of the waterfall partially onto the pavers creating a constantly wet situation. My monthly pool service company, Professional Pool Service, referred me to the owners at B & B.. Even if they don't want or can't do the work a phone call back would have been highly appreciated. Just really surprised and disappointed and found the lack of a call back highly unprofessional.
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
Kristine E.
05/2014
5.0
pool cleaners
+ -1 more
unknown
Description of Work: B&B Pools is really the only company to do your pool in Charlotte. They go above and beyond in terms of materials, quality of employees, design, everything. They gave me everything I needed for our pool and didn't sell me equipment I didn't need. Fantastic.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$78,000
Michael P.
01/2011
3.0
pool cleaners
+ -1 more
They kind of left a mess here. They have some really good people who work for them and some not so good people. We recommended them and many of my neighbors used them. At one point I wanted to get rid of them and they sent me their top guy. The first guy that came was terrible, and I wanted to terminate them. The next time they sent me another guy who did not know what he was doing. I spent thousands of dollars getting things right. If the guy knew his job many things could have been avoided. I am not happy with them. Only the top guy was good and I think he was the expert and did pool installations. I just cannot recommend them.
Description of Work: We used B & B Pool Company last weekend.
Rating Category
Rating out of 5
quality
3.0
value
4.0
professionalism
2.0
responsiveness
3.0
Yes, I recommend this pro
$5,000
MARK H.
01/2009
5.0
pool cleaners
+ -1 more
They do a phenomenal job and the quality is great. Their responsiveness is excellant because when something has gone out they come right out and fix it. Its a big pool and they were slightly higher but the quality of what we wanted is what we got.
Description of Work: B & P Pools put in a pool for us a couple of years ago.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$68,000
KARYN & OSCAR B.
02/2007
5.0
pool cleaners
+ -1 more
They are very good. Very client oriented.
Description of Work: They remodeled my pool decking, built a spa and my pool equipment.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
BETTY B.
10/2001
5.0
pool cleaners
+ -1 more
VERY PROFESSIONAL.
Description of Work: REMODELED THE POOL; NEW TILE, ETC
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Service Categories
Pool and Spa Service
FAQ
B & B POOL COMPANY is currently rated 4.6 overall out of 5.
B & B POOL COMPANY accepts the following forms of payment: Check
Yes, B & B POOL COMPANY offers free project estimates.
No, B & B POOL COMPANY does not offer eco-friendly accreditations.
No, B & B POOL COMPANY does not offer a senior discount.
No, B & B POOL COMPANY does not offer emergency services.
No, B & B POOL COMPANY does not offer warranties.
B & B POOL COMPANY offers the following services: RENOVATE, BUILD AND REPAIR POOLS.