Al Savelle (Plumbing Contractor)

Initially the work performed by Al Savelle was satisfactory. However, when we contacted Al to return and correct an issue with the toilet leaking from the base he refused to stand behind his work and correct the problem created by his work not being done correctly. Below are the details of the situation: Al Savelle was hired to re-seat 2 toilets in our home on 21-April-2018, after our floors were installed. On 22-May-2018, one of the toilets started leaking at the base. When I called to get him to come out and fix the issue he stated he would be at my house between 0830-0900 on 23-May-2018. The morning of 23-May, I received a text from Al stating "Good morning Scott, I can't warrantee that old toilet and my schedule is busy right now. Your best bet is probably to get another local plumber". I responded with several texts after that as follows: From Scott K: Al - you did the work to install the toilets and one is leaking. Therefore it is your responsibility to come and fix the issue since the work done was not done correctly From Scott K: The age of the toilet is irrelevant. The toilet did not leak before the floors were installed. The whole purpose in hiring you as the plumber was to ensure the reinstall of the toilet was done properly. From Scott K: When will you be here to correct the problem? Scott K: So am I understanding that you are not going to honor your promise of "Our work is good. We promise. And behind that promise, we want you to know that we back our work with a satisfaction guarantee. We won't stop working until you like what we've done"? I received no response to any of the above text messages After several attempts to call Al to discuss the matter (each time the call went straight to voice mail with instructions to text the issue to him as he does not check his voice mails), we are now forced to contact another plumbing company and pay for All Savelle's incompetent work in order to prevent additional damage to our brand new flooring.

Arrived on-time, very nice and helpful guy. Completed the work quickly and it turned out to cost less than he had initially quoted! Very pleased!

Over the past couple of years we have tried to tell you that we did not use this service. Please stop inquiring.

Very punctual and reliable. Al does great work at a fair price!

They stuck to the price and we had no problems about them. He was very courteous and he didn't try to sell us anything. That’s my problem with some people; they try to sell you extra things that you didn’t need. We had all the items, they said they were fine, sometimes when you call somebody to install something and they complain about it and they say I can’t do this, I got to get on the truck and bring in something that’s twice the cost of it, so no, they were very good.

Here's the deal - plain and simple. Al is a great plumber. No question. He's the guy we call for help at our house when ANYTHING plumbing-related has us stumped. He's the guy we call to help our tenants at our two rental properties. If you want a plumber who does his job, leaves everything neat and tidy, and charges you a reasonable and fair amount for his work, PLEASE call Al. FYI - He's listed in my cell phone as 'Al Savelle' - 'AWESOME Plumber'. 'Nuff said...

He came by prior to the job to check out the situation. He then gathered what he needed and came back right on time. He worked quickly and finished the job. He was fast and very professional in his work and his manner. His attitude was great. He did all the work himself and when he was done, he cleaned everything up and hauled away all the trash and the two old toilets. He was suspicious of a possible leak with one of the toilets and asked me to watch it and call him if it were leaking. It had a slow leak so I called him and he came back within minutes to fix the toilet. Turned out there was a defective part and he quickly replaced it. No additional charge and he was eager to fix the minor repair so the job would be done completely to my satisfaction and it was. I have used Al before and always had great results. He is my plumber and the only one I want. He can be trusted to do the job right every time and at a very fair price.

It was an Angie's List Big Deal that I purchased. I paid $20 additional. He did a good job and it was fine. This was the first time I've used them. He did the job and it works.

He is a professional and knowledgeable person. He is quick to response and he's responsible.

We contacted Al by email on a Saturday. Our water heater was leaking water from one of the top inlets. He called back within a few hours and set up an appointment to look over the problem on Sunday. He called and asked if he could come earlier than the original appointment on Sunday. When he arrived he gave us a best case and a worse case estimate of cost and time. We made the repair appointment for the next day, Monday. He was very professional and arrived on time. We ended up with the best case and he completed the repairs in under an hour. We will use him for all our future plumbing needs.

Al came on a Saturday with very little notice and went above and beyond. He is excellent!! We had a supply line issue with our toilet and he fixed that, told us exactly what he was going to do, and set our new toilet for us too! Thank you, Al!

I submitted a detailed email request for service and received no reply - no contact was made by the company, whatsoever. I waited on an email or a phone call and heard nothing. Totally lacking professionalism to not reach out when a service request is made.

I had 4 plumbers assess the problem and quote a fix. Some tried to get the pipes under the slab replaced but Al pointed out they were copper and did not need replacing. Others tried to get the pipes in the bathrooms replaced but again Al showed me they were copper. The other plumbers, 3 of whom were highly recommended on Angie's list, quoted prices ranging from $2,400 to $4,800 and estimated 1-1/2 days Al came in and finished the job in 4-1/2 hours. Just as impressive he replaced the pipes behind the walls with minimal damage to the drywall. The man is a professional and is honest as Abe. Enthusiastically recommend him for any plumbing job - no matter how large or small.

Al arrived and began work immediately. All work was finished within an hour.

Again, the work was not completed.

I was not sarisfied with the two other plumbers I had used in the past and decide to try Mr. Savelle through an Angie's Big Deal. Al responded promptly to my call and fit my work into his schedule the same day. He found the cause of the original leak and showed me how deteriorated the pipe connection was. He fixed the original leak on the hot water and after showing me how the cold water connection was also becoming a problem, he replaced it as well with my approval. I appreciated his attitude ( he didn't talk down to me as some service people do) and he answered all my questions, not only about this particular problem and its cost, but also about other issues for the plumbing in a 50 year old house. (I also had him look at my hot water heater and give me an estimate I can use when I look into replacing it in a few months. ) Overall, I was very satisfied and would recommend him.

I had no idea why my hot water heater quit working. Al came out at the end of the day and re-lit the pilot light. Thank goodness it was so simple! I would recommend Al to anyone and would not hesitate to call him again!

Al went out of his way to come over after his regular work hours to diagnose our problem. He did not charge us for that visit and made sure that the leak was contained. That gave us time to shop for a new toilet. I had purchased a coupon from Angie's List and Al informed me that there was a more comprehensive one that fit our needs better. I called customer service at Angie's List and they refunded my account ,without any problem, so that I could purchase the correct coupon. Al returned on the scheduled day and carried the toilet, from the back of my truck, up 2 flights of stairs and installed it. When he didn't have enough caulk to finish the job to his satisfaction, he drove to the store and bought some. There were no extra charges. Everything was covered under the coupon! Al takes great pride in his work and strives to deliver unparalleled customer service. I would not hesitate to recommend his services.

I called him, he responded immediately, came out to the house and said what was going on, what he would do and the cost. Al did much more than he charged me for. Great service, highly recommended and a pleasure. Thanks.

Al was easy to get a hold of and was willing to come out on a Saturday so I wouldn't miss work. He was exactly on time. He completed the work quickly, cleaned up and even spent time showing me some maintenance tips and how my new system works. He was very nice. His pricing was very fair. I will definitely use him in the future for my plumbing. An excellent experience. I couldn't be more pleased.

Did not use this company. I am only writing this because your person who handles these writeups will not accept my explanation.

Because he had advertised on Angie's list he had a lot of customers purchase the toilets and installation, so it just took a little while to get it scheduled. Overall though, I am pleased with his work and would use him again.

Did a great job and was very quick responding

I DO NOT recommend this plumbing company. I bought the Angie's List special deal $119.00 for $200.00 worth of plumbing. I needed 3 exterior fawcetts replaced and a bathroom sink stopper fixed. The plumbers arrived 3 hours late and didn't have the small, ordinary piece that makes the drain stopper work on their truck. They left to make a trip to the 'store' for the part. Since it was already 5pm they soon called to say they couldn't return but would be back "first thing in the morning". The next morning they called with truck engine trouble..........didn't come that day either. They again said they'd come "first thing in the morning" as I told them I had an 11am appointment and they would have to be finished by then. They arrived @ 9:30.......NOT first thing. I had to call my daughter to come over while they worked as I had to leave for my appointment. I didn 't leave my house until 11am (late for appt) and my daughter had to take time from her work to be here.When I called for service they asked what I needed. I told them @ Angie's List special of $119. for $200 of service and they said it shouldn't be much more than that and if so they "will work with me on the cost". A bill for $650.00 wasn't what I expected.

Al Savelle was prompt in responding and followed up to make sure we were satisfied. He was very responsible.