We pride ourselves on quality materials and workmanship with great customer service and we back up our work! We boast more references and satisfied customers by far more than anyone in the Carolinas! We have an updated showroom for our customers to get design ideas and make material selections. We have 2 licensed General Contractor’s on staff and perform the entire outdoor living space construction. 21 employees. Uses subs. Cost is determined by the job. Additional DBAs - Archadeck, Kent's Backyard Vision Inc, The Backyard Company by Archadeck.
Description of Work: Porch foundation sinking repair
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
3.0
punctuality
5.0
Yes, I recommend this pro
Mary S.
06/2016
5.0
decks
+ -1 more
unknown
Description of Work: .
Rating Category
Rating out of 5
Yes, I recommend this pro
Kathleen and Glenn C.
06/2016
1.0
decks
+ -1 more
unknown
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Marcy W.
06/2016
5.0
decks
+ -1 more
unknown
Description of Work: They removed our old deck, filled in an exterior door, replaced two windows with French doors, and added a screened in porch. We can't say enough good things about our project manager and work crew. They were reliable, on time and did a quality job.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$30,000
Claretha C.
05/2016
5.0
decks, doors
+ 0 more
unknown
Description of Work: They were great!!
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$12,000
ANNA & NEIL S.
11/2015
2.0
decks
+ -1 more
unknown
Description of Work: Restoration of the original deck they built in the early 90's. Language barriers, prep quality, additional billing for services that were not part of our original request, request to speak direct with owner denied. Am very positive product used will not last 4-5 years as previous applications have.
Rating Category
Rating out of 5
quality
3.0
value
3.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0
$2,200
PETER M.
09/2015
5.0
decks, patios
+ 0 more
GREAT JOB. SALESMAN MARK
Description of Work: INSTALLED NEW PATIO RESURFACE TRAVERTINE TILES.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$6,900
MORGAN N.
08/2015
4.0
decks
+ -1 more
unknown
Description of Work: We choose not to use them.
Rating Category
Rating out of 5
value
2.0
professionalism
3.0
responsiveness
4.0
punctuality
4.0
Deborah W.
07/2015
2.0
decks
+ -1 more
unknown
Description of Work: Built deck. Bad experience every step of the way. Did not stick to timeline,start date was three weeks late and they did not communicate with us, changed our original plans, did not order correct spindles or amount of wood, never took responsibility and told us it was what we ordered. The whole experience was bad. Glad to be done with them!!
Rating Category
Rating out of 5
quality
4.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$8,000
Adam R.
06/2015
5.0
decks
+ -1 more
unknown
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
David .
05/2015
1.0
decks
+ -1 more
unknown
Description of Work: They have never bothered to contact me although I emailed them and they assured me they would get back with me.
Rating Category
Rating out of 5
Response from Archadeck of Charlotte
We apologize but unfortunately we have checked our records and do not have any emails requesting a call back. We will be more than willing to come out and provide you with an estimate. Please call our office at 704-944-1350.
Gary B.
04/2015
5.0
decks, replacement windows
+ 0 more
unknown
Description of Work: replaced siding and windows
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$7,000
Glenda K.
02/2015
5.0
decks
+ -1 more
unknown
Description of Work: Built a 3-Season room addition
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$21,000
Michael E.
12/2014
5.0
decks, roofing
+ 0 more
unknown
Description of Work: Incredible experience. Would highly recommend to anyone.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$18,000
Gary and Ann W.
12/2014
5.0
decks
+ -1 more
great
Description of Work: deck & Grill
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Karen D.
10/2014
2.0
patios
+ -1 more
Not well.
Description of Work: I called to make an appointment for an estimate for a screened in patio. I guess my job was too small because he didn't sound interested in coming out. I told him my patio was a 10X10. He then went on to tell me it would cost at least $8000-$10,000. Are you kidding me? My house is only 16 months old and the patio is in excellent condition. I know from doing research that it should be between $4000-5000.
Rating Category
Rating out of 5
value
1.0
professionalism
2.0
responsiveness
3.0
punctuality
3.0
$8,000
Christine C.
09/2014
3.0
decks, replacement windows
+ 0 more
unknown
Description of Work: We had multiple mistakes made throughout the project, due to lack of planning and project management. As the homeowner, I assumed the role and called multiple times to report issues and argue with the office to get them corrected. Our project looks very nice, but for the hassles and mistakes we would not recommend this company.
Rating Category
Rating out of 5
quality
3.0
value
3.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0
$45,000
Terry L.
08/2014
1.0
decks
+ -1 more
unknown
Rating Category
Rating out of 5
quality
1.0
value
3.0
professionalism
3.0
responsiveness
1.0
punctuality
1.0
$7,000
Cindy L.
07/2014
3.0
decks
+ -1 more
unknown
Description of Work: I had the guy out for a consultation and I mentioned that I didn't want to spend thousands of dollars and it seemed he wasn't interested in helping me after that. Sorry but thats not good business. I already have someone else on the job.
Rating Category
Rating out of 5
professionalism
1.0
punctuality
4.0
Response from Archadeck of Charlotte
This client asked for a price to re-deck approximately 800sf of decking. After she was told the cost and she expressed this number was outside of her budget, she seemed uninterested in pursuing anything further. We do projects from under $1,000 to over $100,000. There’s no project too small!
Candace S.
06/2014
2.0
decks, fireplaces
+ 0 more
unknown
Description of Work: Screened porch with fireplace and tv and built in grill
Rating Category
Rating out of 5
quality
2.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
$40,000
JEFF C.
05/2014
5.0
sunrooms
+ -1 more
.
Description of Work: Enclosed a room for screen porch.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$22,750
Rich N.
08/2012
5.0
decks
+ -1 more
.
Description of Work: Staff communicated well. Very happy with end-product. Deck design meshed well with environment. Can't say enough about how pleased we were with our new deck.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Pia R.
06/2011
1.0
decks, fencing, remodeling
+ 1 more
see above.
Description of Work: I needed several renovations for a new house. Decks, Kitchen, bathrooms, flooring, etc. I Archadeck at the Spring Home Show, and gave them a call. A salesman came out and from the first minute he was extremely rude and pompous. The attitude was terrible, the quote was inflated (I had several others for comparison). I complained directly, got a half-hearted response. Please don't be fooled by the advertising money spent by this franchise, it's better to go with a smaller company. Save yourselves the pain of dealing with them. They killed the excitement of renovating a house.
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Response from Archadeck of Charlotte
Thank you for your comment on our company. While we love hearing all the positive feedback, we take the negative feedback as an opportunity to improve. I would like to whole-heatedly apologize on behalf of Archadeck for the sour taste you experienced during your bid process. It is my understanding that there were several other contractors in your home at the same time we had reserved an appointment for you. “Too many chefs in the kitchen” can make it difficult for us to effectively give you the attention you deserve. We like to sit down with our prospective clients and really listen to their wants and needs so we can design a project with respect to their budget. When there are other tradesmen in your home trying to do the same thing at the same time, it becomes a battle for your attention. We should have re-scheduled the appointment before proceeding so everyone involved could better focus on the task at hand. It sounds like you’ve already made up your mind about our company before we were able to do any work for you. If you are open to the idea, I’d love to send another designer out to give you a proper consultation (free of charge, of course!). If not, I’ll apologize again for the negative experience, and wish you the best for your remodel.
Dave B.
10/2010
2.0
decks
+ -1 more
See above.....NOT WELL.
Description of Work: When we had our house built in 2006, Archadeck of Charlotte, was the contractor that the builder, (Ryan) used for all the decks in the neighborhood. I was not present during construction of the deck but when I saw the completed work, I was initially impressed with the quality of the work and materials used. A year later we noticed that many of the fasteners used were staples. 2X2 balusters starting warping and actually pulling off the deck. The deck floor was installed with half the boards installed "cup up" instead of "cup down" to drain water. The deck was treated to preserve the wood, but that is another story.... UPDATE... The deck described was recently razed to make way for a new deck. The existing deck was less than five (5) years old. When the demo began, it was noticed that most, if not all, the nails used to fasten the floor to the joists were either almost rusted through or completely rusted through. The flooring had been installed on a 45 deg. angle to the joists but the joists were all at 16" centers. Not within code for the span. The stairs off the deck where not up to code. Too much span for the stair treads. Only one riser was used in the center tread. Just trying to stay current with this review...careful!!!
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Decks and Porches,
Sunrooms and Patio Enclosures,
Deck Maintenance,
Pavers and Hardscaping,
General Remodeling,
Playgrounds,
Windows,
Roofing,
Patios,
Screen repair,
Kitchen and Bath Remodeling,
Fireplaces
FAQ
Archadeck of Charlotte is currently rated 4.1 overall out of 5.
Monday: 10:00 AM - 5:00 PM
Tuesday: 10:00 AM - 5:00 PM
Wednesday: 10:00 AM - 5:00 PM
Thursday: 10:00 AM - 5:00 PM
Friday: 10:00 AM - 5:00 PM
Saturday: 10:00 AM - 3:00 PM
Archadeck of Charlotte accepts the following forms of payment: Check,Discover,Financing Available,MasterCard,Visa
Yes, Archadeck of Charlotte offers free project estimates.
Yes, Archadeck of Charlotte offers eco-friendly accreditations.
No, Archadeck of Charlotte does not offer a senior discount.
Yes, Archadeck of Charlotte offers emergency services.
No, Archadeck of Charlotte does not offer warranties.
Archadeck of Charlotte offers the following services: Custom designed decks, screened porches, gazebos, pergolas, & sunrooms. Cleaning & treating, awnings, paver patios, outdoor kitchens, outdoor fireplaces, fire pits, & retaining walls.
Contact information
8334 Arrowridge Blvd Suite I., Charlotte, NC 28273