Response from Consolidated Roofing Systems, Inc.
THE MEMBER CALLED OUR OFFICE AND ASK FOR SOMEONE TO GO OUT AND LOOK AT HER ROOF. I ASK HER WHAT SHE WAS LOOKING FOR - SOMEONE TO LOOK AT IT OR REPAIR IT OR REPLACE IT. SHE RESPONDED THAT SHE WANTED SOMEONE TO LOOK AT IT FIRST. AT WHICH TIME, I RESPONDED THAT IF SHE WANTED A REPAIR, WE DO NOT DO REPAIRS AND I DID NOT KNOW ANYONE WHO GIVES ESTIMATES JUST TO REPAIR A ROOF. ANY COMPANY OUR SIZE JUST GOES OUT AND DOES THE WORK AT SO MUCH PER HOUR. SHE DID NOT SEEM TO LIKE THE IDEA THAT WE WOULD NOT RESPOND TO HER REQUEST FOR AN ESTIMATE ON A REPAIR; BUT AS I TOLD HER, WE ARE NOT A REPAIR COMPANY. WITH THAT SHE SAID SHE HAD SEVERAL OTHERS WHO WERE WILLING TO GO OUT AND SHE HUNG UP. OUR COMPANY IS NOT SET UP TO DO REPAIR WORK. ALL OF OUR CREWS ARE 6-10 MEN CREWS AND ONLY DO RE-ROOFING. MANY SMALL 1-3 MAN OUTFITS ARE MORE THAN WILLING TO DO THAT TYPE WORK. WE ARE NOT SET UP NOR DO WE WANT TO BE IN THAT BUSINESS. LOOK AT ANY OTHER RESPONSES YOU HAVE ON US AS A REPLACEMENT CONTRACTOR AND YOU WILL GET NOTHING BUT TOP REMARKS. I AM SORRY SHE TOOK IT THAT WAY; BUT ALL ROOFING COMPANIES ARE NOT IN THE REPAIR BUSINESS. WE DO FULL ROOF REPLACEMENTS AND PUT A 10 YEAR 100% WORKMANSHIP WARRANTY ON OUR WORK. FOR 26 YEARS, WE HAVE TRIED NOT TO BE ALL THINGS TO ALL PEOPLE AND FOCUS ON WHAT WE ARE GOOD AT. I AM SORRY THE MEMBER TOOK IT THE WRONG WAY; BUT WE HAVE ZERO COMPLAINTS WITH OUR CUSTOMERS AND WE DO THOUSANDS OF HOUSES PER YEAR. WE APOLOGIZE FOR ANY MISUNDERSTANDING.