Air Maxx of Charlotte

Overall great experience. Would recommend to anyone.

Air Maxx was great. After dealing with a nightmare company I called Air Maxx to come and fix the problem that the previous company created. Amy who answers the phone in the office for Air Maxx was sweet and understanding. My technician, Mike, arrived fast and he was knowledgable. He also took his time and didn't rush. He knew what had to be fixed and he resolved the issue fast. He told me if I had any issues over the weekend for whatever reason the owner is on-call and will personally come out and look at the unit. I really appreciated that for my own peace of mind.

They were great and knowledgeable.

The people I dealt with were mostly good. Only met one person on site and he was polite but uncertain what was wrong. It was frustrating trying to determine what the issue was and it took 3 trips before they figured out exactly what was wrong and what needed to be done. During 2nd trip they said they would need to replace a part that was missing and the cost would be $325 plus the service fee I had been told about the first day. It took 3 business days for them to receive the replacement part from the manufacturer. So it was a full week from my first call to finally repaired and having working heat. I won't use them or give them a better rating because when I asked on the 3rd trip out when I was told they would need to replace, through the warranty, the heat exchanger I was never told that there was additional labor and cost. When they called they said they had it fixed and I was good to go. Then I got the invoice via email and it was $1194. I was floored. When I called they simply said - sorry that was the labor - there is nothing we can do. To go from expecting a little over $400 to almost $1200 was a shock. I won't use them again even though they did do good work the price shock was not a good experience. At least they let me split it up. $600 paid, $600 to go.

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The technician arrived promptly on time and spent about 15 minutes inspecting the gas pack. After inspecting, he claimed he had "bad news" for me. The bad news was that I needed a new gas pack because the front heat exchange piping was cracked/rusted in addition to two faulty limit switches. I asked him to show me the issues and explained that I had a large expensive part replaced a few years back but couldn't remember the name of it (turns out later it was my heat exchange). He showed me a little bit of rust but no cracks. At no time did he show me the heat exchange. He then turned off the gas supply to the unit because he cautioned it could explode or carbon monoxide could get in the house if the heat was run. I then paid him the $99 fee and he said he would send an estimate for a new unit the next day. Seeing as a new gas pack is anywhere from $5-10k I decided to get a second opinion. The other company came out promptly and did a thorough inspection. The result was that the heat exchange is in like-new condition and absolutely no cracks. The unit is safe, in good working condition and should last for years. This company was even able to sand off a little rust on the limit switches and charged me for nothing. I then contacted Air Maxx to let them know what happened and that I was highly disappointed. They responded promptly via email that they take these situations very seriously and would make it right. The next morning one of the owners came out to verify the technician's findings. The owner verified that the OTHER company was right and that there is no reason to replace the gas pack. I couldn't believe that this could have potentially cost me THOUSANDS and I asked for some kind of explanation. The explanation I was given was that the technician is "new and over-reacted". I do not think it is acceptable for a company to send out techs that are not trained properly. Needless to say, I will not be utilizing Air Maxx in the future (even though the owner took a few pieces of my gas pack with him) and I even had to ask for the $99 refund (they did not offer) since they technically didn't perform any services and I was told inaccurate findings. I was told that a refund was issued on 9/25 but as of today, I still have not received. I will update when/if I receive it. Received refund 10/1.

Air Maxx's seasonal check/tune-up is thorough and done promptly. They don't try to upsell or push anything unnecessary. Any problems we have had with the HVAC system were covered under warranty and promptly fixed with no hassle or paperwork.

Excellent, smooth installation and AC working great.

The technician was courteous, hard working and thorough. He answered our questions and took the time needed to complete our job, even though I think it probably made him late for his next job.

Technician found that the drain line was knocked off the pump; maybe at time of filter change. Line was connected and system was left cooling.

Two service men showed up on time and proceeded to check my lower level furnace that was turning on and off too frequently.

Phil Bowen has been doing semi annual service several years, replaced craig unit. He arrived as requested on Fri, checked system thoroughly, all OK.

Mike, the current owner, showed up as scheduled and went right to work. He presented reports on his findings and allowed me to make decisions on options.

Technicians showed up at job site on time and performed an excellent professional installation. Work area was cleaned up after job was completed. Would highly recommend.

Serviceman was early, very professional, very thorough, he explained everything he he had to do and did a very good job.

The tech was on time, very courteous and very professional. He explained a slight necessary repair in detail. The scheduler/office girl, Sandy, is a bit 'talky'. The company did not send out a reminder notice or a phone call reminding me of the appt. This would more than likely be Sandy's job. She's sweet though.

Two of my friends have recently had complete units installed by Air Maxx and were extremely happy with the price and the job they did. So I had no problem calling Mike and asking him to come out and give my unit a long overdue tuneup. They were there precisely on time, did the work, and were completely professional and thorough. Based on the experience of myself and my friends, I would have NO problem recommending Air Maxx for any of your HVAC needs.

They were quick to initially respond, gave a fair price, and the work was completed very quickly. Customer service was phenomenal. Good quality work with friendly people.

Each visit went well with an on time arrival. The workers took at least an hour to do a thorough job. They also gave me suggestions at the end of their visit on how to proceed.

I had another vendor actually perform a leak test on the one unit that was low on Freon and they said it was fine. Since AirMaxx was so much less than the other vendor on their quote, I had them recharge the Freon and replace the motor. The one unit is working fine but the one that was low on Freon is still leaking so my other vendor obviously missed it. Mike's quote to replace that unit is much less than my other vendor's price so they are now replacing that unit for me. The owners were so pleased at Mike's fairness that they are also awarding him an insulation job for another tenant's space.

I have been doing business with Mike Espin at Air Maxx of Charlotte for over 5 years. Mike and his technicians are very responsive and professional. Most importantly, I trust Mike and know that his work will be completed to my total satisfaction. When the work is completed, I am "good to go" since I have never had to have him come back to either finish the job or correct any of the previous work completed. This is a family owned business and the pride shown is exemplary!