Carteret Heating & Cooling Inc

I purchased an a/c inspection and yearly plan and given the ok for 3 a/c units (needed coolant and paid extra) Then system stopped working, called for repair. Got repair and paid for more service. Next a/c stopped working and froze pipes and damaged walls inside of my home. Charged $650 to fix for the 3rd time. Please don't use this company. They literally have no idea how to fix air conditioners. Went from everything is OK to $1000 in damage in 2 weeks!

Went very well. Willie came out to do the service and did an excellent job. Answered all my questions. Serviced the unit in the attic which was quite difficult to access crawling through trusses, etc.

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Easy to schedule, arrived on time, did all work timely, staff was friendly and easy to be around. Price was reasonable. However, two of the ceiling vent louvers were not reinstalled correctly when the vents were cleaned. Instead of calling them back I reinstalled them myself.

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Called 9-6 . Told person I thought I need replacement of duct work. Transferred to another person who said estimator would contact me. Never did. Had seen another review with same issue.

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They solved the problem.

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The technician provided excellent service. I won't hesitate to call Carteret Heat and Air if I need my heat and air conditioning system serviced.

Our AC unit was not working and he fixed it. He explained that the fact that it was a much older unit anf what we could expect going forward.

Was very polite and professional. He explained what needed to be done and the approximate price. No surprises. Also the girl I talked to on the phone was friendly and helpful. Will definitely use their services again if ever needed.

The service was almost immediate which was great. The technician came early the next morning and diagnosed the problem, then after calling us and getting the ok to fix the unit, he fixed it within the hour. Great service from the office to the field.

I had no issues with them and my experience was very good.

Service is scheduled for the end of June

After (6) service calls in (2) years, CHC installed a brand new compressor within (1) day and as seamlessly as possible. However, it was their actions before the purchase and installation that encouraged us to continue give them our business. Service: Hands down, service is CHC's forte - and something that every customer should weigh heavily into their decision-making. As stated above, they have provided our household with approximately (6) service calls. Unlike many other ENC businesses, CHC answers their phones and wants the business. It's our opinion that some technicians are more highly skilled than others (or rather more attentive to detail), however, most of the technicians that we've had are top notch. Sales: Working with the estimator was relatively considering he answered a plethora of questions after we did extensive research about the unit. ENC is not the place to go cheap on a heating/cooling system. Carrier is the equivalent to a Honda in the car world. It's relatively expensive, however, you get what you pay for so long as its maintained. There were occasional miscommunications, but nothing that prevented us from proceeding to do business with CHC. He was also willing to negotiate which was a plus! [We have elected not to disclose the price.] Installation/Service: Installation team was on-time, paid strict attention to detail (including cleaning), and was also thorough. Wires and pipes were tied down, circuit board was installed in its PROPER location, and the outdoor compressor was balanced and fixed to the platform. They even brought the very best of the service department to finish up the job. If you're in the market for service, installation (heat pump or geothermal), or even just a preventative maintenance plan, do your research first, and then be advised that CHC will always have our highest recommendation.

They kept our old unit running until new unit was in. Service was completed in one day. Cleaned up everything and hauled off old unit. We were very pleased with their prompt and efficient service.

He looked at EVERYTHING, including the air handlers, and found a gash in the ductwork that was diverting air away from the affected half of the house. The person who had put in the system 2 years ago looked at it last week and topped off the coolant but never looked at the system. This provider was very thorough, pleasant, professional, and gave us options to fix the problem, one of which my husband will do himself. We will definitely call Careteret Heating and Cooling again.

Carteret Heating & Cooling Inc have done our service for the last five years or so. They have wonderful customer service and they are very thorough. The guys gave me multiple options to find what fit our needs the best. Fitting the Air Conditioning, they started this last week. He went round the house and measured everything, and went under the house. They weren't the cheapest but I knew the customer service was good.

The technician arrived earlier than schedueled, got right to work, and finished quickly. He was able to knowledgeably answer all of my questions about new systems and their cost. I will call this company again whether I need service or a whole new system.