One Source Appliance Repair

Unable to Diagnose Electrolux Oven Problem, but Charged $178 for it Anyway We called One Source to look at a 10-year-old Electrolux ICON wall oven that was not heating. A technician came out and was baffled by this "Canadian" oven (Thousands of Electrolux ICON ovens, manufactured in Canada, were sold in the U.S. before the line was folded into the main Electrolux line. Ours was purchased from the very reputable Wilkinson Supply.) He "diagnosed" a bad thermostat and said he would have to order the part and return with a second technician to do the repair. We were charged $110 for the trip/diagnostics and $68 for the part. A week later he and another tech returned (more bafflement over this strange Canadian model) They determined the thermostat was NOT the problem (and they had the wrong part anyway). At this point, they told my husband they just couldn't diagnose this rare "Canadian" oven, but it was "probably" the control board (an $800+ nonrefundable part). We opted not to take that crap shoot. Given that the problem with our oven was NOT diagnosed, and the part was NOT even the correct part, I requested a partial refund of the $178 we had paid for the WRONG part and NO diagnosis. They refused any refund. So we got NOTHING -- no correct diagnostics, no repair -- for our $178.

Brent made room to service our dryer within an hour of our call - professional, on time, notified of arrival, explained service and cost, very polite and personable- office personnel very competent and helpful as well- highly recommend this repair service

Their website says they “strive to provide speedy service.” But they do not! They say that parts will be “emergency shipped” and they use the phase “to get the part needed for the repair fast.” But that did not happen. I called them about 8:00am on a Monday. They could not come till Wednesday. Then I was told they needed a part. I was told it would be Friday before he could get the part from Fayetteville from Raleigh. Friday, I waited. No one called or came! I called at 8:00am Monday. I was told if the part came in, someone would come to finish the repairs that day. I was told she did not know why no one called me on Friday. If the part is not in it will be Tuesday morning. I told her I had an appointment Tuesday and needed him to come first. On Tuesday, repairman showed up, without calling, about 11:40. Luckily, he had just enough time to do the work before I had to leave for my appointment. It should not take 8 1/2 days to repair a refrigerator.

Donald called ahead, arrived on time, did a great job, and left us impressed and pleased. I'll call One Source again in the future when I have appliance repair needs.

Excellent, Donald with one source appliance repair was friendly and got straight to work, with in minutes my dishwasher was working😁, surprised he already knew the problem and came prepaired...would highly recommend them...A++++

This is my go-to for appliance services, since my initial service impressions of them with my LG dryer were excellent I called them again for assistance with my LG washer which was having an issue. I told them of an error message "UE" on the washing machine, and was told that they do not repair washers with that particular code. Rep provided me with LG number which was not correct, so called LG directly and asked for additional contacts for service. Was able to find another provider, and went with them. I understand that companies cannot provide service for whatever reason, but would have been nice to see this company have additional companies that provide services (in their high regard) that they could have directed me to. Nonetheless, will continue to contact them in the future, should need arise.

Great! The tech showed up right on time (actually a little early) and quickly diagnosed the source of the leak (leaking door seal) and also why the seal was leaking. He then corrected the cause and ordered the replacement seal. When it arrived he returned and installed it, and thorough tested it before leaving.

Performed diagnostic checks on all appliances; also cleaned all.

The technician replace heating unit and then serviced it by cleaning out the dryer and putting it back together. Very helpful and informative person.

It didn't. They no called, no showed then made up an excuse

One Source came diagnosed the problem & ordered a new motor. They were back in a week after the part came in and promptly installed the new motor which now works as it should. I'm very happy with One Source and will use them again if I ever need repair services in the future.

It when well Im just surprised how much he charge me for just putting a new switch for the dryer cost 182.94 dollars for 20mins job. The switch cost 33 dolllars.

Perfectly! Arrived on time and diagnosed the problem quickly and made repair all within an hour.

They were great. They were scheduled between 11am and 2pm. They called at 10:30am to let me know they would be there around 11:30am. They were professional and knowledgeable. An additional part was suggested to extend the life of the machine so we took advantage of the information. It was only an additional $13 for the part. They did a great job and cleaned up the area when they were finished. Highly recommend.

Awful. I will never use this service again. The technician was only interested in getting the $75.00 service charge instead of making any repairs on my refrigerator. He said he had 10 more service calls on the same day and needed to leave my call. 11service calls and no repairs @ $75.00 make a great pay day. Another rip off to consumers.

They were scheduled to arrive between 08:00-12:00. They called at 7:15 and told me they could come early if it worked for me. Unfortunately it did no so the service man arrived promptly at 8:00. He was very professional, personable, and answered any questions I had throughout the process. He diagnosed the issues and discussed my options with me in detail. I will use One Source again without hesitation.

They let me know that it would have been more expensive to repair than replace. The tech was on time, professional, and worked quickly. I'd call them again, no question!

I ended up ordering the part from Sears for $160 and doing it myself. A part they wanted to charge me $290 for.

The service was outstanding in every way. Aaron scheduled an appointment right away and immediately identified the problem. The part was ordered and a second appointment was scheduled in 3 days from the first appointment. The repair was made and the dishwasher is working perfectly. We would strongly recommend this company for appliance repair.

2 of us tried to start washer and no water would fill the machine. Maintenance at the complex checked water hoses to be sure the water flow was ok. I contacted One Source online Wed 4 pm and I received a call before 5 pm. Aaron came out first thing on Thurs morning. Turned on the machine and it worked - so since he was here I had him to a maintenance to be sure all was well. He is very pleasant as well as professional. I would call Once Source again

Brian came over to diagnose the problem with my microwave. He called ahead of time to let me know he was on his way and showed up when he said he would. He identified the problem, ordered the part, and came back to install the part. He was friendly and professional. Excellent work!

The technician was very professional and polite. He was also very knowledgeable and did a great job. I would highly recommend them to anyone and will certainly use them again in the future.

Brain, the serviceman, was friendly, punctual and professional. He did a fine job of diagnosing the problem (needing a new burner) and then replacing the broken one with a new one. I thought, however, the job was a little pricey. The new part cost $125.00 and the entire bill came to 290.67 (after using a $10.00 off coupon). I felt that the labor cost of $157.00 was high. I tried reaching the owner twice to talk to him about it. I was told he called me back and left a message, but I don't believe I ever received it and we never connected. Two visits were necessary to my house. The part took 2 weeks to arrive. Maybe I'm just naïve about home repairs.

Due to the ice maker producing small cubes, I called for service. Aaron and his assistant were able to come the next morning. Aaron carefully listened to what I had noticed, and he accurately assessed what was a tricky diagnosis to make! They replaced the entire housing for the water filtration system, which had become clogged due to the previous home owners not changing the filter regularly. Even though we had changed it, debris had still gotten in the hose and caused a lowering of water flow, thereby leading to small cubes. I was very impressed with Aaron's ability to decipher and fix the issue. They were pleasant, clean, and professional. I will definitely call Aaron with One Source for again.

It went great. I sent a message through Angie's List on a Monday, and on Tuesday I was contacted by the scheduler, and we set a time for "early Friday afternoon." They called around 1:00 to say he was at the parts place and wanted to make sure he had the correct thing, and that it would be 45-60 minutes. Then 90 minutes later he called back to say there was a hold up at the parts place and it may be another hour or so, and then called again at 3:20 to say he was 10 minutes out. I appreciated the updated. He arrived and seemed to know immediately what the problem was. There was a small issue that he didn't expect, and that took a bit longer, but he got it fixed. All-in-all it was under 90 minutes. So far so good.