HOME SERVICE NETWORK--TIM MADIGAN

It looks okay. The job was a little bit delayed. They were pleasant to work with. I was happy with the results. There are no problems. It was okay, and the job was done.

The worst experience of my home owner's life--and I have been in my home LONG time and do not expect perfection, but not just complete lack of professionalism--I have hired companies that have not done the best and most professional job, but I knew what to expect to get the basic job done. I had looked at this option for 7 years before taking the plunge. We have few vacations available & the family was excited about the home vacation option as well as spa capabilities for Mom (hip replacement) and dog that nearly lost leg (lots of PT for both). TIM MADIGAN of HOME SERVICE NETWORK (moved to Franklin Street after the debacle in 2007--very expensive rental location) was on site maybe 4 times over the course of the install time of 2 months and he was the preferred installer. The install price was VERY inflated; however, since he was the ONLY recommended installer and it was a custom job, I decided to just deal with the price and expect a quality job. I took out a home equity loan for the job, plus an additional loan--can you say buyer's remorse every time that payment hits my account every month?? My yard and deck have remained in shambles unfortunately due to lack of funds to correct. Family issues have become priority and this issue has fallen to the wayside. MY BIGGEST recommendation to anyone working with a contractor that has an ARBITRATION CLAUSE in their contract is to RUN AWAY or make sure that they change it because it is completely Draconian. His contract includes Arbitration as the only way to settle, like it is a happier, cheaper place for all--not so much. The Attorney General did like the case, but I had to go with contract or lawyer. Spending good money after bad is what they expect and expect you not to want to spend more cash. Arbitration allows them to not show up and participate with the problem--they win due to time. I WON nearly $12,000 in early 2007 and am yet to be paid (had to pay another $2400 to arbitrate and still not paid) because if they DON'T care about their credit AND/OR can change the NAME of the business (i.e. to their wife's name or another acronym change), then the debt goes unnoticed. I would NEVER normally give a bad reference to ANYONE, but BUYER BEWARE--HSN/Tim Madigan left 16" of dirt/contractor debris in my yard, killing all grass. Did not install required depth of pool, used old wood in work around decking, left uneven concrete under pool liner, shall I go on? Photos are key and can be provided upon request; I have them from beginning until supposed end of project. I always enjoy the work in progress of a home project and had NO idea that they would become evidence. Thanks for listening & I hope that I can help save someone from a lot of dismay.