Advance Contracting Group, LLC

I am completely disappointed with this company. They will promise you everything but when I discovered they didn't make the repairs to my walls that were in the contract, they promised to come out and make it right. They didn't show up and no one will answer my calls. I also discovered they didn't even paint one of the window frames they were supposed to paint. I would not recommend using this company. They did eventually show up to make the repairs that should have been made originally but it was after my husband called the representative and they were 3 hours later than I was told they would be with no phone call to explain or apologize.

Mitchell, the painters and the office manager were all great to work with. Paint job was outstanding and the clean up was excellent

Excellent customer service and flexibility

Job is not complete.

Very professional and did an excellent job. They pointed out problem areas and addressedthem quickly. Will be hiring them again for some more work.

listened to all my concerns,wanted to be sure I was pleased with finished product

Excellent

Good customer service.

They left a good hammer on our property, please come back for it

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The crew that did the painting were excellent.

The painters were professional. Had a few issues with the weather; however it was handled correctly. I would use the company for any future painting needs.

The painters were friendly and professional. Had a few issues with the work; however it was corrected. I would use the company for any future painting needs.

Buyer beware. We initially had a very positive experience with our sales rep and he was super responsive. We also had a good experience with the painting crew on site. They were here 4 full days and we had a full exterior job with brick, siding and trim. Here's where things went nuts. They have a credit card price and a cash price, with checks to be made to Advance. Two days after I wrote them the check for the contract amount for the cash price, I got a call from my sales rep, Carter Newton, to let me know that there was a problem with my check. He said he needed to come out and have me pay the credit card amount (add 3%) because I wrote a check and didn't provide them with actual cash (yes, $100 bills). This job was over $6000! He said that there was a misunderstanding. Cash price only meant cash, not check. Then, after I said there would be no way to record the transaction and validate the 5-year warranty (which is why I picked them over a less expensive provider), he said he would come out, give me my check back that was made out to Advance and I could write another one made out to the owner. The contract specifically states "Make checks payable to Advance." When I contacted them back in writing pointing out the contractual language, I got a voicemail from someone named Mitchell, presumably trying to get me to issue another check. I had given them a "10" rating on site on Saturday when they finished the job. After this, I instructed them to never use that recommendation in their marketing materials. I feel bad for the hardworking crew that did a great job painting the house.

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Great to work with. Customer service was excellent. Very responsive to any questions. If there was any changes in the plans, they promptly let me know. Cleaned up after themselves. I was very happy with the quality. Workers were friendly.

They have not completed the job.

Very good to work with. Completed my job on a rental property for me while I was out of town. Work quality great, level of communication was great.

Superb job at a great price. The quality was really good and the customer service was excellent.

The pressure washer, Gomez was very hard working....the paint/carpenter crew of Douglas, Oscar,& Arturio were super nice and hardworking...I was frustratied with the office because any questions were not handled directly by the owner or the person that did my quote...yes, I got answers thru Brandi, but I consider that poor customer service.

I had a smaller job that was too high for me to paint, the gentleman that came and painted my house was great, they washed the house very nicely and he did a GREAT job matching the paint and cleaning up. I will be using them in the future. Thanks!