Acosta Heating & Cooling

Dear Acosta, I am one of your priority customers as I pay for the bi-annual maintenance. I have called multiple times over the past couple of months and have been promised information and a visit by a supervisor to fix an issue that has been ongoing for years. I do not know what I need to do to get a phone call returned. I do not understand what I am paying for if I am getting ignored. It would appear that I am just flushing money down the toilet. I have called, emailed and sent a notification through your websiute. Maybe you will respond now that my request is in the form of a review? Thanks, Priority Customer being ignored (but still getting charged)

They were excellent, everything went smooth, they were immaculate and no damage at all.

I selected Acosta for a quote due to Angie's List and manufacturer's ratings, The Acosta scheduling representative indicated this process would take about 90 minutes, and I would receive quotes the same day. When the individual arrived on Friday afternoon, he came without a ladder to access my attic, and had to borrow mine to do his job. When finished looking at my current system he could not use the computer well enough to complete the quotes. After spending almost 2 hours just evaluating my existing equipment he asked if he could come back on Sunday afternoon to finish the process because he needed to stop off at another customer's house before 5:30 to top off the system so they would have cold air. While at my home he talked more about the BBQ he was planning on cooking that evening, than he did about what I needed in a new system. There was a total lack of professionalism on his part. He left dirty hand-prints all over the access door to my attic. He did come back on Sunday afternoon with a quote, but it did not contain everything I requested. It was the following Tuesday before I received the final quotes. Another individual called as a followup later in the week and ask me to rate their service on a scale of 1 to 10. He laughed at me when I rated his representative a 2. He asked why and explained what had occurred. He never apologized for the poor service. I contacted seven companies for quotes on a two-system replacement. All but Acosta performed admirably except Acosta. They were punctual and provided all the quotes I request prior to leaving my house. They were also careful to prevent stains to the carpet or attic access. One even cleaned the mess the Acosta rep had left on the attic access. I am surprised and appalled by the service I received from these two representatives of Acosta. The pictures show how the attic access was left.

Required payment for an estimate! I am not going to spend thousands of dollars on a company that won't provide a proposal.

Excellent! They were on time and professional. They don't even charge for service call.

HORRIBLE!!!!! They installed a unit that I paid 4500 for and a couple years later to find out they installed it incorrectly and it has been giving me issues with my air for these past 2 years. I’ve paid other people that showed they installed incorrectly and now they will not take responsibility for it. They wanted me to pay a “service call fee “ for them to come out to see THEIR mistake! After giving them a chance to fix it and spoke to the “manager” she laughed at me on the phone and said they won’t come out until I pay. This company is a rip off! I have pictures of what they did and because if their carelessness my unit is rusting. I had professionals confirm they are not doing their work!!!!! This is a scam!

Extremely well. Have used Acosta for many years, and depend on their high quality HVAC service.

It went very well. I had spoken to several contractors, including one that chose to bash other contractors. Acosta was always very professional and the price was equivalent or better than the others. The sales rep let me change my mind a few times and patiently worked with me. I also found out that they have a contractual relationship with Costco. So as a Costco member, I got good discounts and the assurance that they stood behind the work of Acosta. The day of the install they had 2 crews present. There was an initial mix up about equipment, but they were prepared to give me an even better deal if they could not sort out the problem. Turned out to be a non-issue after all. It was a long hot day (August), but they got the work done in the one day. Finally, they handled my Duke and Piedmont rebates directly and set up my inspection with a set day and small time window. I couldn't be happier.

Our new HVAC system was installed 12/20/2017. Our comfort level has decreased: We turn our heating down by 7 degrees F at night, but on cold nights the system takes over 4 hours to get back to the set daytime temperature. Acosta says we must not turn the heating down by more than 4 degrees. So we now have to choose between being too warm at night or cold in the morning. Supposed, this is because the unit is so efficient and not over-sized. It is too early to say if the higher efficiency shows up in substantial savings. The installers were on time and courteous. They did, however, leave the work area dirty, with left-over food and drink, and our garden tools strewn about. The crews explanation of the controls and electronic thermostat was rushed (after 6 pm) and inadequate.

he found the problem in no time but of course it took a little while to fix it. so many wires to go through and replacing the part was a pain in itself. i was very happy with this technicians work and attitude. very happy with Acosta heating and Air. nobody else will touch this unit except them.

Greg was excellent, where other companies told us we needed to replace our units, he told us that we had 8 to 10 years of life left in our heating unit. He said it was in excellent condition and should not have to worry about it. Our A/C was nearing the end of it life, explained in detail how the A/C worked, the type of unit he recommended. It was so refreshing to hear a repair say that our heating system did not need to replace, so instead of selling us something he saved us lots of money. We plan to us Acosta Heating & A/C in the future, as I found out that their repair people do not work on commission where most our companies do.

three and sometimes four men did the removal of the old unit and the install of the new unit. All were very professional while at the same time very friendly and personable. They did an excellent job.

I received a fast and professional service from Micah H. I am a new owner of the condo. He took a time to explain how the system works and showed me how to change the filter.

TAYLOR DID OUR SERVICE AND WAS VERY PROFESSIONAL, THOROUGH AND VERY NICE. WE HAVE USED ACOSTA FOR MANY YEARS AND HAVE ALWAYS BEEN SO PLEASED. THEY ARE A GREAT COMPANY. KUDOS TO TAYLOR B!!!

Taylor was very punctual, courteous and professional. Explained the work done to my complete satisfaction.

AWESOME! In addition to checking out our heating systems, Taylor, the tech, noted a leak while he was under the house! We never would have known about it. Luckily, we were able to head off a MAJOR problem thanks to Taylor and his attention to ALL details of our home! He readied our heating units for winter and helped us avoid a costly repair in the very near future. THANK YOU SO MUCH!!

My AC died on a 90 degree Friday night (as they like to do). I called my previous small firm for help and discovered they'd been purchased by a MaJor company. I got a quote from them but didn't really like the vibe or the cost. I called Acosta and was WOWED at every turn. Insanely fast call back, available within hours to do the work, and extremely professional. The technician - Taylor - was super, super, super polite and helpful. I was so happy with him I initiated the topic of regular service and their cost was 27% lower than the first company that had gobbled up my old go to. succinctly I'd say Acosta has big company resources and expertise with a small company feel. I'm their happiest new customer!

Excellent! Taylor was here early (and Acosta had called me to let me know he'd be here early if I was going to be available, which I was). Taylor was extremely professional and personable. It was a pleasure to meet him. He came across as extremely knowledgeable and explained everything to me in a clear and concise manner...in terms I clearly understood. He gave each unit (upstairs and downstairs) a thorough check up and told me exactly what I had...and what I needed to look out for. His explanation gave me total peace of mind about the systems. He answered every question I had and I was totally satisfied with everything. If any issues were to ever arise with the units, I would not hesitate to call Acosta and ask for Taylor. Just a fine young man.

Work was done promptly and very well. Will use them again.

The technician was friendly, and seemed genuine, but made some pretty big errors when evaluating and tuning up the AC. Used a chemical on the coils that stripped the manufactures paint off. Was told my system, and return lines were insufficient and sized to small (8'' return, a 10'' and a 12'' supply line) when I actually have 10' return and two 16'' supply lines. Also bad capacitor, and txv were sited in the report. Had to pay the contractor/builder come out to investigate as the home is only a few years old. All Acosta claims were found not to be true, and they actually found another problem that was missed. So in short, I do not recommend.

One of the big box retailers sent me their way. Though the Big box retailer and the equipment manufacturer (Lennox) offered different rebates, the quote I got from ACOSTA was way more than what I got from other vendors. For example, ACOSTA quoted me $2200 more than what I ended up paying for Lennox system XC16S036-230. Though I missed the rebate from the retailer, still I ended up paying $4000 less for two sets of units (two AC units, two Furnaces and two smart thermostats). ACOSTA team was very punctual and professional, but I decided not to go with this company solely based on overall cost.

I have a service contract with them.

I pay them for a yearly package where they come out twice a year. If I need them for anything else I get a discount on that. They've always done a really good job. They always show up on time. It usually takes about an hour to complete.

The only problem was the fuse was flipped off at the end. After I called because my air was not working, a technician came out immediately to find the problem.

The worker was on-time, courteous and explained everything in detail.