Acosta Heating & Cooling

HE WAS PROMPT, VERY POLITE, AND CAME ON VERY SHORT NOTICE.

WE MADE AN APPOINTMENT FOR THEM TO COME ON FRIDAY MORNING, MAY 13TH, BETWEEN 10 AND 12. WHEN NO ONE HAD SHOWN UP OR CALLED BY 12:30, WE CALLED AND WERE TOLD THAT THEY WERE ON A SERVICE A CALL AND DID NOT KNOW WHEN THEY WOULD BE HERE, BUT SOMEONE WOULD COME. AFTER SEVERAL HOURS OF WAITING, WE CALLED THEM AGAIN AND WERE TOLD THAT SOMEONE WOULD BE HERE THAT AFTERNOON. THEY NEVER CALLED AGAIN AND NEVER CAME.

THE TECHNICIAN WAS GREAT. HE EXPLAINED EVERYTHING VERY WELL. WE FELT VERY GOOD ABOUT USING THEM. I COULDN'T RECOMMEND THEM ANY HIGHER.

STEVE MACE WAS PROMPT, FRIENDLY, AND HELPFUL. HE EXPLAINED, IN DETAIL, WHAT WAS WRONG AND WHAT SHOULD BE DONE TO FIX PROBLEMS AND PREVENT FUTURE ONES. HE DID THE WORK PROMPTLY, AND THEN EXPLAINED WHAT HE DID.

OVERALL, I FOUND THIS COMPANY TO BE THE FIRST A/C COMPANY EVER TO BE TOTALLY HONEST, AND NOT CHARGE ME FOR THINGS I DID NOT NEED. THE OTHER QUOTES WERE WELL ABOVE THE QUOTES I GOT FROM ACOSTA. THEY WILL BE MY PREFERRED CONTRACTOR FROM NO ON.

CALLED THE COMPANY TO COME FIX SOME DUCT WORK THAT A HOUSE INSPECTOR HAD FOUND DAMAGED, IN ORDER TO COMPLETE THE SALE OF THE HOUSE. THEY SHOWED UP 4 HOURS LATE, AND EVEN THOUGH WE TOLD THEM WHAT WE NEEDED DONE AND THAT WE NEEDED IT DONE RIGHT WHEN THEY CAME, THEY CHARGED US A FEE TO COME AND GIVE AN ESTIMATE. WE HAD USED THIS COMPANY BEFORE, AND THAT EXPERIENCE WAS MUCH BETTER.

I CALLED ANGIE'S LIST FOR REFERENCES. ACOSTA HVAC WAS ONE OF 4 GIVEN ME WITH GOOD REPORTS. I CALLED ACOSTA 2 DAYS LATER. THE SALESMAN/MANAGER CAME TO HOUSE, INSPECTED THE SITUATION, GAVE ME THE OPTIONS AND PRICES TO REPLACE AN 18 YEAR OLD FURNACE. AFTER 2 DAYS 'CHEWING' ON THE OPTIONS, I GAVE THEM A CONTRACT TO REPLACE THE FURNACE. TWO DAYS LATER THEY ARRIVED ON TIME, EVALUATED THE SITUATION AND BECAUSE OF CITY CODE COULD NOT PUT IN THE CHOSEN FURNACE (FLUE LINER PROBLEM). THEY RETURNED TO OFFICE, PICKED UP A MORE EXPENSIVE AND MORE EFFICIENT UNIT, INSTALLED IT, CLEANED UP AND GAVE ME A BILL FOR THE ORIGINAL CONTRACT PRICE. THUS I GOT A MORE EFFICIENT, HIGHER GRADE FURNACE AT THE ORIGINAL SIGNED CONTRACT PRICE. THEY DIDN'T ATTEMPT TO UP THE PRICE BECAUSE OF THE CODE PROBLEM. VERY HAPPY WITH EVERYTHING AND SIGNED AN ANNUAL INSPECTION CONTRACT.

ACOSTA CAME AND FIXED THE NOISE IN MY FURNACE, AND GAVE US AN HONEST ASSESSMENT ABOUT WHETHER ADDITIONAL WORK (TO THE TUNE OF $400) WAS A GOOD IDEA CONSIDERING THE LONGEVITY OF THE UNIT. WE CALLED FOR SERVICE AND SOMEONE WAS HERE THE NEXT DAY, EARLY EVEN, WITH A COURTESY CALL TO ASK IF THAT WAS OKAY. THE TECHNICIAN WAS TRUSTWORTHY, FRIENDLY, AND POLITE. THIS WAS A REALLY DIFFERENT EXPERIENCE FROM THE ONE I HAD TWO YEARS AGO WITH A DIFFERENT COMPANY. I ULTIMATELY STALLED ON HAVING THE WORK DONE BECAUSE I DIDN'T TRUST THEM. ACOSTA, ON THE OTHER HAND, I WON'T HESITATE TO CONTACT AGAIN FOR FUTURE WORK. I WAS REALLY IMPRESSED WITH THE CUSTOMER SERVICE AND THE CHARACTER!

THEY WERE EXTREMELY NEAT. THERE WAS NO DIRT AFTER THEY FINISHED. THEY VACUUMED AFTER THEMSELVES, WERE CAREFUL DURING INSTALLATION, AND THE SYSTEM WORKS WELL.THEY PREVIOUSLY PERFORMED YEARLY MAINTENANCE ON OUR OLD FURNACE. THEY ARE GREAT.

THEY GAVE ME A DISCOUNT BECAUSE THE WORK ONLY TOOK AN HOUR. A MANAGER CAME TO DO THE WORK, AND WAS ABLE TO AUTHORIZE THE DISCOUNT, WHICH I APPRECIATED. OVERALL, THEY PROVIDED A GOOD SERVICE.

THIS WAS THE FIRST MAINTENANCE VISIT TO OUR NEW RESIDENCE. I WAS ABLE TO GET AN APPOINTMENT ALMOST IMMEDIATELY AND THE TECHNICIAN ARRIVED PRECISELY ON TIME. HE INSPECTED, CLEANED, TUNED, ETC. THE GAS FURNACES AND THERMOSTATS. HE WAS VERY PROFESSIONAL, PERSONABLE AND HELPFUL. WE HAVE A COMPLICATED THERMOSTATIC ARRANGEMENT WHICH HE EXPLAINED TO ME IN FULL. WHILE IN THE ATTIC HE WENT OUT OF HIS WAY TO TRY AND HELP ME DETERMINE THE SOURCE OF A WATERSTAIN ON THE CEILING. I COULD NOT HAVE ASKED FOR A BETTER EXPERIENCE WITH THIS COMPANY SO FAR AND I WOULD HIGHLY RECOMMEND THEM. MY INITIAL E-MAIL REQUESTING INFORMATION ON SERVICE AND PRICING, ELICITED AN IMMEDIATE RESPONSE FROM THE OWNER, MR. ACOSTA, WITH ATTACHED COMPANY BROCHURE FULLY OUTLINING THEIR SERVICES.

THEY REFUSED TO SERVICE OUR HOME BECAUSE WE WERE NOT A REGULAR CUSTOMER AND IT WAS A SATURDAY.

VERY FRUSTRATING EXPERIENCE OVERALL. WE ARE STILL WORKING WITH THEM HOWEVER BECAUSE WE DO NEED THE WORK DONE. WHEN AND IF THEY DO RETURN OUR CALLS THEY ARE POLITE.

WE WERE HAVING TROUBLE WITH THE A/C DISTRIBUTION IN OUR THREE YEAR OLD HOME. WE CALLED SEVERAL COMPANIES INCLUDING ACOSTA. ACOSTA PROPOSED AN EXTREMELY EXPENSIVE ALTERNATIVE COSTING OVER $7800. WE WENT WITH ANOTHER COMPANY'S PROPOSAL WHICH WORKED JUST FINE AND COST LESS THAN $1000. AFTER WE INFORMED ACOSTA THAT WE WERE GOING WITH ANOTHER COMPANY, WE HAD TO CALL SEVERAL TIMES TO GET THEM TO RETURN OUR HOUSE PLANS THAT THEY HAD USED WHILE COMING UP WITH THEIR PROPOSAL. MY RECOMMENDATION TO MEMBERS IS THAT THEY GET A SECOND OPINION IF ACOSTA PROPOSES AN EXPENSIVE REPAIR TO YOUR A/C SYSTEM.

VERY PROFESSIONAL, POLITE & PROMPT. THE SYSTEM SEEMS TO BE COOLING BETTER THAN IT HAS FOR A LONG TIME. I EVEN PURCHASED THEIR ANNUAL MAINTENANCE CONTRACT!

A TECHNICIAN CAME OUT, LOOKED AT OUR UNIT AND TOLD US OUR COMPRESSOR WAS BROKEN AND COULD BE FIXED FOR $1,500. HE CONTINUED TO SAY THAT SINCE OUR HEATING AND A/C UNIT WAS 15 YEARS OLD, HE RECOMMENDED WE REPLACE THE UNIT FOR $5,000. THE NEXT DAY, WE HAD ANOTHER COMPANY OUT TO OUR HOME AND DISCOVERED THAT ACOSTA WAS INCORRECT WITH THEIR DIAGNOSIS AND IT WAS OUR FAN THAT WAS BROKEN, THEY REPLACED IT FOR $300. WE COULDN'T BELIEVE THAT WE ALMOST SPENT $5000 FOR A NEW UNIT. WE WERE CHARGED $130 FOR THE VISIT, WITH NO WORK PERFORMED.

PROMPT SERVICE, FLEXIBLE SCHEDULING, THOROUGH EXPLANATION OF WORK NEEDED PRIOR TO EXECUTION AND TIMELY COMPLETION. NOT PUSHY OR HIGH PRESSURE SALES.

WORKERS SHOWED UP WHEN PROMISED AND PUT IN A WORKING UNIT BUT WE HAD A FEW PROBLEMS. THE WORK PERFORMED WAS NOT ALL THAT WE HAD BEEN PROMISED (DUCT INSPECTION AND REPAIR NOT YET DONE SEVERAL WEEKS LATER). NO CONTRACT WAS SIGNED PRIOR TO WORK BEING DONE, WHEN THE BILL CAME (WITHIN DAYS) WE DID NOT GET CREDIT FOR NEGOTIATED ITEMS, DID NOT GET CREDIT FOR ANGIE'S LIST COUPON AND DID NOT HAVE 6 MONTHS SAME AS CASH OPTION THAT HAD BEEN PROMISED. TO GET THESE BILLING ITEMS CORRECTED HAS REQUIRED EXTRA TIME AND MORE VISITS TO THE HOUSE (AND TIME OFF WORK TO MEET THEM).

I WOULD CERTAINLY GIVE ACOSTA ANOTHER CHANCE ON FUTURE REPAIRS. THEY JUST COULDN'T BEAT THE PRICE OF ANOTHER COMPANY ON A REPLACEMENT JOB. THEY WERE VERY RESPONSIVE & MADE TWO ATTEMPTS TO MEET WITH ME.

THE PRICE IS FOR TWO SERVICES PER YEAR - ONE FOR THE HEATER AND ONE FOR THE A/C.

I HAD A SERVICE CONTRACT WITH THIS COMPANY AND I RECEIVED A BILL FROM THEM FOR $169, I DON'T OWE THEM ANYTHING AND I CALLED THEM TO TELL THEM TO STOP SENDING THIS INVOICE TO ME. MY CONCERN IS THAT I WORK WITH SENIORS AND IF THEY ARE SENDING INVOICES OUT LIKE THIS THAT THEY MIGHT PAY THINKING THEY OWE THEM MONEY. THIS SEEMS VERY DECEITFUL.

A MAN CAME OUT TO ESTIMATE THE JOB. I FELT LIKE HE REALLY WASN'T LISTENING TO ME AND KEPT TRYING TO SELL ME UP TO A MORE COSTLY UNIT WITH NO REAL REASON WHY IT WOULD BE BETTER. I FINALLY TOLD HIM HE COULD QUOTE ''THAT UNIT'' IF HE WANTED, BUT THAT I WANTED TO SEE THE QUOTE FOR THE UNIT I SELECTED. HE FINALLY BACKED OFF AND GAVE ME A VERY THOROUGH QUOTE COVERING EVERYTHING I NEEDED. I DIDN'T SELECT THEM FOR THE JOB BECAUSE THE PRICE WAS ALMOST DOUBLE WHAT I GOT THE EXACT SAME UNIT INSTALLED FOR. ALSO DIDN'T USE BECAUSE IF THEY DIDN'T LISTEN DURING THE ESTIMATE, HOW WOULD I KNOW THAT THEY WOULD DO THE JOB AS I WANTED.

THEY SENT A KNOWLEDGEABLE SERVICEMAN WHO GAVE ME SEVERAL OPTIONS. EFFECTED THE REPAIR THE NEXT DAY, WHICH WAS QUITE QUICKLY CONSIDERING HOW BUSY THEY ARE IN THE SUMMER. GREAT WORKMANSHIP.

I FOUND THIS COMPANY TO BE OVERPRICED, AND THEIR REP. PUSHED FOR UNNECESSARY REPAIRS. THE REP. WANTED US TO REPLACE THE ENTIRE A/C SYSTEM FOR $4000. I CALLED ANOTHER COMPANY AND THEY REPLACED THE RELAY AND TRANSFORMER FOR $320, WHICH SOLVED THE PROBLEM. ACOSTA ALSO CHARGED $56 FOR ONE POUND OF FREON, THE OTHER COMPANY CHARGED $29 PER POUND. THE REPAIRS THAT WERE PERFORMED, CLEANING THE CONDENSER AND REPLACING THE FREON, DID NOT FIX THE UNIT. ACOSTA WAS ALSO NOT WILLING TO WORK AROUND MY SCHEDULE. ACCESS TO OUR UNIT IS THROUGH MY BABY'S ROOM. I ASKED THEM TO COME EARLY IN THE MORNING (WITH 3 DAYS NOTICE) SO AS NOT TO INTERFERE WITH NAPS. AFTER SAYING THEY WOULD TRY, THE REP. SHOWED UP AT 11:15 AM.

THIS IS A GREAT COMPANY TO WORK WITH. JAMES IS A SUPER NICE PERSON AND VERY KNOWLEDGEABLE. I LIKE TO SEE A TECHNICIAN THAT CAN TROUBLESHOOT PROBLEMS. THIS IS THE COMPANY THAT I WILL RECOMMEND TO EVERYONE.