Archadeck of Charlotte

It took several phone calls to get someone out to address this. I felt the person answering the phone wasn?t either relaying my messages or wasn't interested. Finally, an assistant manager was sent out after my final call. I showed him the boards I wanted replaced, which was not a further issue. They did replace the boards as requested, but I was disappointed it took that many phone calls to address it.

I think it's a good company and Eric, the owner, was responsive to my needs and got things done. The project ended up getting drawn out, as the deck canopy went over the driveway, so they needed an architect's letter to approve the project. It's not necessarily a negative, but it took from May to August to get done. I think the letter had to be done. All in all, the experience was positive.

All stages of the project (such as designing to our satisfaction, consultation with us on the what and why of various operations, coordination with sub contractors) were carried out in a highly professional and effieient manner. We were given names and phone numbers which gave us easy access to the personnel running the job. Guarantees and other documention were provided. And, a year later the company promptly fixed a couple minor items that required attention. We are delighted with the quality and beauty of our new addition.

After we signed a contract with them, they called the next day and decided that they needed to send it to engineering and there would be additional expenses beyond that. I said that I thought we had a contract and was told 'we're only talking like $400 in engineering, not that much'. I very much feel like we go the bait & switch treatment with this company. Also, when we asked about the Angie's List discount I was told that there wasn't one - in addition I was told that they had to pay to be listed in Angie's List. So when I pursued a discount outside of Angie's List I was told that my job is really nothing, it would only employ someone for a day or two - almost like they were doing a favor to me. I got the feeling that I was dealing with a used car dealer - very happy that we didn't go with them in the end.

We didn't end up going with them because their price was too high.

Great overall. Would recommend them to anyone. Little more pricey than expected but totally satisfied.

They were great to work with! They worked everyday until the project was completed. The gutter subcontractor could somewhat improve, but that doesn't impact my feelings on Archadeck. Archadeck does accept sub-par work. They were very professional and keeping up to my satisfaction. I also appreciated their opinions when designing the deck, along with the recommendations on saving some money. Their quote may be somewhat higher but it's worth it for the quality.

He was great. He came and worked really hard and did the job very efficiently. He set it all up in one day and finished it the next day. It was an incredible job.

They did not do any work. They were way overpriced.

It went extremely well. We are absolutely thrilled with them. The deck is very sturdy and solid. The materials are holding up very well. We couldn?t ask for better quality and they are very professional.

They designed it with a roof that matched the house and a celing fan. It is beatifully done. They built it using Trex materials.

I did not have a good experience with Archadeck. I interviewed three contractors for my project and initially was not going to interview Archadeck based on Angie's List reviews, but because they are one of the biggest games in town, decided to check them out. I made a list of questions to ask each contractor, for example: how much insurance do you carry, do you use subcontractors, how clean do you keep the site, what time do you generally arrive and leave each day, and how many projects does the Company have going on at one time. I did this so that I could level-set each contractor rather than being "sold." I met with Eric Kent, the owner. At first he seemed amused at my questions and kept repeating that Archadeck does over 1,000 projects a year. Then gradually, he became annoyed, especially when I told him that I wasn't interested in the quantity of projects, but rather, the quality. When I asked him "generally, what time do you arrive and leave every day" (I think this is reasonable.. it is my home after all), he seemed frustrated and said "I have no way of monitoring what time my employees arrive every day.. things come up." After that response, I asked him to explain why he had some bad reviews on Angie's List. His response: "we can't make everyone happy." They told me they would come back three days later to take measurements outside (it was raining the day of the first meeting and he "didn't want to get his shoes muddy"), but I never received a follow-up call. I expect that I will receive a nasty and defensive response from the company regarding this post, as seems to be the case on other negative reviews..

There were numerous problems with the windows themselves and many of the original sashes and sash liners had to be replaced and/or reinstalled multiple times. Long story short - Eric Kent at Archadeck made it right. He ensured that the subcontractor and manufacturer solved the problems to my satisfaction. I would not hesitate to hire Archadeck again! Note - I cannot recommend Portrait window sash replacements from Stock Building supply. Do use Archadeck for replacement windows, but definately choose a different line of Windows. They carry several different lines.

GREAT! Salesman was punctual, courteous and helped us select the proper playground set given out backyard set up. We had originally thought of purchasing a larger, more expensive set and he directed us to a less expensive and more appropriate set (a similar, slightly smaller set that was on sale). Installer arrived on time and the equipment was put together in the time quoted (3 hours). The set itself is of high quality construction and I would recommend Archadeck and the playground equipment company to anyone in the market.

They started and finished on time. They have extremely high craftsmanship. They were very responsive to questions and minor changes along the way. I would highly recommend them to anyone who needs a large deck.

Tom did an excellent job! It was amazing. David was the supervisor and he did an excellent job following up.

Archadeck agreed to come view my project and give me an estimate. The company got off on the wrong foot with me when the Archadeck salesman failed to show for the initial appointment. The appointment was rescheduled, and from that point on Archadeck met or exceeded my expectations at every point in the process. They presented an estimate and explained how the deck would be built. We had solicited 5 estimates for the work from other contractors, theirs was in the top quartile, but not the highest, which frankly was a surprise. At the time I signed the contract, they were scheduling work 5 weeks out. After getting approval from my homeowners association, when I called the scheduling coordinator, they were able to begin the work in a few days. The work was completed in 10 days, another pleasant surprise. The work involved a lot of custom cutting on the edge of the deck adjacent to the swimming pool. The carpenter took his time and got each cat just right for an excellent fit.

We contacted Archadeck in July and after all the design work was done we were told it would be about 10 weeks before construction could begin on the deck. From building to completion we were quoted 2 1/2 weeks. After several delays (3) Jarrod, the actual builder, came to the house to begin construction. Jarrod works alone and at his own pace but his work is outstanding. He finished in two week and that was after we added two addendum's to the project; including an arbor covering 1/3 of the deck. Originally we ordered a fire pit from Archadeck (who out sourced it to another company) but what was delivered wasn't what was ordered and let's just say I ordered it myself from another company and was much happier in the end. Now that my deck is complete it is a beautiful work of art and adds a style and beauty that the back of my home didn't have before it was built.

We were getting 3 quotes based on Angie's list members... but Archadeck does such a massive advertising job we thought we'd also get them out for a quote. They were prompt... they were professional... and they were BY FAR the most expensive quote we got. In fact, we decided to go with a handyman service who did the work for less than half what Archadeck quoted. Of course, Archadecks plan was for really fancy work, much more elaborate than what we already have or wanted. Plus... it didn't even include stain or seal!! Archadeck has a million pictures to show of work they have done, and it all looks great, but we didn't have money to burn.

We received an estimate for the work very promptly, and ArchaDeck helped us give a less expensive "facelift" to our existing deck rather than ripping it out and starting fresh, which we appreciated. Took about four weeks to get on their schedule to have the work done, but the quality of the work was excellent. We had one concern about the way the carpenter had chosen to "finish" a strange little area on our deck, so we called our representative to express our concern and within a day the carpenter had come out and redone that small piece to exactly match what we had originally been thinking of. Very responsive company and high quality work.

Quality of the fence is very good. However, they were late starting & there were several delays with building the fence. The delays themselves were not so bad, however Archadeck did not call me to tell me what was happening (or not happening) and I had to keep calling to ask why there was no one working on my fence. If they had proactively let me know the status I would have been much more satisfied. I had opted for Archadeck - a high end provider - on the expectation that I would received professional customer service & not have to nag. I was disappointed.

The sales representative was able to come for an estimate that same day that I called to schedule one. However, he was highly unprofessional (swore like a sailor). Told him what I was looking to spend, he sketched that he could do for that amount, mentioned that did not include the staining of the deck but did not offer the service for an additional price (which I found out later that they would do). It was more than two weeks before they could start the project and I had to follow up with them for a specific start date. The actual worker who did the work and the quality of construction was great. But I had to call to remind them that in the estimate they had agreed to haul away rubble from original deck that had already been torn down.

They were great. Every time I've had a phone call with them, they've always gotten back with me. When they are unable to reach me they've always given me a follow up call.

Initial visit was very pleasant. But then the rep never showed up and never even called to say that they did not want to do the work. Very unprofessional.

Delay in installation. The salesman chooses the installation date, not the customer. When installation was attempted, it took 2 separate tries and days to get the project going since the provider was "short" on installers. This is obviously not crucial in a kids playhouse, but could matter during a more involved project such as a deck.