Fabulous Floors Raleigh

Description of Work: Resurfaced hard wood floors in living room, replaced a/c removable vents with flush vents, installed hardwood floors in kitchen and blended into existing flooring.

Description of Work: Absolute worst experience I've had in 17 years of home ownership! Dishonest and very misleading! They were supposed to change the stain color and refinish our floors. | |Beware because their mode of operation is to not even have their own trucks and workers, but instead they cut major costs by subcontracting out to numerous smaller mom and pop operations and pay them very little and take the rest for doing absolutely nothing other then arranging things on the phone. | |There are enough small businesses that need to pick up extra jobs so it works out to undercut them in his favor by using them instead of buying all his own stuff and equipment. | |They misquoted me the over all price. They misquoted the subcontractor and he was forced to do work for little to nothing. When the subcontractor told him it was too much work to do the stairs for the price quoted, the owner said, "Oh come on, just throw it in." I took pitty on the guy and didn't make him do the stairs. | |We did them ourselves and it was hours and hours of hard and fine detail labor. Then to top it all off, the owner of Fabulous Floors said he would match home depots, quote and even do it cheaper. This is such a racket because he got us to go with him cheaper because he doesn't throw in the trim work like Home Depot! We got a bill at the end that was for an extra $500!!!!!!!!!!!!!!!!!!! | |I found out I have a friend that worked with them too and she got the same thing. One price was quoted and then she got an extra bill for $900 in the end because he had to do extra work to match the stain correctly. She was going through a divorce and had to go out and get a small loan to pay the extra unexpected amount! She even had the job in writing. | |Do NOT use this company. The owner was very condescending to women. I know he wouldn't have talked to my husband the way he did me. My husband is an attorney and we usually always get quoted in writing. This guy just seemed so trust worthy on the phone and just kept saying, don't worry about it, we will match your written Home Depot quote. Big fat lie! | |He didn't even honor the square footage that Home Depot measured off. He instructed the subcontractor to measure in a way that was more square footage because he counts all the floor space under the kitchen cabinets too-from wall to wall. | |He did not honor the Home Depot measurement and insisted on his amount... of course after the job was all said and done and it was time for us to pay. | |Unfortunately, my husband wasn't aware of all the arrangements and problems because we were in the middle of a chaotic move. So when I said I wouldn't pay the difference that we had not agreed to, he called my husband at work and told him the total, said it needed to be paid now, and got our card over the phone and charged the full amount without me knowing. | |My husband felt very played and so did I! I was very calm and tried to make my case and each time I did, Matt overspoke, interrupted, and would not allow me to talk. I had to stick up for myself and had to resort to actually yelling and saying that he had to stop talking and let me talk some. | |He finally listened and realized I wasn't a push over and credited me the cost of putting the quarter round down. Guess who didn't get paid? Guess who paid for the actual labor and quarter round out of his own pocket after my credit? The subcontractor. He told me that himself even though Matt denied it. | |I asked Matt how he sleeps at night. He blew up into a huge adult temper tantrum. It was unbelievable to hear his childlike rant! And pure lies. The subcontractor said that this is how this guy has made millions. He does this with all his multiple branches. | |He marks down the prices to beat competition, hires the individual small guy who needs extra jobs because he doesn't have the name and marketing, and rips him and the customers off. | |I told Matt that the next time he is living it up somewhere on the backs of lies, subcontractors, and good people like me, I hope he is constantly interrupted by the thought of me telling him how pathetic he really is.

Description of Work: Installed and finished new hardwood floor in kitchen and sitting area

Description of Work: Hardwood floors on lower level of our home were buffed, cleaned, and resurfaced. Was a two day process due to having to flip flop furniture from one side of the house to the other. However, given that the product dries within just a few hours and cures to be able to walk on the floors within 24 hours, it was an efficient process.

Description of Work: My hardwood floors were cleaned, primed and a finish was put on them. It was a at least a 3 step process. In comparing it to the competitor who began the project, they were very informative And complete and the results were excellent.

Description of Work: We had the downstairs of our home (all hardwood flooring) 'screened' and re-coated with polyurethane. This was approximately 1400 sq ft. They also touched up a few small spots with stain, which were either worn, gouged or faded.

Description of Work: Hardwood floor repair, sanding the entire first floor, staining new color, sealing and buffing.