Description of Work: We had our kitchen done, ripped out everything down to the sub-floor and up to the ceiling. We worked with Michelle and she was lovely. She understood our budget and helped us with choices that were beautiful but still within means. Bill helped us in selecting appliances and when I made a mistake with selection he fixed it with no harm done to the timeline or budget. My questions were always answered and everything was great.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$35,000
Leah C.
06/2014
5.0
home remodeling
+ -1 more
unknown
Description of Work: Remodeled master bath. Excellent work, details handled quickly and completely.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$30,000
PJ G.
02/2014
5.0
home remodeling
+ -1 more
Very well. Very prompt and professional, Will definitely use again
Description of Work: yard clean up bed weeding and clean up mulching
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$500
GARY P.
08/2013
5.0
home remodeling
+ -1 more
I told one of their girls what I wanted and she worked up all the plans and made modifications. She was friendly, did what I wanted and helped me on design and colors. The price was good.
Description of Work: I used Kitchen & Bath Galleries to remodel my kitchen.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
steve H.
07/2013
1.0
home remodeling
+ -1 more
If you would like to waste 6 hours of your life and delay your project by 3 weeks go with these guys. Nick is a yes man without the capability of follow through. He gave us the run around for 3 weeks and now, here we are, starting again from square one. Luckily, two of his competitors were able to turn around preliminary plans and bids in less than 48hrs. Here's our story... I contacted Kitchen and Bath galleries regarding a complete remodel of our kitchen. Nick, the designer, was on vacation but got back to me within the week. I met with him to discuss the project (he was late). We spoke for about three hours without accomplishing anything. He and a contractor came to our home later in the week to review the area and put in an estimate. He walked around awkwardly with a clipboard never really doing anything. A week passed I heard nothing from either of them. Finally, I received a short email stating that Nick was on vacation, again. Another week passed with no response to my followup email. Only after I wrote a bad yelp review about our experience did he respond to me saying that he was busy with other clients and other new clients. It seems clear that Nick has time management issues. We found out that he has been in possession of the contractors estimate for over 3 weeks. He must have also been too busy to press the forward button. Call me crazy, but I think a $20,000 job is worth better attention.
Description of Work: Kitchen design and remodel.
Rating Category
Rating out of 5
value
4.0
professionalism
1.0
responsiveness
1.0
punctuality
2.0
$20,000
Response from KITCHEN & BATH GALLERIES
Dear [member name removed], I am so sorry that we were unable to meet your expectations for the bid process on your new kitchen! Just a couple of points of clarification on your review: 1. We are busy! We installed two kitchens & three bathrooms last week, all of which fall under my supervision. Additionally, I bid on 10 new kitchen projects last week, all of which involve some combination of site visits, office meetings, computer design, pricing exercises, conversations with suppliers, and conversations with prospective clients via phone & email. All of this to say, we are simply not set up to churn out "quotes," as quickly as some of our competitors. Rather, each of our projects are very time and labor intensive, as we value to the design consultation process as integral to the successful building and installation of a kitchen or bathroom. In an effort to better serve our existing clients, as well as potential new clients, we are working to expand our team. In fact, a new team member started work this morning! We are still in the interview process with a few candidates to help on our design team. We are hopeful that this will expedite our bidding process in the future. 2. We provide estimates immediately! As I shared with you in our first meeting in my office, a project of your scope costs a certain amount of time & money. I provided you with a picture of what I thought it would cost to build your kitchen up front, along with possible alternatives to help keep things on budget. Specifically, in an effort to be helpful to you, I suggested a couple of alternatives that Kitchen & Bath Galleries doesn't even provide! You may recall that I suggested Ikea cabinetry or simply painting your existing cabinetry as a possibility to make room in the budget for other items, such as counter tops and appliances. While these alternatives wouldn't result in any profit for Kitchen & Bath Galleries, I suggested them in a spirit of being helpful, wanting only what is best for you and your kitchen project. We take the budgets of our clients and prospective clients very seriously. 3. We are not Amazon.com! As mentioned above, we simply do not strive to turn around "quotes" in an add-to-cart format. Rather, we work very hard to get to know our clients, their needs, and their dreams, in an effort to build them the best kitchen that we can given the parameters of the client's design sensibilities, time frame, and of course, budget. 4. I need a vacation! While I hope to get some time away with my wife and four children later this fall, I wanted to clarify two points in your review: my first "vacation," was time off recovering from surgery (I assure you, I would have rather been bidding on a kitchen!); my second "vacation" was a scheduled day off after working 6 days straight the previous week. 5. We wish you all of the best with you project! While I understand that we aren't the right fit for you or your project, we wish you all of the best as you explore the options that are available for your project. If we can ever be of assistance by referring you to another kitchen source, we would be happy to do so. Wishing you all of the best, Nick
Lisa P.
04/2013
5.0
appliance sales
+ -1 more
Our experience with them was excellent.
Description of Work: They got us a bosch single oven.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,887.55
NANCY B.
11/2010
4.0
countertops, glass repair, appliance sales, home remodeling
+ 2 more
We weren’t real happy with the quality of the sink. Otherwise they were really good. The quality was better than the others.
Description of Work: We purchased some things from Kitchen & Bath Galleries two years ago. We purchase a shower, glass enclosure, and sink from them.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$3,800
TIM H.
11/2010
5.0
home remodeling
+ -1 more
Everything about their work is excellent. I have no complaints at all. I would recommend them for sure.
Description of Work: I used them for kitchen remodeling.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Joel D.
06/2010
5.0
home remodeling
+ -1 more
The guys the the Durham location were very friendly, low pressure and had some helpful advice about saving money or buying the less premium products while still getting the look we wanted. They don't have truly "cheap" stuff but they do have some variety and get some good prices for what they have. They were thorough and helpful with the proposed layout and basically just listened to what you wanted, but had some info on what was trendy too. Their price basically beat Lowe's too. If we get out money together to actually do this renovation, we will definitely consider them again.
Description of Work: Provided estimate and proposed layout and equipment list for kitchen cabinet and countertop renovation.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Sheryl F.
11/2008
5.0
home remodeling
+ -1 more
This is the best company I've ever worked with. The staff and their subcontractors are so easy to get along with. The staff is so responsive. They are able to discern what you're after when you may not even know. I had a pretty good idea of what I wanted in my kitchen, but was stuck on at least one major point. The designer I worked with came up with exactly what I wanted. My footprint was very restrictive and they did a terrific job cramming in everything I wanted. And the subs were terrific. I used the contractor they suggested and I highly recommend him as well.
Description of Work: K&B Galleries gutted my kitchen and replaced the cabinetry, flooring, appliances, countertops, and moved gas and plumbing lines, installed new lighting, took down part of a wall, repaired the drywall, installed new electrical outlets--the whole package.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$50,000
SHELAGH B.
09/2007
5.0
ceramic tile, lighting, home remodeling
+ 1 more
I was very satisfied with the work done. My kitchen looks beautiful now with the new cherry cabinets they installed. They were very careful with the installation of those fine wood pieces. Overall I would hire them again, because they are really good at what they do.
Description of Work: I had my 200 square foot kitchen remodeled. They installed new cherry oak cabinets and lights. They also replaced some ceramic tiling located in front of the sink. The project took approximately 3 weeks.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Kitchen and Bath Remodeling,
Appliance Sales and Installation,
Lighting,
Glass and Mirrors,
Countertops and Backsplashes,
Ceramic Tile,
Finished Carpentry and Woodworking,
Cabinet Making
FAQ
KITCHEN & BATH GALLERIES is currently rated 4.8 overall out of 5.
Sunday: Closed
Monday: 9:00 AM - 4:30 PM
Tuesday: 9:00 AM - 4:30 PM
Wednesday: 9:00 AM - 4:30 PM
Thursday: 9:00 AM - 4:30 PM
Friday: 9:00 AM - 4:30 PM
Saturday: 10:00 AM - 4:00 PM
KITCHEN & BATH GALLERIES accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa