STONE SERVICES INC HEATING COOLING ELECTRICAL

Stone Services Inc. charged me $475 for a $143 part; more than three times up-charge on this one small part. To be exact a 332 % mark-up. Total rip-off! I know the price they paid for the part because I saw their supplier's invoice for $143 taped to the part's shipping box. I also later priced the part number on line and I, as a private individual, could purchase that same part for $158 which included shipping. In addition, I also paid $89 for diagnostics fee, plus a $133.50 labor charge to install the part (took less than 30 minutes to install) and $35.62 tax. I called this company 3 or 4 times before I was able to speak with someone in charge, Pam Stone, a very disagreeable woman that could care less about customer complaints ... she said she didn't need me, a new customer, as they already had enough old repeat customers to fall back on. I would not use nor recommend anyone else to use this price gouging company. I will find a different company to work with in the future.

I since found the attic HVAC unit FULL of water, (approximately 10 gallons) and about to rise to the top of the pan. When I called they dismissed it and said "a technician would call me back" with no estimated time frame, then hung up as I was asking another question. I called them again and asked to talk to someone else and was connected to Pam Stone (owner). She was belligerent and extremely rude, to the point where I asked her to stop yelling. She responded, this is not me getting angry. I explained how much water was in the pan and it could overflow into the ceiling of my bedrooms. She said all of her technicians are dispatched for the day and she was unsure when she could have anyone come over. I explained I would have someone take care of the water and fix the drain pipe and expect her to be responsible. She scoffed and stated I can call anyone but I would be responsible for the payment. The technician did call and he explained the issue and what he did. The technician was very business-like and courteous. The actual service and appointment went smoothly. However the stress and being yelled at by a service provider is not acceptable. I would not use this vendor nor recommend anyone to use them. Perhaps the owner had a bad morning, but in no way do I expect the customer to feel belittled and yelled at.

Took a little over an hour, despite light rain. came within 2 days of rquest for service.

I was not happy because they did not refund my money. There was a lot of heat coming from the battery . I had to pay 5000 dollars to buy another unit. However, the director did come to inspect and they did some corrections in the work.

I believed they were supposed to pay for the fixing but at the end I was the one doing the paying. At least they should have given me a discount. They were not prompt and they were irresponsible.

I think they did a thorough job as far as on the like side. I thought they were expensive on the dislike side. They looked at each of the units and documented the branded unit as well as the date of manufacture.

Technician arrived on time and completed the job quickly. After asking if I had any concerns about the performance of the furnace, he replied to my suspicion that the heat exchanger might be cracked by explaining how it works and that the orange flame symptom I was describing was due to dust/dirt and not a crack.

This company is untrustworthy, and I would not recommend them to anyone. Although the work was competent, the price turned out to be ridiculously unfair. I had previously hired Stone Services in the summer of 2014 to do some work at my new house, on the recommendation of my realtor. Everything went fine, so I called them again in October to remove an electrical outlet in my laundry room and create a connection for my new gas stove (I already had gas service to the house, just not to the kitchen). Their employee, whom I knew from his work last summer, gave me a verbal estimate that the two jobs together would cost about $530, which I thought sounded fine. Because they had earned my trust with the work last summer, I made the mistake of believing what this man said and not requesting a written estimate. He charged me $221.54 to do the electrical outlet (which I paid) and then returned on October 14 with a couple of other guys to do the gas line. I was present during the entire time they were working at my house, and nobody ever said anything about the job being unexpectedly difficult, or taking longer than expected, so I was completely astonished to receive a new bill for $670, bringing the total charges to $871.54. This is close to twice the estimated amount, and completely unreasonable for the work that was done. I certainly never would have agreed in advance to such a ridiculously high price. I immediately called and talked to the manager, Jamie, about the new bill, and she said she would look into it. I didn't hear anything further until I received a second bill for $670 (dated December 24) threatening me with a collection agency if I refused to pay. I called again, and Jamie insisted that the charges were fair and refused to make any changes. I have filed a complaint with the Better Business Bureau. Never in my life have I been ripped off by a service provider to this extent, and I want to warn everyone else to avoid hiring Stone Services and being ripped off like I was. UPDATE January 19, 2014: I have been pursuing a resolution to this problem through the Better Business Bureau online complaint resolution process. As a point of fact, nobody at Stone Services suggested that the $530 estimate was only for the gas line until we were in the BBB complaint process. While Stone Services and I have negotiated a slightly reduced price for the work, the manager is also demanding that I remove this review from Angie's List, or else she will send the whole bill to collections. This is entirely unreasonable. I am confident that Angie's List members can judge for themselves when they read both sides of an account about a disputed bill.

I purchased this service through a "BigDeal", so there was confusion who should make the first contact . After waiting about a week for a call, I called the contractor and scheduled the service the following week. The contractor arrived on time and spent about an hour carefully evaluating the HVAC system. He then called me to tell me the condition of the system. Based on the age of the system, he asked if I wanted a quote to upgrade it. I said I would like to defer until next summer. There was no push to sell a new system.

Everything went very well. We have greatly enjoyed the increased comfort of the new systems, and they have been dramatically more efficient that the old ones. The people who work for Stone Services are very well qualified and hard-working. They have given us better service than we have ever had on servicing and at a reasonable price. They continue to service the system.

They were fine. I used the Angie's List messaging tool and scheduling was fine. They were easy to work with.

Promply came out to our home to give us an estimate, and answered all my questions. Went out of their way to send information from consumer reports to help me with my decision. arrived promptly, extremely polite sevicemen, cleaned up, wore covers on their shoes when in our home. answered all my questions during installation.

STONE SERVICES INC HEATING COOLING ELECTRICAL did a thorough job of inspecting the two furnaces and the two AC units within the home. They provided specific ages of the units, along with recommendations for upgrades/repairs that they deemed necessary.

They were professional and knowledgeable. They do a great job.

I haven't had them back, and I wouldn't. It took a while to set it up, and I felt like they were pushing for their services, and their prices were higher then other companies that I had checked with. They had priced out a new gas fireplace for me, and they told me that I would have to rip the entire wall down, and bring down the chimney, and their price was $2500 more than the other company that I went with. The work that they did was fine, and the interaction with them was okay.

They've been fantastic. We have a service contract with them and they are very good. They are really reliable and always come when they say they are going to come. They don't give you a window; they give you a time which is very good.

Stone Services Inc Heating Cooling Electrical was excellent. They came, for example, one night one a Saturday night when I couldn't get any help at all and I was without heat, the owner and his son came by after hours and didn't charge anything extra for it. It's little things like that that mean a lot.

I had a very positive experience with them. I would give them a god recommendation to others.

That was fine and they showed up on time, the prices were fair and they did what they were suppose to do. They were also courteous and clean.

They were very good; excellent. I thought the price was more than fair and the gentleman and his son were very professional. They were outstanding. They were very responsive and they talked about being on Angie's List and asked me to please provide feedback. They provided excellent service and were very good.

It went great and Mr. Stone didn't charge me a dime because of the nature of the malfunction (It was my fault). He gave me some great tips on how to keep this from happening again. (Namely, don't set the unit lower than 72 at the most) He also provided some great insight on how the system works and told me what signs to look for in the future. This is the third year in a row that we've used Stone Services and we'll continue to use them because of their friendly and personal way of doing things. The system that we have has been on its last leg for the past three years and we end up having to have them come out every season to fix this or that. Even though I know I should just buy a new system and stop putting band aids on my current one, these guys have never made me feel pressured into buying a new one. Instead, they continue to help us find ways of maintaining what we currently have and keeping it running at its highest capacity. The service technicians are always friendly even if its their last call of the day. Mr. Stone seems to employ professionals who really enjoy the technical and specialized nature of what they do for a living. You can tell it each time they come out, it's like they're geeking out on a hot rod or something. They genuinely seem to have a passion for their work. I would definitely recommend Stone Services to anyone in the area.

The technician was on time and the work was performed in a professional & timely manner.

HVAC is ready for the summer season, all good there. Light fixture needs replacement parts, still working with suppliers to obtain them for follow up service.

This company is obviously run by folks that care. Every employee contact has been polite and courteous. They arrived on time and finished on time. The duct cleaning was a new service for me. I have used the HVAC services for several years and have always been pleased. I will use Stone Services again!

They came on a Saturday and finished the job quickly and quickly!