Unlimited Resources LLC

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WORK WAS AVERAGE

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Everything went very well. No complaints.

When I first contacted Robert, he asked me for the list of items that needed work. After reading the list, he wanted to see the home to better understand the scope of what needed to be done. Since we had not yet closed on the home, and didn't have keys, Robert suggested that he contact the real estate agent to gain access. Once he had our ok, he contacted the agent, met her at the house and was able to put together a cost estimate that was comprehensive and very reasonable. Because of his ability to get this done prior to closing, we were able to attend the closing on a Monday morning, and he was able to start work later that same day. He and his staff were professional, thorough, and very pleasant. We are so glad that we hired Robert. My husband and I are very pleased with the work that he did, and will certainly recommend him to our friends and family, and would, without hesitation, call him again the next time we need some work done.

We purchased a "Big Deal" for services from Unlimited Resource. We had several projects we wanted to have done, and wanted to get them done professionally. We had not used a contractor before and saw how highly rated Unlimited Resource is on Angie's List, so we went ahead and booked the service.We had an enclosed but unfinished mechanical room in our shed where our water heater is located. It is a concrete room with a doorway but no door, with two of the walls and the ceiling unfinished at the top. We also had a toilet which was gurgling and a leaky sink. We also had some stone and concrete steps leading to our gardens which were chipping and crumbling, with a retaining wall we wanted expanded. I explained what we wanted done and Robert, the president of the company, came out to look over the site. He came up with a workable plan to execute, and we arranged for a date to begin work. The largest portion of the job was going to be the shed and the steps. We already had the insulation and much of the lumber needed to finish the mechanical room, but needed some plywood to cover the areas to be closed off. Robert and his guys purchased the plywood necessary and got to work. The job was done by two workers, Nathan and Jason, with Robert lending a hand as well as managing. All three were personable and friendly while being quite professional in the execution of their work. While they were working on the shed, a plumber came separately to fix our toilet and leaky faucet. The shed took one entire day, with an hour or so of final touches to be completed when they returned. After determining the steps could also be done within the Deal, Robert ordered paving blocks to replace our crumbling stones, and his colleagues cleared off the broken concrete and leveled the support blocks so the new pavers could be laid on smoothly. Unfortunately the supplier of the new pavers told us they would be available on Friday 3/23 but did not have them until Tuesday 3/28. While we waited for the blocks to come in, Unlimited Resource extended the retaining wall. We reached the end of the time we'd paid for before the blocks were available, but the job was completed to our satisfaction and Robert delivered the blocks to our home when they became available. We paid 1500 dollars for the Big Deal, and an additional 1000 for the materials (plywood, pavers) which we did not already have. I work out of state during the week and my wife works nights, so the logistics of coordinating the plumber as well as the details of the work to be done were challenging at times. We missed the plumber when he came out the first time because he didn't have a way to call my wife, who was ten minutes away when he left. However, no project ever goes flawlessly, and Robert scheduled a plumber to come out when we would be home to meet him. The plumbing and shed completion were very well done and we are happy to have the jobs completed. It was unfortunate the the paver blocks were not available in time for the job to be done, but the guys kept busy and used their time very well on the rest of the job, despite the failure of the supplier. It doesn't reflect poorly on Unlimited Resource that their supplier misinformed them. UPDATE: The blocks ordered from the supplier were expected on Friday and delivered on Tuesday. I was not too upset that we did not get the blocks in time for the workers to install them, but when I returned home and saw the blocks had been delivered, I was very disappointed. We have brown and earth tone stones (by Belgard) in the rest of the landscaping. The blocks we received are concrete grey. Additionally, Belgard has specific styles of blocks used for walls and steps. We wanted steps and got a wall kit instead. I contacted the supplier, who told me that they ordered what was requested. Now we have eight hundred dollars' worth of grey wall blocks which are not suitable to make steps. I am working with the supplier to return them, but will still have to pay for someone to come pick up nearly a ton of stone. I am very happy with the work Unlimited Resource actually did, but I am disappointed with the carelessness of the ordering. I feel that the company ordered the wrong material without any plan for how it would look. Based on the work done prior to the blocks arriving I would have recommended Unlimited Resource. Now that I see what they ordered for the project (and am left to deal with that error myself) I would not. UPDATE 2: I have now spoken with the supplier, who referred me to the invoice for the ordered material. The invoice shows that what was ordered was "cap and risers," which is the nomenclature for a wall kit. No color is specified. The supplier is unable to refund the money and take back the stones, as the manufacturer does not take returns and the supplier provided exactly what was ordered. I then spoke with Robert of Unlimited Resource and explained the situation to him as I see it. To wit, the paperwork shows he ordered the wrong materials, and when it was delivered he personally picked up the wrong material and then brought the wrong material to my home and left it, while no one was there to approve it. As someone who is not a professional landscaper, it took me less than a second to identify the material as being the wrong color, and less than a minute to identify it as being not steps. Yet Robert spent an hour or more loading them by hand into his van and then delivering them to my home. I am now left with 800 dollars worth of the wrong color of stone, to make a wall I do not need, and my steps still need repair. The materials Robert provided are not usable for the job, and he refuses to take the material off my hands. As I said above: the work they did was fine. However, they obtained the wrong color of the wrong material, delivered it without a thought to the fact that it does not match my existing stonework nor to the fact that it is not steps. I now have a ton of stones which are useless to me, for which I paid Robert and Unlimited Resource nearly three thousand dollars to fail to complete the job. UPDATE: E-MAIL CHAIN From: (company e-mail) Sent: Wednesday, March 21, 2012 10:15 AM To: (Member e-mail) Subject: RE: The steps should be in on Friday, I would need a check made out to Poultry Villa for $768.60 on Friday morning. The plumber wont be back in your area till next week so I will look to get a different one out there for Friday. The materials we have already purchased is around 100 bucks and we will possibly need more plywood if you would like to finish the outside walls on utility shed. The Castle wall blocks to finish the retaining wall to the stairs will be another one hundred or so. I'm also sorry if you feel that our company has failed to provide top notch service to you. Robert Arriaga Unlimited Resource 919-696-2381 URintheTriangle(dot)com UR-NC(dot)Com -------- Original Message -------- Subject: RE: 2052 Russell Chapel Church Rd From: (Member e-mail) Date: Mon, March 19, 2012 1:04 pm To: (company e-mail) Okay, thanks for letting me know. From: (Company e-mail) Sent: Monday, March 19, 2012 2:52 PM To: (Member) Subject: RE: My plumber will be there tomorrow before noon to check out the toilet tank and dripping faucet, his name is Mitch. Robert Unlimited Resource 919-696-2381 UR-NC(dot)Com -------- Original Message -------- Subject: From: (member e-mail) Date: Fri, March 16, 2012 11:55 am To: (company e-mail) Robert- The dimensions of the ceiling and gap in our shed for Monday: Ceiling: 8' x 13' The gap is 17" high, along one 13' wall and one 8' wall. We should have all the lumber you'll need other than the plywood. Lowes Hardware is about 2 miles from us if we need to get more supplies in the course of the project. Looking forward to seeing you out here Monday morning. I will need to leave around 10:00 for work, but Claire will be available until around 1:00 each weekday. Have a good weekend. UPDATE 3: When discussing this with Robert, he told me point blank that all I could do was submit a bad review because a lawyer would be too costly for such a small amount. Turns out this was the one part of his job he is competent and informed at: getting sued. He was right. After spending the time and money to hire a lawyer to demand payment and seeing Robert's petulant response ("Don't contact me again!") I can see that Robert is indeed familiar with the costs associated with suing him, and as such I should have taken his advice on that matter, if on no other.

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I hired Rob to complete a renovation that had had gone very poorly with a previous contractor. He promptly returned my calls and emails, and returned a proposal quickly, and was open to the modifications I requested. The work was done quickly and efficiently, but with a very professional looking finish. With my job being a 24hr on call, he was very respectful of my crazy hours, and adjusted as needed to my schedule changes, without loosing momentum on the project. His crew worked very quickly, yet obviously cared about the quality of the finish. My crown and moulding does not show seams, and the paint has a nice gloss. The walls don't show shadows, and the paint was even and has a nice finish. The back deck never looked so good it all its life. The exterior is clean, nicely painted, and has good appeal. The price was reasonable, and matched other quoted offers.

Once again having Robert as the property manager is one of the best choices I have made for my rental property. His company is always prompt and communicate well the things that need to be done, they are also very helpful in giving opinions on what can be done now or wait to save money. They have also come up with creative solutions to problems that has allowed us to do more to the house then we originally had though for not too much more cost. Unlimited Resource is a great choice for Managing and Maintaining our rental properties!

Very easy, we emailed them the colors and asked them to send us the bill when they were done. They had it done in less then two weeks and gave us a great price. Reliable and professional!

Unlimited Resource took measurements and brought samples to our house to select the vinal siding. They gave us a great price a few days later and I asked them to start Immediately. Everything looked great at the end and we will continue to use and refer them.

The whole experience went smoothly. From the first day the crew arrived until the final materials were cleaned up, we were pleased with the progress and work! The crew arrived when they said they would be here, and kept us informed about the progress. They took care to not dirty up our house by putting down plastic on the carpets and removing shoes when necessary. They cleaned up after themselves and never left us with a mess at the end of a workday. We felt they worked quickly and made noticeable progress each day, which we appreciated! The painting looks great, and they were careful in the few touch-ups that we requested. The Punch list was completed in a timely fashion, and we were pleased with all of their work!

Rob was very professional. He showed up on time, handled all of the work quickly, and cleaned up after he was finished.