Acosta Heating & Cooling

THE TECHNICIAN WAS TO BE HERE AT 8 AM, BUT DID NOT ARRIVE. I RECEIVED A CALL AT 8:25 AM TELLING ME THAT THE TECHNICIAN WOULD BE THERE SOON. APPARENTLY THE ORIGINAL TECHNICIAN BROKE HIS FINGER AND COULD NOT COME. THEY CALLED SOMEONE ELSE TO DO THE JOB, WHO THEN CALLED AND ARRIVED AT 9 AM. THE TECHNICIAN WAS VERY THOROUGH AND PROFESSIONAL. I FOLLOWED HIM AROUND TO MAKE SURE HE PERFORMED THE NECESSARY TASKS, AND IN SO DOING, HE EXPLAINED DIFFERENT THINGS TO ME. HE WAS HERE 2 HOURS CHECKING 2 AIR CONDITIONER UNITS. A JOB WELL DONE.

THE REPRESENTATIVE WAS VERY HELPFUL AND ARRIVED WHEN HE SAID HE WOULD. I WILL DEFINITELY CONTACT THIS COMPANY AGAIN.

THE TECHNICIANS THAT CAME AND DID THE WORK, DID A GREAT JOB, WERE ON TIME AND VERY PROFESSIONAL. THE PROBLEM WE HAD IS WITH THE OFFICE STAFF. WE CALLED TO HAVE THEM COME BACK AND GIVE AN ESTIMATE ON UP-GRADING OUR HEAT PUMP. THEY SCHEDULED AN APPOINTMENT FOR A SALES CALL AND NO ONE SHOWED UP. WHEN WE CALLED THE OFFICE TO FIND OUT WHERE THE SALES PERSON WAS, THE GIRL WHO MADE THE APPOINTMENT HAD NO RECOLLECTION OF MAKING IT, ONLY 3 DAYS AGO! IT IS UNFORTUNATE THAT SUCH INCOMPETENT OFFICE STAFF HAS MADE US DECIDE TO GO ELSEWHERE FOR OUR PURCHASE. IF THEY CANNOT EVEN HANDLE A SALES CALL, HOW WILL THEY HANDLE AN EMERGENCY PROBLEM IN THE MIDDLE OF THE NIGHT.

THEY WERE VERY NICE AND PROFESSIONAL. MY ONLY QUALM WITH THEM WAS THAT WHEN THEY CAME OUT THE FIRST TIME, THEY DIDN'T EVEN LOOK AT ONE OF THE A/C'S. A COUPLE OF DAYS LATER, I FELT LIKE THE OTHER A/C WASN'T COOLING PROPERLY, AND I CALLED THEM. WHEN I ASKED FOR THEM TO COME OUT THE SECOND TIME, I WAS TOLD THAT THERE WOULD BE A SEPARATE DIAGNOSTIC FEE OF $89 FOR CHECKING THE OTHER A/C. THEY SAID THAT THE REASON FOR THE OTHER CHARGE WAS BECAUSE THERE WAS A DIAGNOSTIC FEE FOR CHECKING EACH A/C, EVEN THOUGH THEY HAD TO COME OUT TWICE. I USED TWO COUPONS ON THIS, AND I STILL PAID OVER $400 FOR BOTH VISITS TO HAVE THEM DO VERY SMALL REPAIRS, WHICH SEEMED A BIT EXCESSIVE TO ME.

GOOD PRESENTATION AND ON THE SPOT QUOTATION AND PROVIDED BROCHURES!!!! (MOST DID NOT)

WE CAME HOME FROM WORK AROUND 5:30 TO FIND QUITE A BIT OF WATER IN THE FLOOR. UPON INSPECTION IT WAS COMING FROM OUR A/C UNIT. A REPRESENTATIVE RESPONDED THAT SAME EVENING AND WAS ABLE TO TELL US WHAT THE PROBLEM WAS. WE CONTACTED SEVERAL COMPANIES. JAMES (#311) WITH ACOSTA HEATING & COOLING WAS THE QUICKEST TO RETURN OUR INITIAL CALL. HE ADVISED US THAT HE HAD A FEW CALLS AHEAD OF US AND WOULD CALL WHEN HE FINISHED. HE WAS TRUE TO HIS WORD AND CALLED AGAIN AROUND 8:00 PM. BY THIS TIME, ONLY ONE OTHER COMPANY OF THE ONES WE CALLED HAD RETURNED OUR CALL. JAMES WAS EXTREMELY COURTEOUS AND PROFESSIONAL. HE TRULY IS AN ASSET TO THEIR COMPANY!! JAMES CAME OUT AND SHOWED US WHERE THE TROUBLE WAS. THANKFULLY, IT WASN'T A MAJOR REPAIR AND WE HAD A/C AGAIN BY BEDTIME.

VERY PLEASED! ARRIVED ON TIME, HAULED OFF OLD EQUIPMENT, VACUUMED FLOOR AND PUT DOWN DROP CLOTHS, EXPLAINED HOW TO OPERATE SYSTEM. 8AM-4PM DEFINITELY RECOMMENDED. QUOTED ON WEDNESDAY AND INSTALLED WITHIN A WEEK .COMPLETED THE JOB ON TIME WITH NO LEFTOVER MESS.

VERY POLITE, SHOWED AND EXPLAINED THE PROBLEM TO ME, AND KEPT ME INFORMED OF THEIR PROGRESS.

I REALLY APPRECIATED THAT THE FELLOW WHO CAME OUT EXPLAINED EVERYTHING HE WAS DOING, ALSO PATIENTLY EXPLAINED HOW OUR FIREPLACE WORKED, AND WHAT KIND OF SERVICE WE SHOULD DO TO IT.

THE REPAIRMEN COULD HAVE TAKEN ADVANTAGE OF ME BECAUSE THE PROBLEM WAS JUST A LOOSE WIRE. INSTEAD, HE SHOWED ME THE LOOSE WIRE, FIXED IT, AND JUST CHARGED ME FOR THE SERVICE CALL.

JONATHAN WAS VERY COURTEOUS AND PUNCTUAL. HE EXPLAINED WHAT HE WAS DOING EACH STEP OF THE WAY. I WOULD DEFINITELY USE THIS COMPANY AGAIN!

REQUESTED ACOSTA COME OUT FOR A $79 DIAGNOSTIC CHECK ON FURNACE. TECHNICIAN DISCOVERED THAT THE PUMP THAT REDIRECTS MOISTURE AWAY FROM FURNACE WAS 'BAD'. SAID IT HAD TO BE REPLACED, AND WOULD COST $410. SEEMED LIKE AN EXTREMELY EXPENSIVE SERVICE VISIT, FOR A PART THAT (HE SAID) COST ABOUT $80 AT HOME IMPROVEMENT STORE. TECHNICIAN WAS LATE FOR SERVICE VISIT. I WENT TO CHECK ON PUMP (AFTER SERVICE) LATER THAT DAY, AND DISCOVERED THAT THE TECHNICIAN HAD NOT PLUGGED IN THE PUMP TO ELECTRICAL OUTLET. PUMP NOW SEEMS TO BE WORKING AS DESIGNED.

JAMES, THE TECHNICIAN, DISCOVERED THAT THE UNIT HAD BEEN LEAKING OIL FROM A CONNECTING PIPE, EVIDENTLY FOR QUITE SOME TIME, AND THE HEAT PUMP HAD SUSTAINED EXTENSIVE DAMAGE AND NEEDED TO BE REPLACED. (WE DO NOT HAVE ROUTINE MAINTENANCE DONE ON OUR HEAT PUMPS, A MISTAKE WE WILL NOT REPEAT.) WE HAD A PLEASANT EXPERIENCE WITH THIS COMPANY. THEY WERE PROMPT AND PROFESSIONAL, AND JAMES HAD TO INSTALL THE NEW HEAT PUMP IN VERY HEAVY RAIN, BUT HE AND HIS ASSISTANT DID A GREAT JOB. HE EVEN CAME OUT A WEEK LATER, WHEN THE GROUND HAD DRIED UP, TO LEVEL OUT THE DIRT UNDER THE NEW UNIT. ALSO, WE WERE NOT HAPPY WITH THE WAY THE NEW THERMOSTAT LOOKED (IT WAS SMALLER THAN THE OLD ONE, AND THERE WAS EXPOSED, UNPAINTED WALL UNDERNEATH) SO JAMES CAME BACK OUT, AT NO CHARGE, AND PUT A WHITE PLATE UNDER IT, TO COVER THE WALL. HE WAS QUITE PLEASANT TO DEAL WITH, AND WE WOULD USE THIS COMPANY AGAIN.

EXCELLENT EXPERIENCE. REPRESENTATIVE EXPLAINED ALL ISSUES WITH MY HEATING UNIT VERY CLEARLY AND ANSWERED ALL QUESTIONS VERY THOROUGHLY. DIAGNOSED PROBLEM IMMEDIATELY.

OUR HEAT WENT OUT DURING THE ICE STORM. I CALLED THAT MORNING, THEY CAME TO DO REPAIRS, AND MY FURNACE WAS REPAIRED BY TWO. HE WAS JUST GREAT. I BELIEVE HIS NAME WAS JONATHAN.

CAME THE DAY AFTER I CALLED; WERE ON TIME. SERVICEMAN WAS VERY FRIENDLY AND HELPFUL REGARDING OTHER OPTIONS AVAILABLE TO ME FOR MY ISSUE (OUTSIDE OF HIS DIRECT AREA OF HVAC).

IT WAS JUST GREAT! IT WAS EXPENSIVE, BUT FURNACES ARE EXPENSIVE.

WE CALLED ACOSTA WHO PAGED A SERVICE TECHNICIAN. THE TECHNICIAN (JAMES) LISTENED TO THE PROBLEM, EXPLAINED THAT THERE WOULD BE AN AFTER-HOURS CHARGE AND ARRIVED PROMPTLY. HE ASSESSED THE SITUATION AND GOT OUR HEAT RUNNING AGAIN, DESPITE THE FURNACE BEING QUITE OLD. HE EVEN SHOWED US HOW TO FIX THE SITUATION IF IT SHOULD HAPPEN AGAIN. WE WOULD DEFINITELY USE THEM AGAIN.

THIS IS A GOOD GROUP; I LIKED EACH INDIVIDUAL I MET, THEY'RE BOTH PERSONABLE AND PROFESSIONAL. THE INSTALLATION RAN A BIT BEHIND SCHEDULE (IT STILL ISN'T COMPLETE). THEY BROKE THE WIRING FOR MY HOME ALARM AND BROKE MY CABLE TV WIRING IN THE PROCESS. THEY INITIALLY WERE RELUCTANT TO HELP WITH REPAIRS, BUT THAT EVENTUALLY CHANGED. THE PRICING WAS FAIR FOR THE PRODUCT, IT IS A COSTLY PURCHASE AND THERE IS NO WAY AROUND THAT. THEIR COMMITMENT AFTER THE SALE WAS IMPORTANT TO ME IN HIRING THEM AND TIME WILL TELL IF IT IS HONORED LIKE THEY PROMISED. I'D RECOMMEND ACOSTA, BUT YOU'LL NOT GET A 'DEAL' ON PRICE, THEREFORE I THINK IT REASONABLE TO EXPECT COMPLETE THOROUGHNESS AND DEMAND IT IF THEY DON'T DELIVER.

THIS COMPANY WAS VERY PROFESSIONAL AND TIMELY, HOWEVER THEIR PRICES WERE HIGH COMPARED WITH OTHER COMPANIES. I CHOSE TO USE MY CURRENT SERVICE PROVIDER.

WE HAVE HAD A MAINTENANCE AGREEMENT WITH ACOSTA FOR 3 YEARS NOW, AND I CANNOT SAY ENOUGH GOOD THINGS ABOUT THEM. THEIR TECH'S ARE ALWAYS ON TIME (OR CALL FOR UNFORESEEN DELAYS), ALWAYS POLITE, PROFESSIONAL, AND VERY KNOWLEDGEABLE AND THEIR OFFICE ALWAYS RETURNS CALLS. WE HAVE HAD SOME MINOR MAINTENANCE AND REPLACED ONE OLD FURNACE. ALL WORK WAS EXCELLENT, BOTH IN PRICE AND QUALITY. I CAN'T RECOMMEND THEM HIGHLY ENOUGH!! WE RECOMMEND THEIR MAINTENANCE AGREEMENT HIGHLY. THEY REMIND YOU EVERY 6 MONTHS. THAT YOU ARE DUE AND IT SAVES MONEY ON REGULAR CHECKUPS AS WELL AS ON ANY REPAIRS THAT YOU MAY NEED. ALSO GIVES YOU PRIORITY FOR SERVICE DURING HEAVY OR OVERLOAD TIMES.

THEY WERE VERY REASONABLE, THEY EVEN MENTIONED THAT THEY HAD A COUPON WITH ANGIE'S LIST. THEY ARE DOING ADDITIONAL WORK.

THE INSTALLER HAD NEVER INSTALLED THIS KIND OF UNIT BEFORE. IT WAS BOTCHED FROM THE BEGINNING. THEY WERE NOT VERY PROFESSIONAL IN THE WAY THEY HANDLED THIS JOB. EVEN MORE THEY WERE HAVING TROUBLE GETTING THE COUNTY'S FINAL INSPECTION APPROVAL.

AMY, THE SALES PERSON, WAS WONDERFUL TO DEAL WITH. OVERALL I HAVE NO COMPLAINTS AND THEY ALL DID A VERY GOOD JOB.

PUNCTUAL, PROFESSIONAL AND PERSONABLE.