AAA Affordable Roofing

I EXPLAINED IN DETAIL THE ISSUES WITH THE HOUSE. OUR HOUSE IS ROUND. THEY STARTED ON 8/13. FOUR DAYS LATER WE HAD RAIN COMING IN. THEY CAME BACK AND SAID THEY FOUND MORE HOLES. WE HAVE HAD THREE OCCASIONS ON WHICH WE HAD TO CALL THEM BACK FOR LEAKS. THEY FINALLY SAID THAT THEY THINK THAT THEY MADE A MISTAKE IN THEIR ESTIMATION OF WHAT NEEDED TO BE DONE. THEY SAID THEY THOUGHT IT NEEDED TO BE RE-CAULKED OR RE-SHINGLED. WE HAVE NOT HEARD FROM THEM SINCE AND IT HAS BEEN ABOUT 3 OR 4 WEEKS. WE WOULD LIKE FOR THEM TO EITHER DO THE REPAIRS OR RETURN OUR MONEY.

NEXT DAY SERVICE AFTER HURRICANE IVAN. MOST PLACES HAD WEEKS OF WAITING. THEY GIVE A 1 YR WARRANTY ON PREVENTIVE MAINTENANCE WHICH IS GOOD.

I HIRED THEM IN FEBRUARY 2004 FOR A ROOF REPAIR. THEY SAID THAT THEY WOULD REPAIR MY ROOF AS MANY TIMES AS NEEDED FOR THE WHOLE YEAR AND IF I NEEDED A NEW ROOF LATER, THEY WOULD APPLY THE $325 TOWARDS THAT COST. I CALLED THEM TO HAVE THEM DO A REPAIR SINCE MY ROOF STARTED LEAKING REAL BAD AGAIN. THEY SAID SOMEONE WOULD BE RIGHT OUT AND NO ONE CAME. I'VE CALLED THEM EVERYDAY AND THEY'VE PROMISED SOMEONE WOULD BE OUT, AND STILL HAVE NOT COME. IT HAS BEEN ABOUT A WEEK. I REALLY THOUGHT THAT THEY WERE A GOOD COMPANY AND I'M DISAPPOINTED THAT THEY HAVE GIVEN ME SUCH A RUN AROUND.

THE PRICE QUOTED OVER THE PHONE WAS ALMOST THREE TIMES HIGHER THAN THE PRICE I PAID THE LAST TWO TIMES I USED THEM. ONCE WE AGREED ON PRICE, THE ROOFERS WHO CAME TRIED TO GET ME TO HIRE THEM APART FROM THE COMPANY TO PERFORM SOME ADDITIONAL MORE EXPENSIVE WORK THEY SAID I NEEDED. THEN WHEN I ELECTED TO GET THE WORK DONE THROUGH THE COMPANY, ALL OF A SUDDEN THEY NO LONGER HAD THE MATERIALS THEY NEEDED TO DO THE JOB AND SAID THEY'D BE BACK THE NEXT MORNING. HOWEVER, WHEN THEY DIDN'T SHOW THE NEXT MORNING AND I CALLED THE COMPANY, THE COMPANY HAD CHANGED ITS POSITION AND TOLD ME THE ROOFERS HAD SAID THE CONDITION OF MY ROOF WAS SO BAD THEY COULDN'T WARRANT ANY REPAIR WORK PERFORMED. THEY HAD TOLD THE COMPANY THAT I NEEDED A NEW ROOF. SO IN THE END, I WASTED THREE DAYS OF TIME (INCLUDING TIME I HAD TO TAKE AWAY FROM MY JOB) TO DEAL WITH THEM AND THEY NEVER FIXED ANYTHING, NOT EVEN THE ORIGINAL LEAK FOR WHICH I CALLED. THEY TOTALLY LACK INTEGRITY!

WE WERE NOT IMPRESSES WITH THE KNOWLEDGE OF THIS ROOFER. WHEN ASKED FOR SOLUTIONS TO A FEW MINOR CHALLENGES INVOLVED IN REPLACING OUR ROOF, AAA HAD FEW ANSWERS. WE DID NOT HIRE THEM AND FOUND A CHEAPER QUOTE ELSEWHERE.

FAILED TO HONOR WARRANTY. I PURCHASED AN ANTI-MOLD ROOF AND WE SAW GREEN MOLD ON OUR ROOF. I HAD TO MAKE SEVERAL CALLS AND EIGHT MONTHS LATER, THEY FINALLY CAME OUT TO LOOK AT IT. AFFORDABLE AGREED THAT WE DID HAVE MOLD ON THE ROOF. THEN, THE WARRANTY COMPANY CAME OUT TO LOOK AT THE ROOF. THE GUY WHO CAME LOOKED UP AT THE ROOF AND SAID HE DIDN'T SEE ANYTHING, BUT REFUSED TO GET ON THE ROOF TO LOOK AT IT. HE SAID HE WOULD SEND ME ANOTHER CLAIM FORM, WHICH THEY HAD ALREADY SENT WANTING ME TO GET ON THE ROOF AND GET A SAMPLE. I CALLED AFFORDABLE AND ASKED THEM TO CALL ME BACK, AND I HAVE NOT HEARD FROM THEM. I FEEL I AM GETTING THE RUN AROUND.

I CONSIDER THIS COMPANY UNRELIABLE.

AT FIRST THERE WERE A FEW LEAKS, BUT THEY CAME BACK AND REPAIRED THEM AND EVEN REPLACED AN EXISTING SKYLIGHT AT NO CHARGE. WE HAVEN'T HAD ANYMORE LEAKS.

THEY WERE GIVING AN ESTIMATE TO A NEIGHBOR AND I WALKED OVER TO ASK FOR ONE. WE ACCEPTED AND CALLED TO SET UP A DAY FOR WORK. THEY TRIED TO MOVE UP THE DATE WITHOUT CALLING. WE HAD A FEW OTHER PROBLEMS WITH RETURNING PHONE CALLS AND GIVING MESSAGES TO THE OWNER. ONCE THE OWNER WAS BROUGHT BACK IN, THINGS IMPROVED. WE CHANGED THE COLOR OF SHINGLES AFTER DELIVERY. THEY HELD TO ORIGINAL ESTIMATE. THE WORKMANSHIP AND CLEAN UP WAS GREAT. THEY POINTED OUT ANY PROBLEMS BEFORE FIXING. WOULD RECOMMEND.

I SPOKE WITH MIKE EFIRD WHEN I FIRST CONTACTED THE COMPANY. HE WAS VERY COURTEOUS AND PROFESSIONAL. HE CLEARLY EXPLAINED HOW AND WHEN THE WORK WOULD BE DONE. HIS CREW WAS HERE ON TIME AS STATED AND COMPLETED THE JOB IN LESS THAN A DAY AND A HALF. THEY TOO, WERE VERY COURTEOUS. MR. EFIRD CAME OUT AND DID A FINAL INSPECTION AND CONFIRMED THAT I WAS SATISFIED WITH THE JOB. I AM VERY PLEASED WITH THE JOB AND WILL DEFINITELY RECOMMEND THEM TO OTHERS.

THREE APPOINTMENTS WERE MISSED BY THIS COMPANY. VERY DISAPPOINTED WITH THE SERVICE OF THIS COMPANY.

I CALLED TO HAVE THEM COME OUT AND REPAIR A LEAK IN MY ROOF. I ASKED HOW SOON THEY COULD COME OUT, AND WAS ASKED IF I WOULD BE PAYING CASH. I ASKED HOW THIS EFFECTED WHEN THEY COULD COME OUT AND WAS TOLD THAT CASH WAS EASIER FOR THEIR RECORDS. AGAINST MY BETTER JUDGMENT I SCHEDULED AN APPOINTMENT. THEY DID NOT SHOW UP AND DID NOT CALL. I CHOSE ANOTHER COMPANY.

EXTREMELY EFFICIENT. COMPLETED JOB IN 1 DAY, EVEN THOUGH IT WAS TEARING OFF 2 LAYERS OF ROOFING.

NO REAL SECRETS. THE CONTRACTOR DID A COMPLETE ROOFING JOB AND WORKED AROUND THE WEATHER TO GET THE JOB DONE IN THE DRY. THE WORK WAS TIMELY AND VERY PROFESSIONAL. OVERALL, EXCELLENT JOB.

THEY DIDNT RETURN MY FIRST CALL. MY SECOND CALL WAS ANSWERED FROM THE JOB SITE, AND THEY SAID THEY WOULD BE OUT BY 5, BUT THEY DIDNT COME. THIS HAPPENED AGAIN. I CALLED AGAIN TO EXPLAIN MY FRUSTRATION, AND THEY COMMITTED TO THE NEXT DAY, AND STILL FAILED TO MEET THAT COMMITMENT.

ASK FOR MIKE EFIRD BECAUSE THIS IS A FANTASTIC COMPANY! EDUCATED, COURTEOUS, PROMPT IN TIME, WORK AND PHONE CALLS. QUALITY WORKMANSHIP WITH A QUALITY PRODUCT. WE FELT THEIR PRICES WERE VERY REASONABLE. WORK WAS COMPLETED IN 1 DAY, WITH TOTAL CLEAN UP OF GUTTERS, YARD, LANDSCAPE and NAILS. EVEN THE DISPOSAL (DUMPSTER) CO. THEY CONTRACT WITH WAS PROMPT AND COURTEOUS. THE END RESULT WAS A PROFESSIONALLY INSTALLED, BEAUTIFUL ROOF. SO MUCH SO , THAT NEIGHBORS WERE ASKING FOR THE COMPANY CARD. WE ARE 200% PLEASED, AND WOULD USE THEM AGAIN WITHOUT A DOUBT. GREAT WARRANTY! WE COULD NOT ASK FOR A BETTER EXPERIENCE. WE HIGHLY RECOMMEND THIS COMPANY!!!

THE OWNER IS A LITTLE DIFFICULT TO GET A HOLD OF, BUT IS VERY KNOWLEDGEABLE AND HELPFUL ONCE WE MET. THE WORK CREW WAS ENTIRELY SPANISH-SPEAKING EXCEPT FOR THE FOREMAN, WHICH MADE IT A LITTLE DIFFICULT TO ASK QUESTIONS DURING THE INSTALLATION, BUT THEY DID A VERY NICE JOB, CLEANING UP AT NIGHT, AND REMOVING ALL DEBRIS, ETC. OVERALL, I''M VERY PLEASED WITH THE END RESULT.

THESE GUYS DID A GREAT JOB ON MY ROOF. THEY SHOWED UP ON TIME AND DID THE WORK IN ONE DAY. THE ONLY PROBLEM I HAD WAS WITH THE RETURN WORK TO REPLACE WET INSULATION. THEY WERE SUPPOSED TO SHOW UP ON SATURDAY. CALLED ME TO CONFIRM I WAS HOME, BUT NEVER SHOWED. WE RESCHEDULED FOR A FRIDAY MORNING.....NO SHOW, BUT DID LEAVE MESSAGE. THEY FINALLY SHOWED UP ON SATURDAY AT THE APPOINTED TIME AND COMPLETED THE JOB.

WERE VERY PUNCTUAL. THEY DIDNT FIX IT RIGHT AT FIRST BUT WERE RESPONSIVE IN COMING OUT AND FIXED IT AGAIN. THEY WERE PLEASANT TO WORK WITH AND I WOULD RECOMMEND THEM. THEY EVEN CLEANED MY GUTTERS FOR ME.

AAA AFFORDABLE ROOFING SHOWED US THE DAMAGE PRIOR TO THE REPAIRS, AND CHARGED VERY REASONABLE PRICES FOR THE REPAIRS. ALL OF THIS WAS DONE IN A VERY RESPONSIVE AND PROFESSIONAL MANNER. CREWS WERE ON TIME, COURTEOUS, AND TOOK GREAT CARE WITH OUR PROPERTY, INCLUDING A VERY THOROUGH CLEAN-UP. THE MANUFACTURER''S WARRANTY ON THE MATERIALS AND LABOR WAS FIRST-RATE. SHAWN, D.J., AND OWNER MIKE EFIRD DO GOOD WORK, AND WE WOULD NOT HESITATE TO RECOMMEND THEM TO ANYONE.

THE COMPANY DID AN EXCELLENT JOB OVERALL. THE REPRESENTATIVE FURNISHED A LOT OF INFORMATION, ANSWERED ALL QUESTIONS AND GAVE A CLEAR, FAIR ESTIMATE. A LARGE TEAM COMPLETED MOST OF THE JOB IN A DAY. THE WORKMANSHIP APPEARS TO BE VERY GOOD, THE NEW ROOF LOOKS GREAT AND THEY CLEANED UP IMPECCABLY. EVERYONE I DEALT WITH WAS COURTEOUS AND PROFESSIONAL.

THE CREW INSPECTED THE AREA TO BE REPAIRED AND MADE THE NEEDED FIXES QUICKLY. THEY WERE PROFESSIONAL AND COURTEOUS. THEY ALSO GAVE ME A BID ON PERFORMING FUTURE WORK. OVERALL, I LIKED THIS COMPANY''S WORK AND WOULD RECOMMEND THEM TO OTHERS.

A COUPLE OF DAYS AFTER THE REPAIRS, IT RAINED AND MY ROOF WAS LEAKING AGAIN IN THE SAME SPOT. I CALLED THEM, SAID THEY WOULD COME ON SATURDAY. NO ONE SHOWED, NO ONE CALLED ME EITHER. I PHONED THEM THE FOLLOWING WEEK AND THEY ARRANGED TO COME AROUND AGAIN, NO APOLOGY OR EXPLANATION FOR THE NO SHOW. THE GUYS FIXED 2 OR 3 OTHER PROBLEMS THE FIRST TEAM MISSED. ALL IN ALL I HAD HIGH HOPES FOR THIS COMPANY GIVEN THE REVIEWS, BUT I WAS DISAPPOINTED IN THE STANDARD OF THEIR WORK AND DISREGARD FOR MY TIME.

NOT ONLY THE BEST PRICE, BUT USED TOP GRADE MATERIALS, WERE VERY PROFESSIONAL IN EXPLAINING WHAT THEY''D BE DOING, AND WERE FAST! THEY ALSO DID A VERY GOOD JOB OF CLEANING UP AFTER THEMSELVES ONCE THE JOB WAS COMPLETED.

TWO OTHER COMPANIES QUOTED ABOUT TWICE AS MUCH FOR A NON-COPPER ROOF. ANOTHER COMPANY FAILED TO SHOW UP. FOUND AAA THRU ANGIE''S AND COULDN''T BE MORE PLEASED WITH THEIR WORK.