Carolina Air Inc

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We purchased a home (14 years old) that had an original a/c unit serving the upper floor and a newer unit serving the downstairs. The day of the closing, we noticed the upper floor seemed a little warm. The following day, it was even more warm, so we realized there was a problem. We had a home warranty and they sent out Carolina Air. Roger P. was our technician and he immediately found a leak in the coils in the attic. He then found another leak outside in the condenser unit and he also noted there was NO freon in the unit at all. A likely scenario is that the previous owners had the system topped off with freon prior to the inspection so as not to alert to a leak, but by the time we moved in, the freon had all leaked out. Our dilemma was whether we should repair the system (a band-aid fix until who-knows-when the system would eventually give way) or replace the entire unit. A repair meant new coils (covered by the home warranty, but the fittings that connect the coils to the adjacent parts of the unit would be $250 (our cost)). The condenser would have to be patched and then the system refilled with freon ($320 after home warranty allowance). So we were looking at $570 to patch a 14 year-old unit that we would likely have to replace down the road (as Roger mentioned these systems lasted about 15-20 years). It didn't make sense to spend so much money on a patch job if we would eventually have to replace the system, so we decided to go ahead and replace the entire unit that serviced the upper floor. Since the unit didn't just quit working on us, the home warranty was not going to just replace the entire system, so they ended up giving us an allowance of $800. Carolina Air told us the new (2-ton) unit would cost $5200 (including the furnace), less the $800 home warranty allowance=$4400. Roger requested approval from Gary (the owner of Carolina Air) to waive the $75 service charge that we were supposed to pay that day as part of our home warranty agreement. Gary was very kind and did waive this. The only reason I gave a B rating on the price was because we had previously gotten a verbal quote for a 2.5-ton HVAC system for $4600, so $5200 was a little high in comparison (though I don't know the brand or details of the other system). That being said, after we made the decision to go with a new system, Roger got the OK from Gary to put a temporary patch on the condenser unit (could not do anything about the leak in the coils) and fill it up with a little freon so that we could get through to the installation date without boiling upstairs. That was unexpected, but a very pleasant surprise! Jesus and Carlos came out a week later (sooner than expected!) and installed the new system. About a week later, Gary himself came out to inspect the installation and ensure everything was to code. Despite what was a most unexpected and unpleasant "surprise" left for us when we bought this house, I will say that Carolina Air turned the experience around and made it as best as it could be, given the situation. No one ever wants to be faced with taking the plunge on an expensive home purchase, but Carolina Air had such excellent customer service that we really felt much better about the purchase in the end. Not only that, but we had full confidence in the work that was done, so we didn't feel like we were being taken for a ride. Gary has a terrific crew of technicians, from Roger to Jesus and Carlos and everyone was extremely respectful, polite and upstanding. We were so pleased that we are now looking into having them service our HVAC system (both units for the entire house) on a regular, twice-yearly basis. I normally don't think very much about the service folks that come out to do work, but this crew really stood out in the best way possible. Many thanks, Carolina Air.

Sent tech over to check,owner came over,unit beyond repair needed to be replaced.set up portable unit to cool bedroom.came over next day to replace unit.superior work and excellent customer service!

They provided very good service, were prompt and courtesy and at a good price.

We were in need of a new hvac system and sought bids. A representative from Carolina Air in Carthage came to our home and spoke to us on their HVAC products and service. He was very polite, knowledgeable and patience in answering our questions. After weight our options and the 3 bids we received we selected another company.

Carolina Air came highly recommended, and we were visited by Sean, who described in detail what we would need, the process involved, and what results we should expect. Sean mentioned right up front that we would probably be able to find a cheaper contractor, but his professionalism and degree of detail convinced us that we would probably not find a better contractor. The installation was completed on time, and exceeded our expectations. Sean also completed paperwork for the local energy company rebate. Thanks again!!

Great job Efficient Professional On Time

I've been using them for about a year. It went excellent. They are very prompt. They have great personality and workmanship.

We are extremely satisfied with the service provided by Carolina Air owner, Gary Bullard, and his awesome crew. They 'all' were concerned about the problem we were faced with by not having air during that 100 degree August day in 2011. Gary and all his employees are professional and very knowledgeable of the current heating and air technology on the market. We are extremely pleased with our customer service and our new unit since it works accurately in our home. My husband and I would highly recommend this company to you for your next heating and air service. Carolina Air deserves a grade of A++ and we will definitely use them for repeated service in the future. Larry & Cathy Beck 103 Deer Trail Lane Carthage, NC 28327

They were very professional. Roger was very nice and knowledgeable.