Archadeck of Charlotte

Mike England was very patient working with us while we decided what we wanted and how much we wanted to spend. And I appreciate the fact that, as a salesperson, he did not abandon us once we signed the paperwork to start the project. He stayed in touch with us throughout the project and was very responsive. In fact, he made the project manager seem a little slow to respond. The major delays in the project were due to awaiting approval from the HOA board, the city and the county - not the fault of Archadeck. When Archadeck initially framed the deck, it was the wrong shape and size, but I think that was because of confusion caused by our multiple discussions of how long and which direction our ramp would go. (I doubt most contractors have had to work with people like us who want a special ramp for Dachshunds.) Fortunately, Mike came out and made sure the frame was redone correctly. It took a couple of tries to pass county inspection and I'm not sure why because honestly I didn't understand all of the lingo, but ultimately it passed and the project was able to proceed. After staining, there is sap oozing from some of the deck boards, but Archadeck explained that happens sometimes with southern yellow pine and it can be cleaned with turpentine. Overall, the project took a bit longer than expected, but the deck is sturdy, well-built and looks great. It was well worth the wait for a quality product.

We recently had a final meeting with company representatives to review the problems we experienced and I am pleased to report that the situation is much better. Although I am unhappy with the process, the product is very nice and serves as a great place to entertain.

The communication was awful. Numerous unreturned phone calls and emails. Contractor was 4 hours late the day he was supposed to show without any notice after wife and I took day off to wait for them. Contractor finally showed up to start the project and didn't even have a tape measure to take measurements. Had to borrow mine and then took only 2 measurements. Told me they couldn't get started that day because it was raining (on an indoor project). Promised to show up the next day at 8am. Took another day off work only to get a message at 9am that he was sick and would be back Tuesday. Emailed the supervisor and after 2 days heard back that he didn't even know the guys didn't get started. Needless to say at that point we cancelled the appointment.

I was very satisfied with their work. They were professional, attentive and sensitive to our needs. They did a great job.

Awesome job!!! Archadeck did a full screen porch, deck and paver patio project for us. Punctual, friendly, efficient! Work looks great and project was started and completed on schedule. No mess was left behind and we are thrilled with the final results. Steve Peirce and Kellie Hanneman and their crews went above and beyond for us.

salesman was excellent. showed us options and benefits. very soft sell. installation was done promptly and when promised. we are satisfied with the product.

The folks at archadeck did a fantastic job. They had different teams that needed to come in to handle framework/build; roofing; electrical; paint; & stonework on patio. The quality of work was phenominal and even more impressive was the desire by each team to make sure we were completely satisfied with the work that was done. Archadeck was there every step of the way coordinating; keeping us informed and making sure that we were completely happy with the finished product. As the project went along, there were some changes we wanted to make and archadeck was very accommodating and able to implement as per our desires. Another side note, we were expecting our backyard to be a mess for a month or so as project unfolded, but we felt they were extremely neat and clean with work they were doing - an added bonus. Overall - professional, courteous, accommodating & high quality. Could not be happier. Would highly recommend! Thanks Mark and Archadeck!!

BE VERY CAREFUL OF DOING BUSINESS WITH THIS COMPANY! In summary, communication with their customers, subcontractors, and themselves is awful. They overpromise and under deliver. Business practices are questionable. Examples are to follow. My wife and I recorded all of our experiences on six pages b/c early on we became suspicious of how this company operates. We signed with them at the end of April after a meeting with their salesman. He presented us with great ideas and reasonable pricing. We were told the start of the project would be about 3-4 weeks after HOA approval. We received approval from the HOA and after 3 weeks we realized Archadeck was behind in their schedule and opted to put off our project until August for personal reasons. I had to call our salesman a few times to find out where we were initially on the schedule. The final time I spoke with Kathy, a manager. I expressed my concern about the lack of communication so far and she assured me that she would personally call me on August 5th, one week before we agreed to start. I never received this call on 8/5, 8/6, or 8/7. I called and spoke with the scheduler, Callan, on 8/7. Once again I expressed my concern for the lack of communication. I made it very clear early on that I expected to be informed. I also made clear that we expected to have a dedicated crew to the project since we put it off for a couple of months. We started on 8/12. It was an EXTREMELY frustrating process from then on. It's as if this company forgot we were on the schedule and tried to fit us in when they could. We were supposed to meet with our salesman/PM on the first day to review plans with the carpenter. This didn't happen and resulted in big delays. The plans called for a step down deck from our porch. 3 weeks into the project we realized this wasn't being built. The carpenter had to tear down the existing frame and start over. Our initial inspection failed on the second day of the project. Our PM hired a soil engineer as was required on the failed inspection notice. A few days later without any warning we received a $300 bill from the soil engineer. We asked the PM about this bill. He initially told us this might be an incidental as stated in our contract that wasn't expected so we might have to pay the bill. He said "he would look into it." He called us back and said the company would pay for the bill. It turns out that on our county zoning website it clearly states this test is required.(I was able to find this in 5 minutes) Yet Archadeck who obtained permits for this project claims they weren't aware of this requirement. We saw crews no more than 2 - 2.5 days a week on a project that took 9 full weeks to complete. There were no major weather delays to account for this. We had to constantly call, fight, demand, and find out when crews would be available. We failed 5-6 inspections. When I asked if we needed a re-inspection of the initial inspection we failed I was told in an email that we did NOT. This was clearly false. We didn't have another inspection on the deck for 3 weeks. We had work that had to be done multiple times. This included wiring under the deck that was unprofessionally done, a deck that had to be stained twice because crews after the initial staining left red clay to dry and ruin the finish, we had railings that weren't done correctly. We did get the VP of construction, John Flinn, involved. This was fruitless. It's as if no one in this company talks to each other. We ultimately had Erik Kent call us. He was on vacation and didn't make any attempt to hide the fact that he was annoyed he had to call me. Mr. Kent, if your crews and staff had been diligent, honest, and timely you wouldn't have had to get involved. If you want to be annoyed take it up with your staff. We met with him the following week. As far as I'm concerned his visit was nothing more than theatrics. The attitude of this company clearly starts at the top. He did give us a discount of $500 at the end. This seemed inadequate for all OUR time and trouble we had with Archadeck. Other examples of miscommunication included the subcontracted painter who called us and didn't know the color of the stain we were using. We had picked this out at our initial meeting with the salesman. We(my wife, the owner of the concrete company, and Mr. Flinn) scheduled concrete crews towards the end of the project to come out on a M/T/Wed. two weeks in advance because the owner of the concrete company was on vacation. Archadeck rescheduled the concrete company because they were not available for some reason. This was not true according to the owner of the concrete company when he arrived that week. They were supposed to pour concrete that Friday but never showed. When I asked the scheduler why they didn't show, he told me the owner of the concrete company told my wife he wasn't going to be able to make it until the following Monday. This was a bold face lie. This conversation b/w my wife and the owner of the concrete company never happened. It turns out the owner of the concrete company sent the scheduler an email the previous Thursday letting him know they were delayed until Monday because of weather. My wife saw this email herself. The scheduler never called us with this information and instead decided to lie to us. We were told by Mr. Kent there would be a final walk through inspection. This never happened. Instead we received our final bill. As a final example of their poor communication, on October 29th I received a call from the soil engineer looking for payment on the service he provided on AUGUST 15th. This was the bill our PM told us he "would take care of." We already paid our project in full and still have to deal with their incompetence. This is not how a reputable company operates or treats its customers. It's clear from other reviews that our experience was not isolated.

Archadeck is the most professional contractor we have ever worked with. They kept us informed on a weekly basis with every detail of what to expect and who would be at our home doing work. The contractors were all very professional and cleaned up at the conclusion of each day. The best part about the project was the quality of the workmanship! Our screened porch came out even better than we ever imagined and has truly become the favorite room in the house by the entire family! Eric Kent and Archadeck will be our first and only call for any indoor or outdoor renovation/addition project we do in the future.

Archadeck of Charlotte was great to work with and professional. The deck is absolutely wonderful and exactly what we wanted.

The project was completed on time and quality of the work was outstanding. The installer, Mike Homewood, was professional, courteous, responsive and he took a lot of pride in his work. He went out of the way to make sure that he did the best possible job. I also found Archadeck, in general, to be very responsive to my needs.

This is my third project with Archadeck, deck around my pool, lower deck and now an additional deck with a screen porch. I wouldn't even call anyone else for a quote, due to the quality, professionalism and communication from past projects. These guys are true craftsman, and focus to every detail, made my experience another A+. They cleaned up the worksite each day, and were friendly and very considerate of my wife and kids. The quality of the project went beyond my expectations. I knew what I wanted and the salesperson offered additional idea's that I hadn't even thought of to make the project even more special. The roof line on the screen porch is blended into my existing structure as if it was originally part of the house. I can only say WOW when the my addition was completed. I'm already planning an outdoor kitchen and patio, and Archadeck will be the only company I'll consider, they are just that good.

The larger deck was built first. A wet Spring put my project behind schedule and since I preferred to be home for the construction, it made scheduling difficult. The crew did show up on schedule and did an excellent job. I was happy to be onsite to make a few small changes. Another crew came a few days later to clean the site and remove excess material. A few months later Archadeck returned to my home to build the second deck for my hot tub. This also went off without a hitch. Punctual crew and clean-up a few days later.

It didn't. As I stated above, we were very hesitant to contract a company that couldn't keep track of prospective customers.

Punctual. Treated wood handrail designed and installed at our home. Explained everything to us and gave us an estimate before starting the work. Will recommend and use them again,

The salesman was very professional and they were very thorough with the estimates and the timeline. The contractors they use were professional, prompt and thorough. Their project coordinator was constantly in touch with us to make sure the project was being kept on time and that the proper materials were delivered at the correct time and to make sure we were satisfied with the progress. We are extremely satisfied with the finished porch and have been enjoying it ever since completion. I would definately return to them for any future projects

My initial contact was with Greg. He oversaw the entire project from start to finish. Greg was always prompt and available. Even when we ran into the problem.

Today March 29, 2013-Happy to report they are done. They came at 2 pm as I was told they would. Took a break for lunch at 3:30 and were gone by 5:00. They restored my yard back to a workable state, put the bricks back in place-though not perfect, decreased the size of the concrete square. They checked the functionality of the drain, made some adjustments and stated it works fine. My opinion is still out that. The beauty of the screen porch is beginning to show. This turned out okay but was not a good first impression. The builder and electrician were exceptional, unfortunate that it was a package deal. Learned a valuable lesson that I will not have to repeat. would I use them again...probably not. Am I looking forward to enjoying the finished product. Absolutely! i regret it had to come to this. Today, my dealings were with Kathy Young, General Manager-perhaps it was timing, not sure but she seems to be the one if any that is the "mover and shaker" of the organization. Certainly wish I had known that-I would have dealt with her from the beginning.

I got three estimates. Archadeck wasn't the cheapest but they were the one who supplied a 3-D rending of what my project would look like when it was done. They answered my call and I didn't have to chase the man down for a price. The craftmanship and the customer service was wonderful. The sales guy Steve Peirce was always around to answer any questions. We ran into a small problem but they fixed it. I went with a bigger company and paid a little more just because of this. I had used smaller companies in the past for projects and they aren't around if something goes wrong. Everyone at Archadeck was wonderful. Anne called me every other day with an update on what to expect. I was never left wondering what was going to happen.

The deck is beautiful. We were above satisfied - very pleased. They were excellent in everyway. Their custormer service was superb, they were timely.

See above. Great work and full satisfaction.

Sent the most honest, nice man to do my work. He was most meticulous and took extra time to make sure the job was done right. Would hire them again in a skinny minute for any household stuff that needs to be done. Excellent!

They did a beautiful job! Mark Norton came and inspected it himself! We love it! Thanks Archadeck!

Great, on time, courteous,professional.

Everything was fine with this company. I had no problems with them. They showed up on time and were responsive. They were a little expensive, but I knew that before getting the work done.