Acosta Heating & Cooling

On time and punctual. The job was very well done.

Acosta has only professionals working for them. All of the men that came to our house were well trained, very presentable, took the time to answer all of my questions (a lot of questions!), were pleasant to be around and to have in our home. All of the workers that come to our home were careful of our carpet and furniture, and were 'regular' local guys. Thanks Rafael, Tom, Jim and Curtis! The system we chose was expensive, but after running the numbers and taking into account the quality of cooling/heating/air distribution, Ascota had the best overall package, and what made the decision easier were the people that we had already dealt with during the proposal stage. I checked with two other companies and researched the heck out of this before going with Acosta.

This was the most horrible service experience ever! After arriving instead of performing the tune up we had ordered, the tech wanted to sell us a new heating unit so badly that he vandalized our existing furnace. He told us that we had a cracked heat exchanger and so he had to turn off the unit (to protect us from potential carbon monoxide poisoning) but he neglected to turn off the gas. He then told us what new units Acosta had for our purchase at a cost of thousands of dollars. We were puzzled about this and upon looking we found no crack in the heat exchanger and saw the mess he had made of our unit (ripped wires, etc). When we called Acosta to ask that they return that night to put our unit back together (temp was below freezing that night), no one came out until late morning the next day. The next day, 2 techs were sent who produced a popped rivet (not mentioned by the previous tech). I feel as though Acosta tried to sucker me!

They showed up exactly on time. They have always been punctual.

They are very professional. They had the best price and did all the work in a timely manner.

They did a fantastic job and are good with customer service. I will use them again in the future and would recommend them to others.

We were very pleased with their work. Can't remember price.

I have been using Acosta for many years. They are a great company. They are very efficient and I really like my new thermostat.

I have used Acosta before and have always been satisfied. I'm a bit concerned about some of the work they performed this time but I know if a problem develops they will make it right. At first, they sent out Chris, who was extremely hard working, polite and honest. On the return trip, I learned that Chris was no longer with the company so Charlie came out instead. Charlie finished up the work Chris had started. They were both concerned enough to take as much time as necessary to do a good job. Acosta is rare in that I know I can always count on them, while so many other service companies are just a nightmare to deal with. Acosta is not cheap; their prices are in some cases much higher than their competitors advertised prices, but I don't dare try anyone else just to save a buck.

Acosta has been great to me so far. I cannot say I have ever had a major problem for them to rectify but I am pleased with what I have seen so far. They seem to be very reliable and friendly. I would have no problem recommending their services to others at this point in time.

Called Acosta at 8:30 AM to schedule service call, said someone would be at my house after 4:00. Received call from service tech at 4:05 that he was headed my way. At 4:30 he was here and within 30 minutes he was all done. Super service.

It went very well. He was punctual and knowledgeable.

I had no trouble scheduling an appointment. Rafael came out and spent a good deal of time explaining the different Trane options. I did not understand exactly how a heat pump worked. He offered a very detailed explanation of the compressor and the air handler. He was not in a hurry and took great care to ensure all my questions were answered. He used a laptop to calculate the correct system combination for our home. I had three estimates from different companies for the exact same set of Trane components. I compared the installation process and warranties of all three. Since there was virtually no difference between the companies, I made my decision based on price. Of the three companies, Acosta was priced in the middle.

A service representative came to the house at very short notice: just 2 hours earlier we had called. Our gas heater was not working the previous day but began working again the morning we called for repair. He cleaned some areas but found nothing out of ordinary. He explained that if we called again there would be no charge except for parts needed and reminded us that they could be out the same day we call if problem reappears.

They went out of their way to show me how to operate everything. They were very polite and they did a good job.

P.J. diagnosed my heating problem to be a failed wall switch. He did quote a price to replace the switch and also gave me the option of replacing the switch myself without a warranty. I had a spare switch available that I installed while P.J. gladly waited to make sure that was the problem. Following installation, the furnace was in great working order. I am thankful for the thorough diagnostics by Acosta and the flexibility to allow me to install my own switch in order to save some money.

From the first phone call to the completion of the job, it was a very pleasant experience.

They came out to give estimate. Did not choose to go with them since they tried to sell me more than I really needed and indicated that what I wanted couldn't be done. Ratings below are for work performed, not for estimate provided.

We had long ago contracted with Acosta to service our two rapidly aging heat pump systems. They did so regularly and efficiently. We were pleased with their work but really had nothing to compare to. When we decided to put in two brand new systems, we narrowed our choices down to Acosta and one other group. Acosta came out to quote, very business-like, and followed up by phone once. They were not as accommodating as the other group on price, warranty, or product selection. Had they been friendlier, they may very well have gotten our business but we chose the other company. Acosta was a solid #2 choice.

Company rep came out the same day we called. He was on-time. He diagnosed the problem and told us the cost. He fixed the problem, did a check to make sure it was working. Collected the money and was out in no time.

Brent from Acosta arrived on-time and was very polite. He quickly identified the problem (a blown fuse...how embarrassing!) and got my A/C running again. While he was there, he also checked my thermostat batteries, helped me correctly label the fuse box and checked out the general "health" of my A/C unit. The $312 also included an annual service contract...which is something I really needed since I hadn't had my A/C serviced since I moved in three years ago. Brent took the time to explain what he was doing and gave me tips on keeping my A/C unit running smoothly and efficiently. It was a very positive experience.

1. Acosta failed to give service discounts promised in annual maintenance agreement. 2. Acosta failed to honor a warranty on a defective thermostat. 3. Acosta wired a new thermostat incorrectly. They charged for a service call to correct (unsuccessfully!) the wiring problem they caused. Ultimately, we had to call another HVAC company to wire the thermostat correctly despite being under service agreement with Acosta. 4. The failed on multiple occasions to return calls concerning billing and warranty issues. We made many calls to Acosta asking to speak either to Mr. Acosta or any manager. They were never in and they never returned any call.

They always make sure our filters are clean. One time we had a problem with mold upstairs on the unit in the attic, and they were very good about taking care of it.

I had used this company in the past & had purchased an annual service contract. Rodrick was on time & even removed his work boots before entering my home. He was courteous & answered all my questions before performing work. I was happy with the work performed.

The service man was prompt, courteous, and helpful.