Absolute Computers

Computer woks OK. People at the vendor were helpful.

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,Being technologically handicapped, when my computer screen only had colors rather then icons, I called my usual computer repair shop. They work only on software problems, and recommended Absolute Computers. I took it in, Greg opened it up and knew what was wrong with it. There was a back-up and it couldn't get checked for 2 days. And then because of the Easter holiday, the part would probably take longer. I got it back, after a total for 10 days, working like it should and got a great instructional from Greg. Computer repaired and learned something new. The long wait period was not an issue for me since I don't use my laptop for work. They were up-front about the waiting period, reasonably priced, and friendly. Thank you Absolute Computers.

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The repair took longer than estimated. I didn't initially know why it was dragging out. I kept asking, and they admitted that the technician had damaged a part on the machine while installing the new screen, and they had to order the replacement part. I wasn't thrilled to hear this, but they fixed it and of course did not charge me for the part they damaged. The machine was fixed for the amount estimated. It took about a week longer than they initially estimated. At this point (7 months out), the laptop is still working, and I hope to use it for another couple years.

unknown

Great!

I highly recomend this business. They are very professional, courteous, and responsive. They also give Angie's List members a 5% discount.

I had an older laptop that still worked but was getting very slow and I wanted to figure out if it was worth upgrading the RAM or if it would make more sense to invest in a new laptop. I also inherited a newer Acer desktop and wanted them to transfer documents and files from an old desktop I wasn't using much anymore. After reviewing the laptop, Greg called and said that the diagnostics showed that both the hard drive and the motherboard didn't have much life in them so he suggested that putting money into the laptop didn't make sense versus putting the money towards another computer. Those diagnostics didn't cost me anything so I was able to pick up the laptop so I can transfer the data when I get a new laptop. The desktop data transfer was completed and Absolute was able to recycle the old desktop for me. Greg even carried the desktop out to my car so I didn't have to make 2 trips. I really like that this company is honest and willing to explain what needs to be done in as much detail as you need to make a decision how much to spend on used computer vs spending more to buy a new computer.

They solved the problem and kept me updated of their progress. I feel they were professional and reliable. I would use their services again if the need arose.

unknown

I have used this repair shop 3 times now with good results. Twice to repair bad laptop displays and now faulty hard drive. Shop allowed me to provide my own new solid state hard drive which are lightning fast. Shop upgraded me to Windows 7 Home Premium for about $45, great price. I'll use them again.

I called Absolute Computers in Cary and described the problem. Laptop would not install upadtes to windows and would just shut down. Laptop was also running very slow, when it would startup. The disgnosed the problem and called and topld me that windows ned to be re-installed. I brought them the dvd and they fixed the problem. I expected a fee but was told that there was no charge.

Dropped off laptop on 8/4/12. Were to call by 8/6/12. Called on 8/7/12 informed screen needed replacement..approved to be done..and informed would be completed by 8/9..8/10...had to call three more times and was told part was not shipped correctly and when arrived was defective and had to order another,,,had to continually call to get staus and each time it was the shippers fault it was not delivered as told...my issue is, POOR customer service and POOR customer communication. Asked that old screen be kept and returned to me. When finally repaired, they did not keep and return as requested and written on work ticket. Greg was rude and basically said...why do you want it it was no good...you don't need it back...what a response..so sad ..too bad attitude. The laptop screen was replaced and seems to be working...but customer service is the worst I have experienced.

Excellent

I They were professional and did the work in the time frame they promised. I would go back to them.

Their price is reasonable. They did what they said they were going to do.

Dropped off the monitor on a Friday morning. Was told to expect a call on Monday. Didn't hear until Thursday (thus the ding on punctuality). Was told that the problem could be a capacitor (an hour's labor to repair) or something larger. I expected to be told I could pay for the attempted repair and, if it worked, great. If not then I was out the money. But no, I was told that if the repair didn't work there was NO CHARGE. Wow! A no-risk, high-reward option for the customer! Happily, the replaced capacitor fixed the problem and I got a call on Monday to pick up the monitor.

I contacted Absolute Computers by email and got a response within a couple of hours, quoting me a price of $20 for the installation (I already bought the replacement online). The email also said they would install the keyboard while I waited and that I didn't need to make an appointment. Since this was the best price I was quoted and I didn't want to give up my only computer for a few days, I decided to take my laptop into Absolute. When I got there, I didn't have to wait on line. The technician installed the keyboard in about two minutes and he tested it out for me. The service was great, and the price was about 2 to 4 times less than a vast majority of the other quotes I received.

Called and Len answered immediately. Very knowledgeable and clear. Obviously they could not do an exact estimate until they actually examined the computer but he gave me a good idea of likely best and worst case scenario (no fee diagnosis and approx $60 to to $170 for repair - again, obviously they cannot tell if there is something more substantively wrong until they actually evaluate). I am definitely a computer guy but like to leave the hardware and/or software fixes to the people that specialize in that area... and based upon my interaction this is a place I would bring my computer before shelling out the money to buy a new one. PS. The phone number is valid but they have changed location from what is in their Angie's list profile. I suggested that they update the address and any other information that may have changed since I might have otherwise dropped by the wrong location.