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Cary Plumbing Co

Plumbing, Water Heaters, Drain Cleaning,

About us

Cary Plumbing Company was started in 1982 by James Cooke on the premise that a growing community needed a plumbing service that focused on residential service, repair and remodeling. Cary Plumbing has about 35 full-time employees and runs an average of 22 GPS equipped trucks at any time. If you have an emergency after our normal business hours a plumber is here to take your call and dispatch our after hours technician. Cary Plumbing relies partly on word of mouth, customer loyalty, referrals, and a solid reputation for value and satisfaction to advance our company throughout the Triangle. We specialize in water heaters, the new tankless water heater systems, polybutylene pipe replacement, all phases of drain and sewer cleaning, backflow testing, certification and repairs, and well pump installation and repairs.

Business highlights

42 years of trusted experience
Emergency Services Offered

Services we offer

Repair & replacement of water heaters, tankless water heater installation, polybutylene pipe replacement, drain & sewer cleaning, backflow installation and certification, and other miscellaneous plumbing repairs.

Amenities

Warranties
Yes
Emergency Services
Yes


Accepted payment methods

Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.8430 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
89%
4
5%
3
1%
2
2%
1
3%


Rating CategoryRating out of 5
quality
4.8
value
4.6
professionalism
4.9
responsiveness
4.9
punctuality
4.9
Showing 151-175 of 430 reviews

Sharon S.
09/2013
5.0
plumbing, drain cleaning
  + 0 more
water was 'gurgling" in toilets when washer drained. Cary Plumbing found the clog immediately and solved the problem.
Description of Work: unclogged drains

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$175

Mack W.
09/2013
5.0
plumbing
  + -1 more
Work was performed as estimated with no additional costs. Both the estimator and the individuals later performing the work were very professional. I appreciated the professionalism of the estimator so much that I called his company and complimented him. The work was performed in the time estimated and the person performing the work also provided several recommendations concerning a booster pump which was part of the system. I will use this company again if necessary and highly recommend it to others needing professional plumbing services.
Description of Work: Replaced pressure valve (PRV) and rusting galvanized 90 degree elbow and several pipe segments in the main water line coming into the house from the city supply. Set PSI at 60 lbs on PRV.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$383

Daniel V.
09/2013
5.0
plumbing, water heater repair
  + 0 more
We've had issues with water flow that a previous plumber was not able to fix and rather attributed to us having a tankless water heater and said the only option was a $30k change. Cary plumbing was super courteous, friendly, and extremely methodical and within 20 minutes troubleshooted everything and tracked our flow issue down to the main water valve to the house (the one by the street outside the house) being 3/4 closed. The plumber explained a lot of technical details and showed how to do things and was very friendly and nice. I can't recommend highly enough.
Description of Work: diagnose and fix water flow issue

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$90

Ivan Z.
09/2013
5.0
plumbing
  + -1 more
We woke up to a sound of running water under the house on a Sunday, always a nice surprise. Pressure reducer valve had cracked and was shooting water upwards into insulation and subfloor, probably for a few hours. Called their number and someone picked up right away (didn't have to leave a message for a callback after-hours which was really nice). They explained their rates and asked if I wanted someone that day or wait till Monday. I couldn't go without water all day so I asked them to come out. They sent a technician who arrived within an hour. He saw what was damaged and fixed it in less than an hour. Price paid was for after-hours rate plus parts. I was a bonehead and forgot they had an Angie's List coupon until after I'd already paid.
Description of Work: Replaced blown valve in the crawlspace

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$240

Christin P.
09/2013
5.0
plumbing
  + -1 more
The pipe broke late on a weekday evening and I could not turn the water off. I called Cary Plumbing and they actually tried to help me for free over the phone. They got me to a point where I was able to turn the water off and not flood my house over the phone. Then they gave me the option of having a plumber come in late in the evening or get one first thing in the morning. He told me by waiting I until morning I can save on per hour labor cost. I went ahead and waited until morning and a plumber arrived on time as promised and fixed the problem quickly. He explained what was wrong and even set it up so that it doesn't happen again. The service Cary Plubming offered over the phone and the next day were amazing. Another company would have taken advantage of my desperate situation but Cary Plumbing solved my problem at a very reasonable cost. Highly recommended.
Description of Work: Fix a broken hot water pipe.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Ann C.
09/2013
5.0
plumbing
  + -1 more
Forgot name of repairman - patient & efficient.
Description of Work: Tried to fix leaky faucet - we ordered repair kit from Kohler. Fixed leak in pipe under sink.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$85

Bernard W.
09/2013
5.0
plumbing
  + -1 more
I started using Cary Plumbing over 10 years ago. I've had my house completely replumbed by these guys. They were excellent. I say, "were" because they fell off a cliff some time ago. Last year, I bought a gas range, and needed to have a hole drilled through the floor to connect to the gas line. Months before, my hvac guy had been doing some work in the crawl space, so I had him run a gas line over to just below where our range is, in anticipation of buying a gas range later. So when I upgraded to the gas range, naturally I called Cary Plumbing to have them connect it. They sent someone over for a quote, and he went under the crawlspace to look around after we'd told him where the oven is and that the hvac guy already ran a gas line over. This guy reports that no gas line exists. No gas line exists? What the heck? Next day, I climbed under the crawlspace myself and saw the gas line right where I told him it was. It was in plain site, with a bunch of extra coiled up. Just how one can miss this, I don't know. I called Cary Plumbing and asked for James. I got somebody else instead, and told him my story. I repeatedly asked him just how you can miss a gas line, and that he needs to send somebody else over. No affect, he wouldn't budge. I asked him if I could speak with James, but he sorta went mute at that point. A few days later, I talked to my neighbor across the street, who's also used Cary Plumbing for years, and he had a similar problem of incompetency. I don't know if James owns the business or not, but James, if you're still out there, come rescue this great company!! We need you!
Description of Work: Connect a gas line to my kitchen range (were supposed to, at least)

Rating CategoryRating out of 5
quality
1.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$20

Kelly M.
08/2013
5.0
plumbing
  + -1 more
Excellent job! Very thorough in the work.
Description of Work: Installed a holding tank of circulation system for Rinnai in basement

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,000

Sarah W.
08/2013
5.0
plumbing
  + -1 more
Only the 2nd time in my life I've called a plumber, and the first time was also Cary Plumbing. For both visits the plumbers (different staff members) were prompt, polite, extremely informative, and excellent problem solvers. It is a pleasure to work with service providers that really seem to care about quality of their service.
Description of Work: Fixed several problems in bathrooms. DIY had failed, due to complexity of the fixtures (faucet, toilet).

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

John W.
08/2013
5.0
plumbing, water heater repair
  + 0 more
Overall fine, the service rep was very knowledgeable and professional. My only complaint was that I had scheduled a 10am appointment, and they did not arrive until around 11:30. It left me wondering if the appointment was still on for the day. Other than that I was very pleased.
Description of Work: Flush /inspect/ routine maintenance on our tankless water heater

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$100

Siva R.
08/2013
5.0
appliance repair, plumbing
  + 0 more
Brooks came for the job and he was straight to the point and knew right away looking at the installation what needs to be done. He was quick, courteous and very professional. Also he did a very good job in terms of doing the installation per code Overall I'm very happy with the plumber.
Description of Work: Installed a new Washer/Dryer box and plumbing for washer/dryer set up

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

kristine W.
08/2013
5.0
plumbing
  + -1 more
The plumber fixed the problem quickly. He explained some procedures that may be helpful in the future.
Description of Work: unplugged toilet

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Charles K.
07/2013
5.0
plumbing
  + -1 more
Billy came and found that the bolts holding the toilet down were rusted out. He removed the toilet, verified the floor structure was not damaged, cleaned the plate, added bolts, new wax seal and reseated the toilet.
Description of Work: Toilet not seated properly.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$105

Suzan B.
07/2013
5.0
plumbing
  + -1 more
I've always had great service with them, and they're very nice and professional with their work. I originally asked them to replace the inside of three of my toilets, but they said they only had to do the work on one because the other two were working fine. Their honesty and reliability is something I appreciate very much, as they weren't trying to oversell me. I'd highly recommend them.
Description of Work: They came to replace the inside of a toilet, repair a leak, and a few other odds and ends.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Andre E L.
06/2013
2.0
plumbing
  + -1 more
Hot water did not need to be replaced. Merely needed to be flushed and have small amount of corrective maintenance performed. Provider insisted heater needed to be replaced for $1,300. Had another plumber come out (not through Angie's list), and he flushed the heater, and fixe a minor leak - all for the cost of a service visit ($75). I thought Angie's list flushed out (no pun intended) these kind of purveyors who want to do un=necessary yet expensive work. The plumber I found was through word-of-mouth. I was disappointed with the provider, and with my Angie's list experience.
Description of Work: Gave a quote to replace hot water heater

Rating CategoryRating out of 5
quality
2.0
value
1.0
professionalism
3.0
responsiveness
3.0
punctuality
5.0

$100

Guy G.
06/2013
5.0
appliance repair, plumbing, gas leak repair
  + 1 more
After attempting unsuccessfully to connect a gas dryer to the gas mains with a kit purchased at Home Depot, I called Cary Plumbing and arranged a visit for the following morning. The technician from Cary Plumbing was very pleasant and capable, and within a short while the dryer was connected and working. All in all a very professional job, I'll be calling Cary Plumbing again when in need of service.
Description of Work: Connected gas dryer to gas mains and dryer vent

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$90

Andrea C.
06/2013
5.0
appliance repair, plumbing, gas leak repair
  + 1 more
The team was extremely professional, friendly, helpful, punctual and efficient. They were able to tell us exactly what we needed for the project and provide a quote same day. The work was done the following day and everything was finalized the third business day. Great work and our washer and dryer are running smoothly.
Description of Work: Ran a gas line to our laundry room so we could use our gas dryer and save on costs vs. electric.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$700

Melissa B.
06/2013
5.0
plumbing
  + -1 more
I had new kitchen countertops and sink installed. I called to have a new faucet installed and my existing drain and garbage disposal installed. When he was installing the garbage disposal, he noticed it was cracked. Thankfully he had on his truck and it was reasonably priced. Once he was done he took the time to show me the features of my new faucet. I will definitely be calling him the next time something is needed!
Description of Work: Installed a new kitchen faucet, rehooked up kitchen drains and installed a new garbage disposal (he provided).

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$301

Julie M.
06/2013
5.0
plumbing, water heater repair
  + 0 more
Great! The new hot water heater is much more efficient than the one it replaced. We were interested in getting an on-demand hot water system installed but the technician advised against it. He said we had an ideal set up already, with the hot water heater safely installed in the garage where water leaks would do minimal damage, and installing an on-demand system would be cost prohibitive. He could have sold us on the expensive on-demand hot water system but he did not try to do that. We appreciated his advice, and also appreciated that the work was done that day to install a new water heater.
Description of Work: Replaced a hot water heater and added a booster to improve the delivery of hot water throughout the house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,800

Miranda M.
06/2013
5.0
plumbing
  + -1 more
Perfect! Service was prompt, professional, and price was as estimated to me over the phone. Very pleased!
Description of Work: Raised the level of my toilet plumbing after hardwood floor installation and installed a roman tub bath faucet.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$325

keith O.
05/2013
4.0
plumbing
  + -1 more
To get the quote, they came out same day, reviewed the job and provided a quote that was less than half what another Angieslist vendor had provided. After accepting their terms (on a Friday), they scheduled the job for the following Tuesday. They showed up as promised, on time and completed the job however the "next steps" in what needed to happen in the process were not clear. What SHOULD have happened was a permit completed and delivered to my site (took me several calls to arrange and guanatee it would be there on time), schedule the inspector (not their fault but a bad process and the guy showed up smoking which I found odd for a gasline inspection) and THEN I needed to get them back onsite to bleed out the line, make the coupler connection before I could use it. This process required me to press hard to get someone back out the next day (Thursday by now) because we had guests in for the weekend and wanted to enjoy the grill. The employee showed up at the end of the day (not our fault) and was missing a part required (reducer). Since it was the end of the day we had the option of paying him overtime or he could come back the next day. We were able to work for the manager to pay him regular time ($80) to go get the part and finish the job with the check written directly to the employee (sketchy if you ask me). Anyway, they were a great value but a lot of work and checking if you need the job done in a tight time frame. They were friendly and helpful BUT you need to make all the effort. Everytime I was assured a call back, I had to call myself a few hours later. If you don't mind babysitting your vendors, then they are a great pick!
Description of Work: Ran a gas line the length of our house through the crawl space, out and under the deck for a gas grill installation.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
3.0
responsiveness
3.0
punctuality
5.0

Yes, I recommend this pro
$600

Lydia V.
05/2013
5.0
plumbing
  + -1 more
My appointment was made for only 36 hours later than my request. Much better than I had expected. He and his partner were prompt, professional and clean. They both wore booties. Bobby also took the time to demonstrate and describe what he was doing to correct my plumbing issues. I would definitely use them again AND recommend them to my friends and neighbors.
Description of Work: Bobby diagnosed two toilet issues and replaced the flapper for both. He also fixed the small leak behind my refrigerator at the wall water valve.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$97

DEBORAH M.
05/2013
5.0
plumbing
  + -1 more
Tim came to my house to replace my garbage disposal. He advised how much the replacement was going to be before he started. He was on time and very courtious and pleasant to deal with. He also made sure he covered his shoes when he stepped into my house. I would like to say this was the most pleasant experience I ever had with someone doing service at my home. There should be more people in the world like Tim. In this day and age it is hard to find good help and someone that is passionate about their job.
Description of Work: Tim replaced my garbage disposal.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Dan E.
05/2013
5.0
plumbing
  + -1 more
We had a leaking bath tub faucet and a leaking lavatory faucet. Both were old fixtures and I was reluctant to work on them. Cary Plumbing came out and was able to repair the bath tub faucet quickly. The plumber was super courteous and informative. He wore booties when entering the house and was very attentive to keeping everything neat and clean. He was unable to repair the lavatory faucet because the fixture was old and parts have to be special ordered. We're thinking about renovating that bathroom so he advised me about replacement fixtures that would be more easily repaired if the need ever arose. We are also contemplating renovating the shower and bathtub area and he had some ideas about plumbing fixtures and a replacement shower that we hadn't even considered. He was outstanding. When the time comes for us to renovate either or both bathrooms, we will definitely ask for him.
Description of Work: Repaired leaking bath tub faucet and assessed other leaking faucet.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$115

Colette C.
05/2013
5.0
plumbing, water heater repair
  + 0 more
They were professional, timely, and thorough and fit us in right away. We were happy with their price and their work.
Description of Work: Fixed a water heater leak and other services

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

Contact information

226 E Cedar St, Cary, NC 27511

www.caryplumbing.com

Service hours

Monday:
7:30 AM - 5:00 PM
Tuesday:
7:30 AM - 5:00 PM
Wednesday:
7:30 AM - 5:00 PM
Thursday:
7:30 AM - 5:00 PM
Friday:
7:30 AM - 5:00 PM

Licensing

Bonded

Insured
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Plumbing,
Water Heaters,
Drain Cleaning,
Lawn Irrigation,
Heating and Air Conditioning,
Appliance Repair,
Sewer Cleaning,
Natural Gas Lines,
Drain Pipe Installation,
Wells and Pumps,
Septic Systems,
Excavating

FAQ

Cary Plumbing Co is currently rated 4.8 overall out of 5.

Monday: 7:30 AM - 5:00 PM

Tuesday: 7:30 AM - 5:00 PM

Wednesday: 7:30 AM - 5:00 PM

Thursday: 7:30 AM - 5:00 PM

Friday: 7:30 AM - 5:00 PM

Cary Plumbing Co accepts the following forms of payment: Check,Discover,MasterCard,Visa
No, Cary Plumbing Co does not offer free project estimates.
No, Cary Plumbing Co does not offer eco-friendly accreditations.
No, Cary Plumbing Co does not offer a senior discount.
Yes, Cary Plumbing Co offers emergency services.
Yes, Cary Plumbing Co offers warranties.
Cary Plumbing Co offers the following services: Repair & replacement of water heaters, tankless water heater installation, polybutylene pipe replacement, drain & sewer cleaning, backflow installation and certification, and other miscellaneous plumbing repairs.

Contact information

226 E Cedar St, Cary, NC 27511

www.caryplumbing.com

Service hours

Monday:
7:30 AM - 5:00 PM
Tuesday:
7:30 AM - 5:00 PM
Wednesday:
7:30 AM - 5:00 PM
Thursday:
7:30 AM - 5:00 PM
Friday:
7:30 AM - 5:00 PM