All About The Pipes Plumbing

I was very happy with the service from All about the Pipes. Bill A was very professional and cordial and fixed everything very efficiently. We have used this company before for a stopped up shower drain and we were pleased in the past as well and will continue to use them. I would highly recommend AATP for any plumbing job.....

I am very pleased with All About the Pipes. They found a root ball in the sewer main and repaired the problem in a timely and professional manner. At first the invoice was incorrect, but they promptly fixed it when I asked. I highly recommend the company and will definitely use them again.

All About the Pipes was responsive, extremely professional, and fair with their service charges. Once they arrived they wasted no time in repairing a leak. Since they charge by the hour, I appreciated their urgency to complete the job quickly and correctly.

While the following may be construed as a less-than-stellar experience at the outset, I want to be clear that I am EXTREMELY pleased with this company and have used and will continue to use them for all of my plumbing needs. The plumber who came out on that Monday was fairly new to the company and did not appear to have the same level of experience as the other plumbers I'd had from AATP in the past. I explained the history and approximate location of the problem to him, based on the information AATP had provided me in August, but he was unable to identify or fix the problem on his own, despite spending most of the day at it (which did include the installation of the clean-out, however). A second plumber, Dan, was sent out to assist him later in the day and Dan was able to free the clog. I expressed my concerns to Mary related to my experience with the first guy, given that my prior experiences with AATP had been nothing less than excellent. AATP's owner, Chris Vigna, called me personally. He was very concerned with my experience, expressed his appreciation for my feedback and assured me that they would take care of it. We'd hoped the clog would not recur during the upcoming holidays and planned to do the permanent fix in January. Unfortunately, the same thing happened the following Sunday. Again, Mary was VERY responsive and had someone out the next morning. The crew came with camera equipment and identified the source of the problem. With the clean-out now in place, they were able to find the roots and extract them with the snake without having to pull a toilet. The work was completed in a matter of a couple of hours and I was billed a total of $275 for both visits. Shortly after the holidays, I contacted Mary to get a quote on getting the underlying problem fixed once and for all. Chris came out to do a visual inspection, provided me with a quote that afternoon and the work was scheduled for the next week. Dan came out this Thursday and replaced the section of pipe that had had the root infiltration. The total bill was approximately $328, which was actually under the original quote. The first time I used AATP several years ago, Chris Vigna himself came out to do the job. I've had the occasion to use them a number of times since then for various reasons and have found all of his staff to be knowledgable, friendly, and professional. My experience with the first plumber in December was clearly an anomaly and my understanding is that he is no longer affiliated with AATP. I truly have nothing but high regard for the work ethic and focus on customer service that this company consistently displays. They take great pride in providing the highest level of quality service every time they take on a job and when things don't go according to that plan, as will happen with any company at some time, they go to great lengths to make it right. They've most certainly earned my respect, as well as all of my future business.

They are very quick to respond. They do a good job and a re reasonably priced. I would recommend them.

My complaint is that if this is standard practice for older water heaters, this information should have been stated upfront in the advertisement of the deal. Not everyone owns a newer water heater. Also, although the young man seemed very knowledgeable and spent some time discussing future options to me regarding if/when I wanted to upgrade the water heater, he never followed up by sending me information as he promised he would. All in all, not a good experience and I wasted $99. Don't like giving someone a poor review, but don't feel I have any other choice.

AATP replaced our hotwater heater a few years back and we had no disappointments, so we called them again for this problem. Most importantly, AATP referred us immediately to another business (Greenpoint Restoration) which was most helpful. After GR began their work, AATP was still needed for the leaky pipe. Their office was responsive, flexible, and professional in scheduling our appointment. The plumber was knowledgeable, capable, tidy, and explained exactly what was done. The problem was much simpler than we expected, so the price and time involved seemed reasonable.

They did a pretty good job of fixing the leak; one man came out to dig a trench across my yard later to help lay the pipe a different way. I don't think their price was unreasonable and I will use them again in the future.

They were very good. They came on time, did everything that they were asked to do, and I really liked the owner of the company came out to the job to make sure everything was done properly.

Excellent service. I noticed a puddle of water under our sink this morning, just starting to damage the wood floor. I called the company, and immediately they were able to send someone out to check out the problem. Brian arrived promptly, was very professional and courteous. He thoroughly investigated the problem and determined it was a problem with the kitchen faucet. We always have been very pleased with the service that we have received from All About the Pipes Plumbing.

absolutely the finest experience I've ever had in 40 years of home ownership. I love this company and if you are lucky enough to get Doug as your tech you'll have the most competent and likable person you've ever had thebpleasure to work with. Everyone at Allaboitthepipes is a pro I give my highest recommendation

I contacted All About The Pipes via Angie's List to inquire about moving a dryer vent pipe and gas line pipe so that we could fit our dryer in our laundry room. I specifically asked in the email if this type of work could or would be performed by their company. I received a telephone call from Mary Geiger who wanted to schedule a time Christopher Vigna (President/Owner) could come out and give us an estimate. I scheduled for Thursday, December 1, 2011, at 0800 and again asked if this type of job is something they could do and she confirmed they, in fact, could do the job. Fast forward to Wednesday, November 30, 2011, and Mary again called, saying they weren't going to be able to make the scheduled time by 0800 due to an emergency. Things happen, so I agreed to a 1000 appointment. Mr. Vigna arrived, took a look at the job and provided information as to how the job would be handled. Mr. Vigna then started to leave without giving us an estimate. My wife stopped him and asked about the quote, and he said he wasn't sure and had to write it down and determine the estimate. That same day, I received an email message from Mary saying they couldn't do the job and referred us to other companies, essentially wasting our time. Clearly, if they couldn't do the job they should have explained this either over the phone, via email prior to arriving, and perhaps even when they were physically at our house and not have wasted our time. We're contracted to sell our home and have limited time to conduct the work. In a way, I'm grateful this happened as I was going to inquire about contracting with them to install an irrigation system in our new home that covers approximately 1.5 acres. I'm sure the company will respond to this, but BUYER BEWARE.

I was impressed from the first visit when they came and gave us an estimate for the work. We had gotten 4 other estimates and the All About the Pipes crew was the most knowledgeable by far. They detected problems from recent plbg. work done ( house not grounded from new pex line run from meter, expansion tank not added to new water heater, etc.) and gave us a reasonably priced estimate. They arrived on time for the job, were extremely courteous, professional, and went the extra mile to make us happy. I don't mean to gush, but Bill Vacca, Brian Sulli, and Sam Peppler were skillful, proficient and masterly plumbers! Since I moved to Gastonia, I've had at least 5 different plumbing companies out to do work for us, but this crew and company was the absolute best... I would recommend them highly to anyone needing plumbing work done.

Overall, AATPP provided excellent, prompt and highly professional service. I was very impressed with Dan, the technician, who assessed and resolved my plumbing issues. I have had my kitchen back up on me every one or two years (over the past seven years) and Dan is the first one to identify the root cause. After a brief discussion, Dan went into the crawl space and took his flash light to trace the pipes from the kitchen sink to the clogged area. Dan identified the design flaw where one of the pipes was actually going in the opposite direction of the gravitational pull (e.g., right downward slope versus a left downward slope). In the past, plumbers would go right to the clogged area and just snake it; thus, alleviating the problem but not getting to the root cause. Dan also recommended a better way to route the pipes and provide a stronger drop (to enhance the gravitational pull). He also made sure there was adequate support bands to ensure piping does not fall in the future and disrupt the flow of water. I could tell that Dan is very passionate and knowledgeable about his craft. Additionally, Dan was very articulate and appropriately communicated the action steps and price estimates. The service was very timely as well. I left a message on Sunday afternoon and was called first thing Monday morning. Dan was at my home by noonish and did the snaking which gave me full utilization of my kitchen. The re-piping was done the very next day (today). This is a great company with a great team and I am highly impressed with Dan! Thank you for everything...

he was late getting there. I had to call and was told he should be calling any minute, which he did probably after he was tlod to do so. He did the work, cleaned up and left. He did an excellent job.

They were about 20 minutes late, which was not a big deal, and they called me ahead of time to let me know they were running late. Both plumbers were very professional and courteous, and they tried to repair my existing shower before replacing it with a new unit. I have used them many times in the past, and will continue to use them in the future. They are straightforward with their service and pricing, and are much more professional that other contractors that I have used in the past.

The plumber arrived promptly, was very professional, and checked out the existing plumbing with all the fixtures asked to evaluate. Took his time to evaluate every pipe and connection. While he was there, we asked if he would do an add-on service to install a garbage disposal that we had previously purchased but had not yet installed. To our delight, even though he was on a tight schedule, he made room for us, and completed the project that would have been difficult for us to complete. In addition, he was very congenial and cheerful through the whole process. Talk about wonderful customer service! And, in addition to all this, the price was fair, and the initial phone call through to the company was quick, seamless, and scheduled an appointment promptly. Thanks, I would recommend you to anyone I know!

Very dissapointed in a plumber that I thought was competent and professional. Despite being very patient and offering multiple opportunities for AATP to resolve this issue amicably, the owner has apparently decided to try to minimize any resolution to this issue in the hopes this will simply go away. I have only two e-mails from AATP despite multiple queries. I have only received two phone calls from AATP's insurance company. The "highlights" of this interaction:AATP shattered a 4" drainage pipe that should have been tied into the new sewage pump. Instead of noting this damage and effecting repairs, AATP simply buried the damaged pipe and misrepresented the status of the drainage pipe. This had the very real potential of creating an overflowing toilet into a finished basement with subsequent water damage.AATP incorrectly installed the sewage pump with inadequate drop off to ensure correct flow of sewage.AATP's refusal to take responsibility for the damages and expenses incurred in repairing their mistakes.AATP's possible causation of previous sewage water intrusion into basement when a power snake was used on a whirlpool drainage pipe with subsequent pipe separation.I am pursuing this issue not only through Angie's list but also the NC Attorney General's Office, NC Plumbers Licensing Board, and the Better Business Bureau. I am contemplating legal action.

I was VERY impressed with their service. They were quick and made sure that the issue was fixed properly before leaving by having me run water and dump 2 sinks worth down the drain so they could make sure there was no leak anymore. Both Bill's were very polite and professional and I would not hesitate to use them again.

They have done good work for us on three or four occasions. They have been prompt and done good work. They are punctual, professional, polite, and efficient. They are timely and quick. They give good estimates. They have been well prepared whenever there has been a need for parts. They are available when we need them.

The team at All About The Pipes gave me the impression they really wanted our business. Doug arrived sooner than expected to assess the problems. He performed as a professional from analysis, assessment, and recommendation, through to installation. Pricing (reasonable) for the repair was provided same day as the initial visit. He carried out what was needed to be done professionally and timely. I would use AATP again if (and probably when) the need arises again.

All About the Pipes provided exceptional service. Late on a Sunday night, when my washing machine was draining, my downstairs toilet began to positively gush water all over the bathroom floor and into the hallway outside. It was a mess. I called All About the Pipes--based on their Angie's List reviews--around 8:30 the next morning, and my problem was literally resolved by around 10:30 that same morning. The person who answered the phone was friendly and efficient, and the technician Bill was at my doorstep in Fort Mill in about 45 minutes. Bill listened well, assessed the problem quickly, and was cleaning out my main line with the corkscrew tool as soon as he had confirmed the source of the problem. Bill was cautious and tested the success of the cleanout thoroughly--running water from various sources in the house and ensuring clear pass-through from the house, through the newly cleaned main line, and into the street. In the house Bill was respectful and friendly, and overall I was thoroughly pleased with the service. Furthermore, I was provided with an estimate of costs at the time of my initial phone call, and that estimate is exactly what I paid. It was a good price for the complete resolution of my problem and the peace of mind that I have in knowing I will not have a repeat ocurence of the gushing-toilet scenario.

I actually paid less than the original estimate that I was given over the phone (that made my day!). Dan was very profesional, prompt and polite. Hopefully I won't have anymore plumbing problems, but if I do, I would call this company again!

I discovered that the drain pipe for my washing machine was leaking. After tearing the wall open, I discovered that not only was the pipe leaking, but there was a hole in the block wall where the pipe exited the house and the water was running down into the block wall as well as onto the laundry room floor. I had also been having a problem with my washing machine drain hose because the opening of the washer drain pipe was being shared by the washer hose as well as the drain pipe coming from the furnace. I called All About The Pipes Plumbing (AATP) solely upon their superior Angie's List rating. They came out and reviewed the situation and suggested that I install a dual outlet laundry box as well as running the drain pipe from the furnace inside the wall. They came and installed the laundry box exactly as quoted, however, upon completion they discovered that the drain was slow. Their suggestion was to snake the drain to clear the blockage. After two subsequent visits to snake the drain, they discovered that my washing machine was draining into a gray water catch basin, a long obsolete method of draining a washing machine into the yard. The gray water drain was no longer working due to silt build-up and tree roots. AATP surveyed the situation and gave me multiple options to fix the problem: excavate the yard and re-do the catch basin, install a pump to pump the water into the soil pipe overhead, or connect the pipe into the drain of the adjoining lavatory. I went with the third option. I am beyond pleased with the solution. I no longer have any drainage problems with the washing machine whatsoever. There is a reason these guys are top-rated on Angie's List: They work hard for that rating! I grew frustrated with the project along the way, and these guys assured me that we would find a workable solution and stuck with me to the end -- until I was 100% satisfied. I will be a customer for life. AATP understands customer service better than any company I've dealt with in a long time. If you choose them for your plumbing job, you will not be sorry you did!

All About the Pipes repaired a water main leak in the front yard. Everything about these guys is outstanding...initial quote was prepared on the same day as my call. I was quoted two options...repair and replace. Both were very reasonable. Chris, the owner was very knowledgeable and treated me like a good customer. Scheduled the work and the crew arrived when they said they would. The actual work was pretty difficult since they had to dig 3 feet down to locate the leak. They were very very attentive to the quality of their work and stayed with it until they were 100% satisfied. The final bill was within the quoted range. Not sure how it gets any better than this. I will use these All About the Pipes for all my plumbing...already told a work associate about them.