Renz Landscapes

Overall, his idea for a permanent solution was a failure. The mulch is starting to break down already and we will need to replace it, as well as fix the steps, and add additional drainage. We now have to hire a competent landscaper to do what he failed to do. We had many issues along the way which included: 1) His lack of attention to our needs as far as aesthetics: We live in a community that has a HOA, and you can probably imagine how shocked we were when he just plunked the single pavers on top of the mulch without creating the agreed upon "steps". It looked very industrial and ugly! We had him come back to correct this issue, but even this was not properly done. When his crew dug up the area for the "steps" (2 pavers stacked on top of each other in a "U" shape), they did not add any support behind the pavers other than mulch. 2) His attitude was unprofessional - After an intense rain fell and the job was just completed, we observed that the runoff from our neighbor's yard had pushed over the mulch he swore would solve the problem. This was a total failure of our original requirements for a permanent solution to the drainage issue. When we called him to come back over and take a look. His respose was for us to go get a rake and rake it back in place. We expressed to him that it was not our intention to go outside after every rain storm and rake what should be a permanent solution, especially when alot of it washed away. We then led into conversation about how his plan for our permanent solution had failed. Aside from rolling his eyes and threatening to put a lien on our home for the remaining funds, he then admitted to us that we really needed to put more money into the project and perhaps a couple of catches would solve the issue, but it was not part of our budget anymore. For us, it was not so much the cost of the materials that was the issue, but the dishonesty and the unprofessionalism was a huge issue. Furthermore, we have never been told by a professional performing a job for us that job did not have to work, but rather, be done to the satisfaction of the person performing the work. We completely regret our decision and warn others to please make sure that your contract says EVERYTHING you want. What a waste of hard earned money!