Response from Thomas Trades LLC
This review in which you gave is extremely undeserving! Your facts are very incorrect. If you would like me to forward my phone records, email records, and quick book records I would be more than happy to. I met with you and your partner on December 22nd at 9am. On time as usual. You and your partner asked me to price completing your 1st floor remodel at your property: installing 725 sq feet of ceramic tile, repair and smooth out the concrete slab, install 9 custom (9 feet tall) interior doors as well as 3 french doors, install 448 feet of baseboard, trim out all doors and several windows, custom frame, sheetrock, and trim out around a mechanical room with an access panel, build and install custom shelving in all the closets, repair all the walls where a previous painter over sprayed the doors by propping them up against the walls, paint all the walls, all the ceilings, and all the trim after installing, and lastly repair all the stress cracks and nail pops on the 2nd and 3rd floor, then paint those ceilings. When I left your property that day I told both of you guys I would have your material and labor estimate within 2 days. Thats precisely what I did. I worked December 22, 23, and Christmas Eve on this large proposal. After emailing this to you TWO DAYS LATER on Christmas Eve, I contacted [member name removed] at 11:14am ( I checked my phone records) just as I do All of my customers to ensure they received this via email and to ensure the email address was correct. He did not answer. I left a voicemail. When I returned from Christmas vacation on December 26th I contacted him a 2nd time at 1:51pm. No answer. I left a voicemail and again have yet to get a response from either one of you. If anyone should be graded so low on responsiveness it would be on your end and not ours. We have worked Extremely hard to earn the 50+ straight A ratings earning Angies List Super Service Awards for both 2013, and 2014. This rating that you gave us we absolutely do not deserve and is very unappreciative. In fact if you read almost every one of these reviews they commend us that our best attribute is our punctuality, responsiveness, and communication. On top of that our quality of work is top notch! The total material and labor cost was $16,880.41. Not a random $17,000. I spent hours collecting these numbers for you and kept my word by sending you this proposal within 48 hours. Most contractors for a job this size do much worse especially during Christmas. I would appreciate it if you would remove these remarks of slander on my company and acknowledge that my company could be jeopardized by a senseless review like this. Again, If you would like me to forward my phone records, email records, and quick book records I would be more than happy to. I apologize that there has been a miscommunication, but it is not on our end. Best of luck