Arbormax Tree Service - Charlotte

He and his crew did an superior job! They came in and took care of everything, chipped and cleaned up the mess. I would highly recommend them to others.

The trees were cut after a reschedule by Arbormax. The person who gave me the estimate told me they would also remove some dying shrubs. The work crew would not remove them and said they were not told that was part of the job. They never returned to remove the stumps which was part of the estimate. After numerous calls unreturned, I finally spoke with an administrative assistant in Raleigh. She assured me the owner would call me back. That was 2 months ago.

Did not contact or use Arbormax, but will not contact or use them for service after reading their response to an Angie's list member who had a negative experience. Very poor attitude and unprofessional, especially the comment about hating the "big deal". That comment just justified the member's comment that Arbormax's staff seemed annoyed that the member only wanted the big deal. Attention Arbormax, if you hate the "big deal", don't offer the "big deal"!

Outstanding. The owner came with a crew, explained the what and why of everything they were doing. Everyone was courteous and professional and they cleaned up after themselves very well. I'm going to need to have some trees removed in the near future, and I will definitely be calling Arbormax. They're based in Raleigh but do lots of work in Charlotte. I've worked with more than one arborist at our current house, and Arbormax was the best by orders of magnitude. Highly recommended.

Price was good. Work turned out fine. I also received a quote for future services and I am considering to move forward with those in the future.

The service did not go very well. We had some scheduling issues for the estimate. They came out for the estimate and I gave a list of things I wanted done. I requested an itemized list of what I wanted to see what I could have covered under the deal I purchased. They did not seem too happy that I did not want everything taken care of. We also had scheduling issues with getting the actual work done. They chopped off the top of a tree. The deal was basically a bait and switch.

Arboxmax have not yet fully resolved their communication/technical issues on their AL Account(s). This led to their not getting my communications/schedule requests. Frustration is not how you want to start a business relationship, but it happens to the best of us. Once we connected, everything went smoothly. They arrived on time to meet with my husband, which was great since he left work for lunch to meet up with them. Everyone appreciates that kind of professionalism. We were provided with individual estimates of the cost to prune/cut back each tree as we asked. Though we are still gauging when we can proceed with our plans for the property, we have a much more clear understanding of the cost involved now and so we can move forward knowledgeably. We do intend to hire Arboxmax for the tree work once we are ready to go.

It worked fine. I had no problem with them. They were very clean. They took all the wood away and cleaned up after themselves. They did not play around. I had a great interaction with them. They came two weeks after I purchased the big deal. It was not easy cutting those trees and they had to do a lot of work because it was behind the fence.

They hauled away all the limbs and they grounded up the stump. They got the work done in two visits. Scheduling an appointment was fine.

They did great work. A’s across the board! I would definitely use them again.

Men arrived in time, did the work & cleaned up the branches, etc.

No work was performed, couldn't come together on a price.

It was a little rocky in the beginning as they were having some personnel issues; however, the owner himself came from Raleigh and settled all that was needed to complete the job. You can't ask for more than that.

Overall, I am really happy with the work. It was frustrating after purchasing their Big Deal offer that I could not get a response from the company. From the other reviews, I guess they had some personnel issues, but it still took 4 weeks of trying to get a response before my service was scheduled. If I had not already purchased the Big Deal, I would have gone elsewhere. The work itself was very well done and I am happy. The crew was great. I was not happy having to try to get the work scheduled.

Tree trimming went well. Guys were friendly and industrious. Adiel is amazing, winding his way up into the trees with just a rope. When I pointed out dead limbs left untrimmed on a pine tree in back, Chris informed me it would cost an additional $150. He said something about the height involved (not much more than had already been trimmed), but I paid it. The men had asked to move their truck onto my driveway and closer to the backyard. I agreed since it would make their job easier. However, the truck cracked the edges of my driveway in three places. I pointed this out to one of the workmen before they left. A couple of days later, having heard nothing from owner Tim Robbins, I left a message on his cell phone explaining what had happened. I waited a couple of days and still got no response, and then I emailed Arbormax and attached three pictures of the damage. Still I've had no response. I don't think this is good business practice and thought others should know. Laura Greeley

The company was a nightmare to work with. I could not get anyone to take my phone calls, return my messages or return my emails. I finally gave up on calling the local Charlotte phone number and started calling the office in Raleigh. I was finally successful at getting my appointment when I called the Raleigh number. It took a full month from the time I purchased the service from Angie's list until the work was complete. The workers were two hours late and I had to call to find out if they were coming to my house or if they had decided not to show up. Once the workers arrived, they did the work beautifully. They trimmed our ornamental trees and bushes and cleaned up all of the debris. The workers were polite and respectful. I will never use this company again because the customer service was terrible! The work was done beautifully, but scheduling and communication was a disaster!

I had a dead tree close to my neighbors house and another that was leaning severely near mine. The guys came and meticulously "dismantled" each tree, piece by piece so there was no chance of harming either house. Very pleased with their professionalism, and cautious attention to detail. Everything was cleaned up, yard raked clean and all debris removed. Very happy customer.

Arrived early and performed work as expected and cleaned up the yard.

They arrived a little late & needed to get a new blade. Once they returned with the new balde, they completed the job quickly. They cleaned up all the cuttings & hauled away the branches. Overall they did a good job.

They came out to look at the property to make a proposal, but they have not performed any services. They missed the first apt to come out, were very apologetic, and came out when we made a second apt. They seemed very knowledgeable, but they have not called me back since then. I'm sure they are a good company, but all the reviews i read said that communication can be a problem, and that has been my experience. Update: The owner contacted me to apologize for the problem and explained the circumstances, which related to a particular employee who was no longer with the company. The owner came out to do a second estimate and offered a very fair price. I ultimately decided to go with another company, but I did feel that Arbormax went to significant lengths to rectify the earlier problems.

This is an update of a previous review of Arbormax. I was told a disgruntled employee was the root of the previous problem in which the provider did not attempt to contact me regarding the Big Deal offer. After the disgruntled employee situation was rectified the provider contacted me and negotiated a very good price for the removal of three trees. This estimate was compared to two others that I had done for the same work. I decided to give Arbormax another try. Their crew came out and removed all three trees in a highly proficient and professional manner. They continued to work even in a light rain. The wood was removed as arranged. Arbormax demonstrated the highest commitment to customer satisfaction in completing my job. I highly suggest that you give this company the opportunity to satisfy your tree service needs.

They came out and agreed to do the job. 400.00 dollars work for 200.00. The pecan tree next to me is causing my garage roof to decay way before its time. The roof had just recently been replaced to the tune of $4,000.00 and I do not want this to happen again. Rain caused some delay and they came while I was out of town. I did not think $400.00 worth of work had been done but they assured me it was and besides that they had to think of the tree. I guess there was some miscommunication about what was to be done. What they did looks good and I have no complaints other than I thought I would get more tree cut. If you have any tree work done by any company make sure you know what is going to be cut even if you have to mark each and every limb. ,Now I will not think about the tree. I will now think about my $4000.00 roof and go buy me a pole saw.

I originally met with Tim who came over and I told him what I wanted done. Nice, professional fellow. His crew came out a couple of weeks later (original date was postponed due to weather). They knew they were supposed to place a cable in the tree in the front but didn't know what else needed to be done. I showed them the printed estimate from Tim and they still didn't trim what I wanted. I should have questioned them after the job but had to leave before they were finished. Price was similar to another company but in hind sight I should have used the other company (Southern Canopy Tree services) as they seemed more professional and a local company

They did a good job. Came as arranged, trimmed the trees as planned, cleaned up nicely. I had purchased the $199 for $400 worth of work and paid an additional $200. I was a bit shocked about how far back the trees got 'trimmed' but friends and neighbors tell me that is how it's done for Crepe Myrtle. I'm hoping they will be beautiful in the spring.

We contacted Arbormax to get an estimate on some overgrown trees on our property. From the first conversation with them, we have had nothing but a great experience. We received an estimate to get several trees removed, as we thought we had no other choice. Some companies would have simply come in and provided an estimate for completely removing the trees just to get a payment from us. Arbormax wasn't that way. Instead they provided a very well thought out and knowledgeable explanation as to what could be done to remove only what needed to be removed, and how to clean up and preserve the remaining trees for years to come. They explain everything very clearly, provided us with their recommendations and left the final decision to us. At no time did we feel pressured to only go with them. In fact due to scheduling conflicts of ours, the work could not be completed prior to an Angie's List coupon expiring, but Tim honored it anyhow.. On the day of installation, Thomas, David and Pablo arrived as scheduled, and went right to work. The entire team was polite and professional the entire time they were at my home. The limb and tree cutting were done swiftly and efficiently, and they cleaned up after themselves completely. The area looks fantastic and we could not have been happier with them. If we ever need any work done in the future, Tim will be the first person we contact.