Acosta Heating & Cooling

Quick, efficient, professional, friendly. Will use them for all future repairs (hopefully we won't have any).

The overall experience with Acosta has been absolutely miserable. Their work was messy; they draped a cloth over part of the carpet but got soot on another part. They were unable to make the R/C work; we suspected a faulty part from the mfr and ordered a new one which the installer said he would come back to "take care of" but then wanted to charge an additional $95 service charge AND IT TURNED OUT THAT THE ORIGINAL R/C WAS FINE. This is all insignificant, though, given that they left a leaking gas connection inside our fireplace that allowed a gas leak for nearly two months. PNG came out to investigate and immediately "red-tagged" our logs. I have called Acosta seven (7) times and have received no response and have, in fact, not yet been able to speak to the office manager. I have paid them $315 plus $100 to the other contractor to fix their work and today, I received another invoice from Acosta for $36.03 - the $35 balance that they believe that I should pay, plus interest!

SALES STAFF WAS VERY INFORMATIVE AND PROFESSIONAL. INSTALLATION WAS WELL COORDINATED AND CREW WAS ALSO VERY PROFESSIONAL. WORK WAS INSTALLED ON TIME AND WORK SITE WAS CLEANED UP UPON COMPLETION. POST SALE CUSTOMER SERVICE WAS LACKING AS A CITY INSPECTOR REQUIRED FOLLOW UP FIX TO THE INSTALLATION. SEVERAL CALLS TO ACOSTA WERE REQUIRED TO GET THE SITUATION CORRECTED.

WE RECENTLY PURCHASED AN OLDER HOME AND AFTER MOVING IN DISCOVERED THAT WE HAD AN ISSUE WITH OUR DUCTWORK. ACOSTA CAME OUT AND AFTER A VERY THOROUGH INSPECTION PROVIDED US WITH A DETAILED REPORT OF WORK THAT NEEDED TO TAKE PLACE AND WHY. THEY WERE VERY KNOWLEDGEABLE AND PATIENT IN ADDRESSING OUR QUESTIONS AND CONCERNS. THEY ALSO INSPECTED THE HVAC UNIT AND PERFORMED A DETAILED CLEANING AND MAINTENANCE. WHILE WE DID NOT CONTRACT ACOSTA TO REPLACE OUR DUCTWORK (DUE TO PRICE), I FEEL VERY CONFIDENT IN THEIR STAFFS KNOWLEDGE AND PERFORMANCE.

EXCELLENT QUICK RESPONSE WHEN 5 YEAR OLD LENNOX UNIT GAVE OUT. VERY PLEASED WITH WORKMANSHIP, CLEANLINESS AND SPEED WITH WHICH THE ACOSTA CREW WORKED.

ARRIVED ON TIME. VERY NICE. STAYED UNTIL THE PROBLEM WAS FIXED THAT DAY. GOOD PRICE. WOULD USE THEM AGAIN.

THE FREON ADDITION WENT WELL, BUT THEIR PRICING IS HIGH, & I HAD THE COIL REPLACED AT HALF THE PRICE THEY QUOTED. THEY ALSO FAILED TO FOLLOW UP ON A FINAL QUOTE THEY PROMISED TO ME.

THEY NEVER ASSESSED MY AIR FLOW NEEDS AS PROMISED. TECH DID COME BY AND CHARGED ME $79 FOR VISIT. IT TOOK ACOSTA 3 (YES 3!) DIFFERENT APPOINTMENTS TO INSTALL THE 2 THERMOSTATS IN MY 5 YEAR OLD HOUSE. BILL FOR 2 THERMOSTATS WAS $600! IF THIS WERE NOT ENOUGH, THEY TRY TO BAIT AND SWITCH YOU WITH THEIR SERVICE CONTRACT ARRANGEMENT. EVEN THOUGH I DECLINED IT, THEY TRY TO BILL YOU FOR IT ANYWAY. ACOSTA USED TO BE A QUALITY COMPANY, BUT NO MORE. STAY AWAY OR YOU WILL PAY.

THEY TRANSFERRED THE LAST MAINTENANCE ON OUR AGREEMENT FROM OUR OLD HOUSE TO OUR NEW HOUSE WITH NO PROBLEM. TECHNICIAN WAS QUITE HELPFUL IN ANSWERING QUESTIONS I HAD ABOUT THE NEW SYSTEM AND SUGGESTIONS FOR MAINTENANCE THAT WE COULD DO TO SAVE MONEY. DISCUSSED MY CONCERNS OVER THE A/C PERFORMANCE IN A COUPLE OF ROOMS INCLUDING POTENTIAL CAUSES, WHAT TO WATCH FOR AND STEPS THAT WE COULD TAKE IF NECESSARY.

FOR THE PAST TWO YEARS, THEY HAVE DONE A GREAT JOB!

THEY WERE AN A IN EVERYTHING EXCEPT THE PRICE.

TWICE THEY HAVE LOST MY APPOINTMENT. I SCHEDULED THE APPOINTMENT 3 WEEKS IN ADVANCE. I HAVE TO CALL THEM TO SEE WHEN THEY ARE COMING. THE GENERAL MANAGER WAS RUDE. HE ASKED ME TO PROVE TO HIM THAT THEY HAD COME OUT TO SERVICE OUR AIR CONDITIONER IN THE SPRING. AFTER COMPLAINING ABOUT HIS HARASSMENT, HE AGREED TO EXTEND THE SERVICE CONTRACT BY 6 MONTHS. THEY ARE NOT GOOD AT KEEPING ACCURATE RECORDS. I WILL SAY, THOUGH, THAT THE SERVICE MAN, MANUEL, IS REALLY GOOD AND PJ IS GOOD AS WELL. THE SERVICE MEN ARE THEIR ONLY REDEEMING QUALITY. THEY ALSO DON'T TRY AND PRESSURE YOU TO BUY SOMETHING FROM THEM. THE OFFICE DOES NOT CALL TO CONFIRM THAT YOU HAVE AN APPOINTMENT. THE OFFICE STAFF GET A "F" FOR PROFESSIONALISM AND THE SERVICE TECHNICIANS GET AN "A" IN PROFESSIONALISM, SO I GAVE THEM A "C."

ACOSTA RESPONDED QUICKLY TO MY 7AM CALL ON THE MORNING THE AC WENT OUT, SET AN APPOINTMENT, AND ACTUALLY WAS ABLE TO COME A COUPLE OF HOURS EARLY (BY 9AM). JAMES WAS EXCEEDINGLY POLITE, METICULOUS, PROTECTIVE OF MY HOME, AND EXTREMELY KNOWLEDGEABLE. IF YOU CAN'T FIX IT YOURSELF, CALL THESE FOLKS. THERE'S A COST TO HAVING SOMEBODY ELSE DO IT, AND IT'S NOT CHEAP; BUT I WAS REALLY IMPRESSED BY THE QUALITY OF SERVICE AND HOW QUICKLY THEY GOT THE JOB DONE.

AT FIRST, WE FELT THE TEAM WAS VERY DEDICATED. IT WAS JULY AND VERY HOT. THEY CAME OUT TO ASSESS THE PROBLEM, THOUGHT IT WAS FIXED AND LEFT. THAT EVENING, THE TEMP WAS IN THE MID EIGHTIES UPSTAIRS. WE CALLED AND THEY CAME BACK OUT THAT NIGHT AROUND 11 P.M., AFTER FINISHING UP ANOTHER JOB. HOWEVER, THIS BECAME A TREND. IN THE NEW HOUSE, IT TOOK 3 TRIES (AND 2 BILLS) TO HAVE THEM FIX THE PROBLEM. THIS IS A MAJOR HASSLE WHEN TWO PEOPLE WORK, NOT TO MENTION VERY FRUSTRATING WHEN IT IS THAT HOT. PROBABLY THE BIGGEST ISSUE, HOWEVER, WAS THAT IN THE OLD HOUSE, IN THE PROCESS OF TRYING TO DO SOME REPAIR WORK, THEY STARTED A GAS LEAK WITHIN THE HOUSE. WE HAD ALREADY MOVED OUT AND WHEN WE RETURNED FOR CLEANING, THE HOUSE WAS FULL OF GAS. VERY SCARY AND RAISED CONCERNS WITH THE BUYERS.

AC STOPPED WORKING IN JULY, AND CALLED ACOSTA FOR REPAIR. TECH CAME AND WAS PROFESSIONAL. SAID, AT MINIMUM, I NEEDED A NEW FAN MOTOR. MADE IT CLEAR HE COULD NOT GUARANTEE THE UNIT WOULD WORK, COULD NOT TEST THE OTHER COMPONENTS WITHOUT A FAN MOTOR. HE MADE MY CHOICES CLEAR; TAKE CHANCE REPLACING FAN MOTOR OR REPLACE ENTIRE UNIT FOR APPROX $2000. I DECIDED TO GO AHEAD WITH FAN MOTOR REPLACEMENT. PAID $700. ONCE FAN MOTOR REPLACED, STILL DID NOT WORK. NOT UPSET WITH ACOSTA ABOUT THIS, AS THE TECH WAS VERY CLEAR I WAS TAKING A CHANCE. ANOTHER COMPANY CAME OUT TO GIVE ESTIMATE ON NEW UNIT. HE HAD MY AC UP AND RUNNING WITHIN 5 MINUTES. FAN MOTOR WAS WIRED INCORRECTLY. I PLACED SEVERAL CALLS TO ACOSTA, ALWAYS BEING TOLD SOMEONE WOULD CALL ME BACK AND THEY NEVER DID. FINALLY, I FAXED THE INVOICE FROM THE COMPANY THAT FIXED IT, ALONG WITH LETTER TO ZEKE ACOSTA, AND HE DID CALL BACK, ONCE. I MISSED HIS CALL, AND HAVE RETURNED IT THREE TIMES WITHOUT ANOTHER RESPONSE.

THE TECHNICIAN WHO CAME TO THE HOUSE WAS HELPFUL AND INFORMATIVE, AND DID HIS WORK PROFESSIONALLY IN MY OPINION. I WAS DISAPPOINTED BY THE COMPANIES POLICIES AND ASSISTANCE OVER THE PHONE. I ASKED FOR THE HEATING AND A/C SERVICE OVER THE PHONE. I WASN'T EVER INFORMED UNTIL THE WORK WAS COMPLETED THAT THEY ONLY DO HEATING AT THIS TIME OF YEAR, AND I'D HAVE TO HAVE ANOTHER APPOINTMENT IN THE SPRING FOR THE A/C TO BE SERVICED. NOR WAS I OFFERED AN ANNUAL SERVICE PACKAGE FOR BOTH A/C AND HEATING UNTIL AFTER THE SERVICING WAS COMPLETED A PLAN THAT WOULD SAVE ME OVER $100 IF I HAD KNOWN ABOUT IT IN ADVANCE.

GREAT! JAMES WAS VERY HELPFUL IN EXPLAINING WHAT WAS WRONG, HOW TO FIX IT, AND HOW HE COULD HELP ME. HE WAS KIND--EVEN THOUGH HE HAD TO BE OUTSIDE AND CRAWL INTO THE 100+ ATTIC. I WILL DEFINITELY HIRE THEM AGAIN!

CHARGED ONLY FOR DIAGNOSTIC VISIT, AND CONTACTER. HE RETURNED PROMPTLY, EACH TIME, UNTIL PROBLEM WAS FIXED. WE ARE VERY HAPPY THAT WE CHECKED ANGIE'S LIST AND CALLED THEM INSTEAD OF GOING WITH THE COMPANY THAT ORIGINALLY INSTALLED IT.

ON THE 1ST VISIT, THE TECHNICIAN FROM ACOSTA TOLD US OUR 14 YEAR OLD SYSTEM WAS IN PERFECT CONDITION SINCE WE HAD ALREADY REPLACED SOME OF THE MAJOR COMPONENTS. ON THE 2ND VISIT, A DIFFERENT TECHNICIAN TOLD US THAT WE HAD OIL AND FREON LEAKS, OVER AMPING, WEAK CAPACITOR, AND THAT THE SYSTEM WAS GOING TO GO ANY DAY, AND NEEDED TO BE REPLACED IMMEDIATELY OR WE COULD REPAIR FOR $1397. THE FOLLOWING DAY, WE RECEIVED A QUOTE FROM ACOSTA FOR APPROX. $6000 TO REPLACE THE UNIT. A FEW MONTHS LATER, THE SYSTEM IS STILL RUNNING FINE. WE CALLED ANOTHER COMPANY FOR A SECOND OPINION WITHOUT MENTIONING WHAT ACOSTA FOUND WRONG. THIS TECHNICIAN SAID OUR UNIT WAS IN PERFECT CONDITION AND THAT NONE OF THESE PROBLEMS EXISTED. WE WERE HAPPY INITIALLY WITH ACOSTA, BUT I GUESS IT DEPENDS ON WHICH SERVICE PERSON YOU GET. ALWAYS GET A 2ND OPINION AND FIND OUT IF THE TECHNICIANS WORK ON COMMISSION!

STEVE WAS GREAT. EVEN THOUGH I HAD TO CALL THE OFFICE TWICE TO GET THE APPT. SCHEDULED, HE DID A GREAT JOB, AND WAS VERY KNOWLEDGEABLE AND PERSONABLE. IT WAS A PLEASANT EXPERIENCE.

REP WAS LATE, BUT IT WAS THE HOTTEST DAY OF THE YEAR. IT WAS 7:00 PM AND I KNOW IT WAS A LONG DAY FOR HIM, YET HE WAS STILL CHEERFUL AND POLITE. HE APOLOGIZED FOR TARDINESS AND GOT RIGHT TO WORK. WAS VERY INFORMATIVE, OFFERING SUGGESTIONS FOR FUTURE OF AGING UNIT. OVERALL, A GOOD EXPERIENCE! WANT TO MENTION THAT WE FORGOT TO GIVE HIM THE DISCOUNT COUPON AND ACOSTA REFUNDED US THE COUPON AMOUNT. I WAS VERY IMPRESSED! I DID NOT COMPARE PRICING, THEREFORE AM OPTING OUT OF RATING ON THAT PARAMETER.

THE TWO TECHNICIANS THAT WE DEALT WITH WERE VERY INFORMATIVE AND HELPFUL. SHOWED UP ON TIME, AND WOULD RECOMMEND THEM HIGHLY. CHOSE OTHER COMPANY TO INSTALL NEW UNIT BASED ON PRICE AND WARRANTY.

COMPANY WAS ABLE TO PROVIDE A ROUGH ESTIMATE VIA E-MAIL AND WAS VERY QUICK TO RESPOND. SET UP APPOINTMENT QUICKLY AND WAS ON TIME. COMPLETED WORK IN A VERY TIGHT SPACE TO OUR SATISFACTION AND CHARGED LESS THAN INITIALLY QUOTED. OVERALL VERY GOOD EXPERIENCE, AS THEY MET EXPECTATIONS.

RESPONDED QUICKLY. VERY GOOD SERVICE.

WE HAVE USED ACOSTA IN THE PAST, AND HAVE ALWAYS FOUND THEM VERY RESPONSIVE AND PROFESSIONAL. FOR THE SECOND SERVICE CALL, THEY DID NOT CHARGE US AS HE FELT THE FIRST TECHNICIAN MAY NOT HAVE EXPLAINED TO US ENOUGH ABOUT THE DRAINING SYSTEM. STEVE (2ND TECHNICIAN) WAS VERY INFORMATIVE OF WHAT TO DO IN THE FUTURE.