APPLIANCE SERVICE INC SEARCH & REPAIR

We had a leak and called Sears to check it out. Ray immediately found the problem and replaced the gasket. He also thoroughly checked the rest of teh dishwasher and it's operating system as well as under the dishwasher.

THE COMPANY QUOTED ME ON THE PHONE 35 PLUS PARTS AND LABOR, BUT WHEN THE REPAIRMAN SHOWED UP, HE SAID IT WOULD BE A MINIMUM CHARGE OF $89. I FELT HANDCUFFED INTO HAVING THE WORK DONE AND PAYING THE HIGHER PRICE. WHEN I ASKED ABOUT THE DISCREPENCY, HE SAID I WOULD HAVE TO TALK TO SOMEONE ON MONDAY. I CALLED THE OFFICE ON MONDAY AND THE HOME OFFICE IN FLORIDA, AND THEY BOTH SAID THAT IF I PAID THE HIGHER PRICE, THERE WAS NOTHING THAT THEY COULD DO. THEY SAID IF I DECIDED TO PAY THE REPAIR PRICE, THEN THAT WAS BY CHOICE AND THEY HAD NO OBLIGATION TO PAY ME BACK. WHEN I TOLD THEM I WAS CALLING ANGIE'S LIST THEY SAID I WOULD END UP PAYING $200 IN LITIGATION FEES FOR AN $89 BILL. I HAD TO SIGN AN INVOICE THAT SAID I AGREED TO THE SERVICE AND THE CHARGE.