On Tops Roofing

Quality work. Great service. Fair price. They came when promised. Did a good job. Finished on schedule. Good follow-up on minor warranty items. Glad I went with On Tops.

Why I have selected ON TOPS ROOFING to do the complete replacement of my 7,150 square feet roof: I look around and asked for several estimates from large to small companies, and I have selected ON TOPS ROOFING because: 1) I wanted “designer” shingles which are thicker and more difficult to install than “architectural” shingles, and I wanted the best workmanship warranty. ON TOPS roofing has done a lot of “designer” shingle roofs and is a GAF Master Elite contractor since a long time with a very large volume of installed GAF shingles. And because they are Master Elite, the GAF manufacturer can offer warranty on their workmanship job for 25 years (GOLDEN PLEDGE Warranty). 2) ON TOPS roofing is a “NC GENERAL CONTRACTOR”. This is a guaranty for good business and professionalism. Nevertheless, I received several estimates from other roofers not being “NC GENERAL CONTRACTOR”, 3) ON TOPS ROOFING was very well positioned for Price /work quality: My roof was a complex project with 63 roof facets, 23 valleys and a lot of flashings. ON TOPS Roofing was offering the same work quality (Hand nailing shingles. Open metal valleys….) than the largest more expensive company. Why I recommend ON TOPS ROOFING for professional roofing or re-roofing work: 1) The work went as contracted and scheduled with no surprises or misunderstanding. Brian, the project manager was on site most of the time, and always left messages when he had to leave to take more material or for other reasons, and always answered his phone, even after hours. He was always receptive to my remarks or demands, and everything has been done exactly the way I wanted. 2) At some point one flashing was not looking right for me, the day after they sent their flashing and metal forming expert to redo the job. 3) The team was very organized and professional. Now, after the work done I can really say that ON TOPS ROOFING offers an outstanding PRICE / WORK QUALITY ratio.

Very professional, great communication and a job well done. From start to finish, they were great to work with and offered a competitive price on our new metal roof. Highly recommend.

They were super, they were great. They are willing to work with me. Everything that I needed, they are very efficient, professional and I was very happy with their performance.

Ronald came out quickly, gave us a reasonable quote and completed the work quickly with a great and professional team. The work was top notch and Ronald handled all our questions, changes and any concerns in a timely manner and with grace.

great, finished and cleaned area in 1 day

Great work, did the job in one day. Excellent clean-up

I was very impressed from start to finish with On Tops and Chris. Chris set a time to meet to give us an estimate and arranged to visit house prior to appointment to measure an ***** roof and sky lights. We received several estimates but choose On Tops based on the way Chris presented himself (On Tops was not the cheapest or the most expensive but competitive). The roof was replaced in one day, On Tops had a large crew that worked very hard. Chris gave us the name of the on site supv. and we worked with him during the installation. The day after the roof replacement Chris returned to inspect the roof and the clean up. The roof replacement did not impact our neighbors and the clean up returned yard and area around house to original condition. Would definitely recommend On Tops.

They were fast, efficient and did a great job. We were not 100% pleased with a couple of things and they came right back out and fixed to our 100% satisfaction.

Initially, I was impressed with On-Tops. They were my 4th quote, and only because they were recommended from a client. Let me just go on record any say that I am not a person who is hard to please. Being an HVAC contractor, I always give people the benefit of the doubt, but I feel like I have been scammed. The salesperson was prompt, and professional. He initially came in at one of the highest prices I received, but quickly dropped his price when I mentioned I had other quotes. I am not going to complain about this..who wouldn't want a lower price? but most people would like it up front. My biggest issue is the "solution to my problems" that I paid an extra $800 for. My biggest complaint about the home are the amount of leaves that we have in the neighborhood. This was high priority when meeting with roofers, because they all "install gutters". I was sold these guards because they would be "maintenance-free" and "they are designed to only need a 3-5mph wind to blow the leafs off". Well, this is not the case. My skepticism began when I got home later in the day and the guys were installing the pieces of metal with holes in it on my gutters (no one called to let me know a time or that it was even confirmed). The one guy in the crew knew absolutely nothing, nothing about the product, he almost seemed scared to talk to me, but the other guy did most of the talking. Once seeing the product, I instantly started questioning how this was going to keep my gutters clean. Installer than tells me that they will need to be blown off several times a season.....wait what? Against my better judgement, I didn't say anything, I figured I would trust the sales guy and thought to myself, well they install these all the time, right? People must be happy. I bit my tongue because I was overall happy with the roof and service up to this point. After the install, I was told a magnet sweep was performed. We found 10-15 nails in the first day, most of which in the driveway and on the back porch (we have dogs, so this was very frustrating). I think a lot of this could have been prevented if tarps or something would have been laid down on the deck. We still have nails stuck between the boards. I find a couple nails every week (2 more this morning)...and granted...I'm not even looking for them. (This is after two sweeps of the house and yard). This morning, I looked into my gutters and noticed they are already collecting plenty of tree debris, acorns, etc. it's MAY and these haven't even been in a month and they already need cleaning?!?!This afternoon, I happened across my customer with a lot of old gutter guards in his garage...turns out that knows all about these "gutter guard" scams. The only thing they do is clog and rot the wood behind them. So basically I am left in the exact position I was in before these "MAGICAL" gutter guards were installed. This is the worst purchase I have ever made. It is rare that I ever review a company or a product (typically only if I am extremely happy)...but I feel the need to spread the word about this scam. I hope we can resolve this issue with On Tops, because if it weren't for this $800 lie, I would be happy with my roof.

We had a very good experience with them. They did an excellent job.

Overall they did a very nice job on our very complex roof. Chris Talton is extremely customer focused and he repeatedly made it clear before, during and after, that they wanted their customers to be satisfied.

On Tops replaced my roof as quoted and on time. They followed up to assure my satisfaction.

It went great. They are very professional and stand by their work. The roof looks fantastic and the finials really add to the look.

From the first call back to the final walk through the folks at On Tops Roofing were professional and easy to work with. We had checked other roofers and had good impressions of them but decided on On Tops Roofing for multiple reasons including price and how quickly they were able to start the work. We asked for some items that weren't in the original quote and they agreed to all of our requests with no reluctance at all. The project manager was very responsive and easy to work with. The only issue I had was some wood siding was damaged when they had to pull it from the house to install step flashing. The siding was old and needed to be replaced anyway so the damage just prompted us to move that project up on our priority list. All in all, we're very happy with the work that was done and would recommend them to anyone who needs roofing work performed.

The work was done while i was on vacation. I returned to find the roof completed however there was places in the yard that had been damaged, a little siding and a little trim that was also damaged. While this was disappointing OTR did say this was common with hot shingles and that the yard would recover. Some minor damage to trim and siding was also stated as common and was eventually repaired. Would have been nice to return to everything completed. Quality of the roof appears good, courteous staff.

I contacted them via Angie's List messaging, and they responded within 5 minutes!. They let me know that someone would call me to set up a time for the estimate. The person, Chris, called as promised. They were pretty booked but Chris found a way to get our roof measured the very next day. He prefers to come out and go over it with customers, but he was about to go on vacation and wouldn't be able to do that for a while, so he email me a detailed estimate. I appreciated his flexibility on that. We are choosing another provider due to cost, but I certainly do appreciate the responsiveness and professionalism of Chris and the office people who initially responded to my email.

They did an excellent job. They cleaned up during and after the job was done, were very courteous, professional and answered all of our questions. I highly recommend On Tops Roofing and would use them again. GREAT company!

After getting several quotes I decided to go with On Tops for not just the fact that they were willing to work with me on price a little but also the fact that out of the 4 or 5 quotes I received, they were the only company to get on my roof at the time of the quote and also point out other issues which I did know about. The other companies did not get on the roof and did not mention any other issues which are important to know up front. They did a great job in one day and I am happy with my new roof!

Absolutely incredible. They came and sized up the roof. Explained the process. Provided me with different options. I was originally going to go with the cheaper 3 tab shingles as this was an investment property but they explained that for not much more the better option would not only last longer but look much better when sold. They didn't pressure me on this but they were absolutely right. The work was done in one day. The clean up was great (couldn't say that about the next contractor that came in to paint and repair the siding). Highly recommend this company.

Estimates and scheduling went very well, good communication. Installation was done in a timely manner and cleanup was done well. Overall, I was very satisfied. I followed up with them to get gutters installed, which was done by a subcontractor, and that experience was very good as well.

Outstanding. Chris Talton came out as scheduled; was prompt; on time; provided a quote and explained every thing in detail as far as options. Left roofing samples and brochures with me. The work was done on time as scheduled at the quoted price. Very professional staff. The owner, president followed up with me with a professional "thank you" letter for your business after the project was complete. I would highly recommend On Tops Roofing to anyone considering purchasing a new roof. In addition to the roof, On Tops Roofing provided quality soffitt, fascia repairs and related painting and caulking; installed a new one car garage door and a single entrance door for the same building. I could not be happier.

We had used them for prior roof repairs and found another leak. We contacted them immediately to repair since our home was under contract to sell. They immediately scheduled an appointment and took care of the leak.

We can't say enough good things about this company. They were professional from the first phone call throughout the process. They met with us and discussed options, gave us material to read and review. Once that process was completed, we were provided a written contract to review/sign with specifics of materials, warranties, total cost and covered items detailed. It was very important to us to understand their process. I asked and they answered specific questions about long would it take, how many people would be working, the experience of the roofers, how do they protect the yard/deck and how do they clean up afterwards. We set an initial date which had to be changed once due to rain. They were easy to work with as we chose the next available date. When that date arrived, the project was completed exactly as outlined in my contract and our new roof was on in one day, the yard looked great (no debris/no nails). We've had many compliments on the roof--and also positive compliments from neighbors who witnessed the professional, quick and quality service that On Tops provided. If only every company were like this!! Highly recommend!

Great response time for any problems after the sale. They replaced my roof in May. I had a small leak around an exhaust pipe that was dripping into a drip pan on the furnace. I emailed Jonathan Kennedy at 8:30 pm and he responded by 8:32pm. They were at my house the next morning before 8:30am and fixed the small leak around the exhaust boot and even did a little extra to make sure we would not have anymore problems with that exhaust pipe. Great people, very professional. I would recommend these guys for any roofing need to anyone I know or meet.