Reilly's Handyman Services

HORRIBLE! Felt uncomfortable from the start, but gave the company a shot due to the "rave" reviews on Angie's List. When Norm saw what we requested to be done in our kitchen he stated "is this it? Is this the kitchen?". Yes our place is small, but how inconsiderate is it to say that when your obviously standing in the kitchen with a sink, oven, and fridge?!? We shrugged it off and went with him hoping the work would be better. One of Norm's employees got assigned to the job about a week later. He showed up early which was fine, came inside and stated that instead of what was listed on our estimate to use plaster for the kitchen ceiling reapir, he would use sheet rock as it would hold much better. I asked if this would change the price and he said he would have to go check with his boss Norm. He went outside to his truck and when I looked out the window a few minutes later his truck was GONE without a word to me! I gave him the benefit of the doubt, thinking maybe he went to go get sheet rock at the store so waited 10 minutes. My boyfriend called Norm 10 minutes later and said that his employee had left and won't be coming back. He told the employee to leave and that Norm was going to call to let us know which he didn't do because we called first. Norm stated the price was now changing to sheet rock and would be $100 more. We declined (ridiculous, as Norm was just out a week ago and said a price, why is it changing now?!) and he said "Ok, we will take the original price, we will call you next week to re-schedule". A week has gone by, and no call has come. HOW RUDE AND UNBELIEVABLE?!!?! What kind of business leaves someone high and dry like that without saying a word? The least you can do is have enough courtesy to go back inside and state you aren't going to do the job today, not get in your truck and drive off without saying a word to your client. Be honest with people. I had moved the entire kitchen around so they could easily redo the ceiling that day as they stated they were going to do, only for him to walk out on me. Unbelievably frustrating. DO NOT RECOMMEND THIS BUSINESS TO ANYONE! On Wed, Mar 29, 2017 at 4:59 PM, Kelsey Adams wrote: HORRIBLE! Felt uncomfortable from the start, but gave the company a shot due to the "rave" reviews on Angie's List. When Norm saw what we requested to be done in our kitchen he stated "is this it- is this the kitchen". Yes our place is small, but how inconsiderate is it to say that when your obviously standing in the kitchen with a sink, oven, and fridge?!? We shrugged it off and went with him hoping the work would be better. One of Norm's employees got assigned to the job about a week later. He showed up early which was fine, came inside and stated that instead of what was listed on our estimate to use plaster, he would use sheet rock as it would hold much better. I asked if this would change the price and he said he would have to go check with his boss Norm. He went outside to his truck and when I looked out the window a few minutes later his truck was GONE! I gave him the benefit of the doubt, thinking maybe he went to go get sheet rock at the store so waited 10 minutes. My boyfriend called Norm 10 minutes later and said that his employee had left and won't be coming back. He told the employee to leave and that Norm was going to call to let us know which he didn't do because we called first. Norm stated the price was now changing to sheet rock and would be $100 more. We declined (ridiculous, as the "boss" was just out a week ago and said a price, why is it changing now?!) and he said "Ok, we will take the original price, we will call you next week to re-schedule". Right!! HOW RUDE AND UNBELIEVABLE?!!?! What kind of business leaves someone high and dry like that without saying a word? The least you can do is come back inside and state you aren't going to do the job. Be honest with people. Grow up! DO NOT RECOMMEND THIS BUSINESS TO ANYONE!

Norm Reilly promptly responded to our call for an estimate. We settled on a mutual date. The electrician was prompt, very courteous and friendly. But above all the electrician was skilled and made the swaps of lighting fixtures without delay. He was neat and tidy throughout the job. The following weekend the painters arrived to patch the holes from the previous lighting fixtures, sand, and to paint the ceilings. These workers were prompt, clean, and did a fine job. Working with Norm Reilly and his team has proven to each be skilled professionals.

Received good advice and quality work

They were timely and professional. They honored any requests we had as the work was done.

It was in a timely manner but we didn't use him. For the timeliness of giving me the quote, I'd give them an A overall.

Too busy to take a little time for potential client. We are all busy, courtesy goes a long way.

Norm and his crew showed up when they said, his crew was professional and pleasant. Norm helped us out by taking over for a job that was initially started by another so called "handyman" who ripped us off and didn't complete the job. Needless to say we did not have all the funds necessary to complete the job he worked with us and was extremely fair. Norm we should have hired you first! Going forward you will be my first call for any additional work we may need...Thank you

They did an excellent job! Norm's team finished everything within a couple of days. Would definitely hire them again.

Fine. The work was done quickly and to my satisfaction.

It went great. Norm Reilly and his crews(carpenter and painting) showed up on time and began work. Mr Reilly periodically checked the work and made sure things were done correctly. I am totally satisfied with the work they did.

It took 3 weeks but Mr Reilly said it would. Job was finished on time and with good results.

For the last year or so I had been looking for a contractor to replace the horizontal surfaces on my exterior deck. Most deck contractors only wanted to do a full tear down and replacement, yet at the same time several of them told me that the deck really didn't require that approach since the basic foundation elements were in good shape. I ended up contacting Norm Reilly and he came out and agreed to quote the work. Mr. Reilly was up front with me that he had some scheduling issues that may push this work out several months. This was OK with me since I was not in a big rush. Work began in August (bad month for a deck repair!). There were several crew members on site doing the removal and replacement. I felt confident in the approach and quality of work that the crew provided. We ran into a few minor surprises along the way and Mr. Reilly added in some extra work at a reasonable price. The crew checked with me several times as work progressed to make sure that I was satisfied with the approach as well. I was a little worried because most of Mr. Reilly's AL reviews are at much higher price points than the work I needed, but he and his crew were attentive and did a great job in the end. I will certainly consider him in the future for other jobs if the need arises. I am attaching a few pics of the tear out, and a pic of the final results as well.

Fantastic job, reasonable prices, professional crew. One of the best parts of Norm's crew is that they provide virtually all the services needed with one contact. During the renovation there were several times where something needed to be repainted after a repair. Norm is able to bring in his crew on short notice to do these small jobs, saving me the work of having to contact and schedule someone else. They did such a great job that we used them again on my fiance's house to replace the roof and to repair siding damage. We highly recommend them!

This company will not perform work in Durham. I wish I could leave a comment without actually giving a rating. I gave a B because I don't believe it's fair to give a bad rating based solely on service area. I just think it will save some people time to learn that they won't come to Durham, even though the website says they perform services "throughout the Cary, Raleigh, Apex and surrounding areas." They were quick to respond to my message, at least.

The service, craftsmanship and attention to detail by Norm's crew was simply amazing. I was very impressed with all aspects of their work and cleanup. When it came time to pay, they even provided me with a discount from the initial quote.

I thought that the work went quickly and was well done.

Only good things to say about Norm's team. Norm was responsive throughout the process. He set accurate expectations, and always followed-up. The installation was performed swiftly and the final deliverable was of high quality. During the installation, the team had to create a solution to mediate for manufacturing shortcoming of casings, and the team came up with an excellent solution, which they cleared with us before implementing.

As always, Norms crew worked efficiently and can do anything. There are several people working so the job doesn't take too long. When it rained they worked inside when it was dry, they worked outside. The workers are very skilled and polite and prompt. I use norms crew for just about all jobs I need done and have always been happy. I have been a client of Norms for about 8-9 years.

Our initial intent was to replace 2 skylights and a casement window. Norm determined that the casement window replacement really only needed 2 sashes to be replaced and suggested I contact Pella directly. Following this path saved us approximately $1000. In regard to the skylights, we like the quality of the skylights and he made them fit into the existing openings. The one unexpected problem was in preparation to remove the old skylights, a roof leak and rotten roof was discovered, so we had to replace some sheathing and reshingle the whole roof instead of just the area surrounding the skylights. All worked out well and they installed appropriate wood trim on the interior of the skylights to provide a good final finish. We plan on using Norm in the future (if the need arises), and would recommend him to friends.

The crew was great and their work was excellent. They removed the old counter top and replaced it with granite that we'd chosen earlier. They cleaned up the area spotlessly and didn't damage in the least the wood floor or any cabinets. The old black splash was white square tiles that had to be removed, fixes done to the wall, and then new subway tile put up. It took much longer (2 days) than I expected but the end result was meticulous and beautiful. This is the second time we've call on Reilly's services for home remodeling and the price is reasonable; the workmanship is flawless. Highly recommended!

Perfectly. We had a bedroom, hallway and bathroom done. They were always on time, very conscientious prepping the space and did a fantastic cleanup. It was a big, messy job and it was completed efficiently and professionally. The price was in my opinion very reasonable. Would highly recommend and would not hesitate to use again for our next project. Very impressive.

Very good experience. Norm gave me a quote over the phone and had someone stop by to verify some questions I had. Got the work scheduled very quickly. The guys that did the work were very courteous and did a great job. It was some difficult work based on what was needed to be done but the guys had no problem knocking it out.

It was great! Working with Norm and all his crews was a pleasure. They were courteous, efficient, skilled and deliberately performed their job. I've got a Tutor style home so a lot of trim work was necessary. They encountered some unexpected issues but handled them efficiently and with minimal extra cost. I received about 4 estimates and Norm's was the most patient and knowledgeable of what needed to be done. I will hire them again.

Estimate left a great impression. Norm was knowledgable about what options we had for dealing with a rotten door frame and took the time to explain pros and cons of each option. He gave a fair price for the entire scope of work and stuck to it all the way through, which is very nice because he assumes the risk and stays out of nickling and diming. Scope changes were done well. As we went through the project new things come up (carpet, adding scope to the paint job). Norm added additional scope at the same fair price as the initial estimate and took the time to provide all necessary information required to make the right decision. He worked well with timely texting and emailing. A no stress experience - really nice! Timing and length of project needed some flexibility. Replacing the door frame turned out to be more difficult than anticipated (wrong size/type of door frame was delivered twice in a row, which forced the crew to stop working and resume at a later point in time). His crews worked well with our time constraints so everything worked out well in the end even if the project took longer than expected. Quality of work/professionalism: A few times I had to supervise quality myself: A text message came that work was completed but when I arrived or checked then additional touch up (stain job and siding/doorframe paint) or additional prep work for the ceiling drywall was needed because a difficult area of the ceiling did not hold up well after painting was completed. All of my requests for better quality were completed to my entire satisfaction (A rating) and very timely (A rating). There was no discussion that what I had observed and wanted to be fixed wasn't the right thing to do, which I appreciated (A rating). However that fact that I had to point out the issues myself resulted in a downgrade to (B) on professionalism. I would have loved to come home and find everything just finished without the need to get back to Norm even if doing so was a no hassle experience. Summary: I can recommend Reilly's Handyman Services if you have the ability invest some time into checking the work. I don't mind doing that and hence I'm very happy with what I got for my money.

t. We paid the end of the job.They came on time, worked hard while they were there, did additional requested work, cleaned up after themselves and did a great job! We would highly recommend this company. Before the job, they came out and gave us a free estimate. Also, they didn't require money up front. We paid when the job was completed.