Brentwood Carpets, Inc.

The actual installation went great and the product is very high quality. However, we had to repeatedly contact the provider to obtain any information regarding installation date which was delayed once and we found out only a few days before the originally scheduled installation date. The carpet vendor caused a delay in shipment that was not communicated well to us. We waited a month to finally get the carpet installed. The provider's communication with us was very poor!

We highly recommend Brentwood FlooringAmerica for all your flooring needs! After careful research and obtaining quotes for our solid surface flooring and carpeting needs we decided to go with Brentwood and are we ever happy we did! From the moment we walked into the showroom in Cary to the day of installation this business was topnotch! The staff and installers are true professionals. A special “shout-out” to Jeannie who made it all happen! Thank you!

Great, from start to finish! Orchestrated by salesperson, Wes Newsome, and, of course, backed by Brentwood Carpet, the experience was an exercise in customer service of the highest caliber. From assistance with choosing the carpet from the store's abundant offerings, to convenient scheduling, prompt communication, and follow-up, I was repeatedly amazed that my satisfaction was the priority. When the was an issue with the product, Brentwood Carpet was the conduit between the manufacturer and me, working unceasingly until I was totally satisfied. It's important to know, also, that the installation teams were prompt, professional, considerate, and easy to work with. Kudos to Brentwood Carpets!

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unknown

I went to the Brentwood location in downtown Cary to look at the available carpet. The sales person came and asked if I needed help and I explained I have a dog that has occasional accidents, so he showed me where the carpet types were that stand up well to pets and also explained how the warranty works with pet stains for that carpet brand. Also, they have a specific mat designed for pet problems. I picked out several samples that I was interested in and they allowed me to check out the samples to take home and decide. I also made an appointment to get the estimate done at my home. He came to my house promptly at the time of the appointment, did the measurements, and gave me a rough estimate of the costs. He mentioned an amount per square foot off the top of his head, which later turned out to be lower than the price listed at the store, but he kept to that price when he prepared the quote. He also picked up the samples when he came for the appointment. I went back to the store a few days later to move ahead with the work and make the payment. We scheduled a date for the installation (about a couple of weeks later). The installers came right on time, were very friendly, moved the furniture that needed to be moved, and did an exceptional job with the installation. The installers left the scraps with me, which I took back to the store with measurements for the area rugs that I wanted to have made. About two weeks later, the area rugs with the binded edges were ready for pickup. Overall, working with Brentwood was a very pleasant experience--the staff were very nice and helpful throughout. I've had several complements about the carpet since it was installed.

From beginning to end, my wife and I were impressed by the efficiency and professionalism shown by the Brentwood employees and contract installers, from the initial estimates (they were open to a mutually agreed upon negotiated price), assist in reviewing carpet quality and styles, maintaining contact in scheduling the actual installation, to the actual installation. The two contract installers who, apparently, only work for Brentwood, moved the heavier pieces of furniture (we had moved the lighter items the night before), removed the existing carpeting and padding, cleaned the area, then installed both the new padding and carpet, all within the stated amount of time. They then vacuumed and cleaned the work area and carted up to our attic a sizable new carpet remnant. Finally, they returned the heavier pieces of furniture to their original location. Most impressive was the use of a new procedure to seal the few carpet seams, which effectively hides or masks any evidence of such seams. All in all, a decently priced, drama-less and on-time service, which we very much appreciated.

unknown

This is a good example of how local businesses trump large home improvement stores. Not that I have anything against large hardware stores (I still use them) but I have to say the service, care and pricing we received at Brentwood was amazing. We recently purchased a home and the carpet in it was nasty (pet stains an odor). Initially we wanted to go with Lowes since we had a 10% off coupon and we were satisfied with their service until we got our estimate. They had overestimated the Sq footage by over 400 sq ft and insisted that it was correct, so we looked at alternative and I am glad it led us to Brentwood. Martha at Brentwood handled our purchase and I have to say she went above and beyond in helping us. She gave us a realistic sq.ft estimate and came back with an even better price for a better carpet ($1500 less). To add to this, we had a water leak a day before the installation and Martha was so nice that she stopped by, removed the wet carpet and helped us dry the area. The install is also worth mentioning as it went smoothly and everything was clean and in place when we returned home. I still love my large department stores purely due to the convenience but my experience with Brentwood has opened me to new options. We are very picky with whom we pick and always go off of reviews. So trust me when I say that I highly recommend Brentwood and will definitely recommend it to family and friends.

Brentwood did the install on my carpet last spring. In January we had a water leak in the basement (location of carpet) A representative from Brentwood came to quote and offer a solution to the repair. It included replacing 2/3 of the carpet in the room with new carpet and padding,moving some of the existing carpet to minimize additional seams. Carpet was ordered. When it was delivered, the installers came to make the repair. They cut a section of carpet and made a "patch". This was a completely UNACCEPTABLE repair and what was not what was agreed upon. I called Brentwood. Their representative came out to investigate and agreed this was an unacceptable repair. Now there was not enough new carpet to make the originally agreed upon repair. A less than ideal secondary repair was made with satisfactory (although not ideal) results. An additional threshold needed to be added to cover the shortage. Not only did Brentwood charge for the additional threshold to cover the carpet shortage, they charged the full amount initially quoted for the ideal repair (which was never done). I have lots of extra unused carpet stored in my basement from this repair. I've called the salesperson on the account and asked repeatedly for a credit on the unused carpet and the additional labor to installed the unused carpet. According to her, the business owner initially said no. She promised a follow up. After 6 months, there is still no reply. The lack of responsiveness from the business owner, who won't return my calls, and the unacceptable follow up of the sales representative have pushed me to write this negative review.

We had visited another carpet showroom before visiting Brentwood Carpets in Cary. It was great walking into Brentwood's showroom and being greeted immediately by a sales person ready to help. While we were in immediate need of carpeting for our family room we asked that the entire house be measured as we are looking to carpet the rest of the house once we complete a remodel of our master bathroom. Our salesperson was knowledgeable and helpful and after some review of various options we were able to borrow some samples to take home to confirm the optimal cover. Once that was done is was about a week later that the salesperson came out to measure - on a Friday afternoon. I thought it was reasonable to be contacted within 2-3 business days after the measurement about the cost of the project and to schedule installation. However, after 10 days and no contact I called back to see if they were still interested in my business. While I received several excuses from my sales person, I couldn't but feel a little devalued as a customer- particularly given one of the excuses was "We've been so busy." What customer essentially wants to hear "We're too busy to help you"? I don't know why but I let it go and moved to installation. A date and time was set. While there was a change to the timing that I wasn't informed about - I had to call the store after the installer was 1/1/2 hrs late from the given time only to be told that there had been a schedule change that someone evidently failed to inform me about. Once the installers arrived everything was great. They were professional and did a great job. While this was not a perfect experience I am still willing to consider Brentwood Carpet when I complete the remaining 90% of my carpet need. It just won't necessarily be a given for them.