1-800-GOT-JUNK?

Keep in mind i have used their services before and they were great but this time it was not what was expected. Arrangements for Items to be picked up on 10/24/23. Provided picture of items to be picked up as requested. was advised of the terms, pricing, and how it actually works. At this point i advised them of the amount I would be spending so they began loading items i went back inside and waited until i was told the task had been completed. Initially it looked like a lot had been removed and was thinking all that could be removed was removed. ‘So paper work was signed and fee paid. I decided to take another look at the items not taken and realized (my opinion) not very much was taken. After scrutinizing over the job that was really wasn’t performed . I contacted customer service on 10/27/23 advised someone would be follow up with me shortly. On Monday 10/30/23 Shuan Bryant a manager returned my call discussed the issue the removal and me to provided pictures of the items before and after of items removed, i was told he discuss the matter with his general manager and would get back in touch with me with a resolution and/or decision. Which i never got a return call i had to call Mr. Bryan— the manager and was advised that after reviewing the pictures according to their stipulations and terms all procedures were followed and the fee was correct . The only thing they could offer was the remaining items could be removed at half price . I respectfully declined stating i overpaid the first, Thanks but no thanks and will not be using them again, JUST KNOW I USED THEM BEFORE AND IT WAS GREAT THIS TIME THEY ROBED ME. YOU TELL ME DO IT LOOK LIKE $300 WORTH WAS REMOVED ??!!??!!

Very ‘in your face’ employees. Prices have sky rocketed. Will never use them again.

They were great. Came on time, worked quickly. Very pleasant to work with.

I went online and made an appointment for Saturday for the window of 11:30-1:30. At 1:30 I had not heard from the movers or anyone at the company I call the number that was provided in my confirmation email. I was immediately placed on hold. When the gentleman came on the like he wanted to take my number so someone would call me back instead of continuing to hold. This was BEFORE he even gave me a chance to give him any details. I told him I wanted help now as no one had shown up. I was connected to Customer Service. There a person put me on hold to contact my drivers. She came back on the line to tell me they were on their way and would be calling me within 10 minutes. The movers did call within the 10 minutes only to tell me they couldn't get to me for 40+ minutes but it might be longer if they have to go drop off some junk. I get that appointments can change but without any communication?!? Unacceptable. I have used Got Junk for years but recently have found their service to not be as good (late arrivals, no shows, rude customer service). I have started to use other providers.

The workers were courtesy and fast.

They did a good job for me but you have to be willing to pay based on how much space your're using on a truck when they come. That's how they determine the price to take away things. You're not stuck with it when they come. They will tell you how much. If you have certain amount of stuff, they will measure it. They will come in and tell you, "Okay. It's going to cost you X." You can say yes and they will be there. You can say no and they'll go away. It's kind of a win-win situation. You have the choice. I like them. They did a lot of work for me back in Charlotte before I was moving down here. I was happy. It was just a matter of if you're willing to pay to get it to be taken care of. When you call them and they come, you don't know yet what you're paying for. I would use them again.

Gentlemen called before arrival. Professional truck and crew. Came in at the pre-arranged quote. Knocked down our shed and took all materials including roof material, plywood, garbage, fertilizer and ladder. Job done in 30 minutes with no complaints from guys.

unknown

Very professional service. Removed all of the belongings that I was not taking with me when I moved house. Some items of furniture, along with some tools and large items that would not fit in curbside trash. They took care with the furniture items as they were in good enough condition to donate (which the guys indicated they would do). Very happy to know that what I couldn't take might be beneficial to some one else. Reasonable price for the amount of stuff they loaded into the truck. Would definitely use them again!

From the phone call scheduling to the prompt service scheduled for the very next day I was very pleased with the experience and would absolutely use this service in the future. The two men that arrive to remove the junk were professional, friendly and quick to complete the job efficiently.

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They were great. They were flexible with the scheduling and very helpful, too.